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165 results found

  1. Text Analytics

    We would like analytics on text messaging to track how many texts a user has responded to per day. We need this info in order to appropriately assign tasks.

    2 votes

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  2. Trap and log messaging errors

    Log messaging errors and allow admins (us) to see them. We have two patients whose recall messages did not go out when other patients did on the same day. Tech support said they have no way to debug this as there are no error logs and that sometimes messages are missed.

    2 votes

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  3. retrieve archived messages

    An office I spoke to wants there to be a way to retrieve recently archived messages, since sometimes they accidentally archive a message and don't know which patient it is from so they can't just search the text thread.

    2 votes

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  4. Use Office # for OTP verifications.

    We used to be able to use our office number for OTP verifications. It was super convenient. It made it easy for us to use 2 step authorization for business accounts without needing to use our personal numbers. It has stopped working. Your tech tells me it just doesn't work. We would like to use it again.

    2 votes

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  5. Scroll bars

    Good morning. This morning I noticed my Weave box has a vertical and horizontal scroll bar. Is there anyway to just make the weave box bigger so I can get the scroll bars out of the way?

    2 votes

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  6. Forwarding weave messages

    Hi, my name is Mary and I am the front desk scheduler with Precision Eye Care. I recently updated to messages 2.0 with one of your representatives, and have been looking forward to the new tagging feature. I was anticipating it would be similar to forwarding messages by tagging them with team members. I am responsible for going through and responding to all the Weave messages. My feedback is it would be wonderful to have a way to look at a message, and forward it to the team member in my office who is responsible for responding to it. It…

    2 votes

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  7. Appointment Length Reminder Option

    I would like there to be an option for automated appointment confirmation texts to include the length of the appointment, not just the start time. Many patients forget that part.

    2 votes

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  8. Quick fill numbers

    Our office uses quick fill but we only offer one time slot at a time. Can we get rid of the numbering system? It looks odd that there is a 1. in the middle of our message

    2 votes

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  9. Revolution Integration

    Is there any ETA or plan to bring the "save the date" reminders to Revolution? Also, is there any update on when to expect "messaging 2.0"?

    2 votes

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  10. auto messaging technical error with Eaglesoft

    Within Eaglesoft we have several patients who are linked together, whether they're husband and wife, parent and children or adult and elderly parent. Weave is supposed to be pulling the "cell phone" number for the text message reminders but there have been times where weave is showing they are texting the opposite person of who it was actually sent to.. for i.e.: text reminder was sent to wife's "cell phone" correctly for appointment reminder but weave shows the text was sent under the husband's name. Please have Weave only pull from the "cell phone" column for text messages automatically or…

    1 vote

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  11. reminder day before for early appointments

    Currently the "same day" reminders go out 2 hours before the appointment, When the patient has a 7 am appointment its tough to get a reminder at 6:30 ( that seems to be the earliest time allowed ) It would be great to have appointment reminders for the 7 am's sent at 6pm the night before.

    1 vote

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    0 comments  ·  Text Messaging  ·  Admin →
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  12. Have files for text storage or departments in the general mailbox (same pone number )

    Have files for text storage or departments in the general mailbox (same pone number )

    1 vote

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    0 comments  ·  Text Messaging  ·  Admin →
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  13. Quick Glance for Sent Appointment reminders

    Previously on Weave you could look at the schedule for the next day and see who was notified via text (they had a message bubble next to there name), if you needed to call because they had a landline (had no message bubble), or they opted out of text messaging(had an X in the message bubble). I think that was a great tool that was helpful for us to get those alternative notification out to those patients if needed.

    Now all patients have the bubble next to their names even if they have landlines. So we don't actually know if…

    1 vote

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    0 comments  ·  Text Messaging  ·  Admin →
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  14. 1 vote

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    0 comments  ·  Text Messaging  ·  Admin →
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  15. Favorite templates

    We would like to be able to have each user "favorite" SMS templates so that when they go to send a template, their favorites are at the top of the list, instead of having to search to find them.

    1 vote

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    0 comments  ·  Text Messaging  ·  Admin →
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  16. Incoming message notifications by Department

    We should be able to, by user, on the mobile + desktop app be able to set message notifications AND the red badge on the icon to show by department. My billing departments and on-call doctors do not want to be notified for messages in the Main Line and vice-versa.

    1 vote

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    0 comments  ·  Text Messaging  ·  Admin →
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  17. Filter by tags and new

    You should be able to filter your messages by tag(s) AND new, untagged messages, instead of having to check either tags or new messages at a time. For instance my reception team I want to see the "Scheduling" tag and some of their individual ones, but also to see all new incoming messages so that they can tag those accordingly.

    1 vote

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    0 comments  ·  Text Messaging  ·  Admin →
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  18. SMS/Tags notification badge

    If you have your Messages inbox filtered by tags and/or departments, you should only receive a notification badge (the red 1 that shows up on the icon) for the messages inside of those filters. Otherwise it's very confusing and requires frequent checks just to see if there's really something there for you.

    1 vote

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    0 comments  ·  Text Messaging  ·  Admin →
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  19. Have tags notify the assigned person desktop+mobile app

    When you assign a tag to a message, the person/people assigned to that tag should receive a notification (like a call pop or like a team chat does) that informs them that a message was tagged for them. Right now we each have to check daily to see if we were tagged in anything, which is very slow for patient communication.

    1 vote

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  20. Self Check-In

    Would love to have the patient self check-in option to be able to text to pt regardless of if they need forms filled out or not.

    1 vote

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    0 comments  ·  Text Messaging  ·  Admin →
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