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165 results found

  1. reduce clutter

    Feature enhancement requests-

    1-have an option to clear recent & missed calls
    2-have option to not have appt reminder texts show up in the feed so offices don't have to spend time deleting them

    1 vote

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  2. Can't text unregistered numbers

    If the patient is new, and they ask for our business address if the number isn't synced with Weave yet it glitches, and won't allow for a text.

    1 vote

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  3. Reminder Provider

    Option in Automated Reminders to allow for the ability to send only the provider's last name, not the entire formal name of the provider.

    1 vote

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  4. Family appointments

    I have multiple families in our eagesoft system that sometimes have appointments on the same day but at different times. They are getting a text with all names stating their appointment start at a certain time even though two may be in the morning and the other in the afternoon. This is very confusing for the guardian and was wondering if there was a way we could have it set up to send out each individual patient with their specific time for their reminder appointment.

    1 vote

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  5. Function of the Chat Now/text widget on our websites

    When patients or potential patients use the Chat Now/text widget on our website and the office is closed, texts need to be an actionable item in the app. Currently the automated response goes out and the text automatically appears read or done. When multiple texts are coming through they go unnoticed and are not responded too in a timely manner or at all. Now we must remove from our website which sets us back light years in convenience for patients.

    1 vote

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  6. Bulk Messaging Test Messages

    Within the bulk email section of the Weave Admin Portal, you can send a test message before sending it out to the entire group. Weave needs to add this function for the Bulk Text Messaging feature. Right now, if I send a test message it eats into the overall number I'm paying for to reach actual patients.

    1 vote

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  7. Draft Text Messages

    We recommend enhancing the functionality of the draft text messages in Weave. Currently, drafts are saved only when you exit the message or log out. Our suggestion is to ensure that drafts are saved consistently, whether you exit the Weave app and re-enter or simply log out and log back in. This improvement will prevent any loss of drafts when you completely exit the app.

    1 vote

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  8. Text connect

    Hello,

    The text connect feature sends patient messages to the "all" tab so we are not notified there is a response required. Please update text connect messages to go to the "actionable" tab. It, unfortunately, does not make sense to keep having to check through hundreds of messages.

    1 vote

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  9. A feature that would allow us to delete texts. select 1 or all text replies instead of just archiving .them.

    Like in Google the ability to delete texts received with a checkbox and the option to delete all . It's time consuming to archive .

    1 vote

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  10. Auto delete landline text notifications ("Send failed: destination does not accept texts - check the number and try again")

    Our messages get so bogged down with auto replies like this. Then it takes our office staff 10+ min just to sort through the auto replies for the day and delete them. There's never a single one that i wish to keep for any reason. Mostly telemarketers and banks trying to get me to borrow money as a business owner. I would love to auto-archive these message to save our staff time/sanity during their day. As our practice grows it just gets worse.

    1 vote

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  11. Using schedule link for bulk and individual txt msgs

    We would like to use the schedule link in bulk texting and individual text.

    1 vote

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  12. draft text to be able to be sent from the phone app.. so that you can create them and then send when you are out of the office if necessary

    Sometimes I need to send a text to a Patient but it is either to early or to late or just not the right time, and so I like to have it created on my desktop and then have the ability to send it whenever I need to from my phone app

    1 vote

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  13. Email reminder confirmation for families

    What department are you in?
    CSM

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Email Appt Reminders

    What pain points/suggestions does the office have?
    When children are scheduled on the same day, it is only confirming one (I'm assuming this is because there isn't a family template for email reminders?), so it's creating more work for the front desk. They are hoping it can function like the SMS family reminders do.

    1 vote

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  14. Instant messaging integrations

    What department are you in?
    Onboarding

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Social media messaging

    What pain points/suggestions does the office have?
    Office said that they have a communication software that allows their patients to send facebook messenger and instagram messages, and then on the office's end they see the messages come in along with texts in a software they are using. Then they can reply and the patient will receive the message as a facebook messenger or instagram message. They want to have this same functionality in the Weave app so that they…

    1 vote

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  15. Message pop to honor confirmation setting

    What department are you in?
    Onboarding
    Which Feature does this pertain to?
    Messaging
    What area of the Feature?
    Mark As Read Confirmations with Weave Pop
    What pain points/suggestions does the office have?
    This office does not like that each and every confirmation text to the auto reminders (Yes, C, Confirm, etc) shows up on Weave Pop. They would like since they have Weave "Mark as Read" selected to not have those texts show up in Weave Pop.

    1 vote

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  16. SMS search enhancement

    What department are you in?
    Support

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Consolidate SMS Threads

    What pain points/suggestions does the office have?
    Office is frustrated by the multiple SMS threads that populate when searching a patient and would like to have any SMS communication with the client to be in one thread

    1 vote

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  17. Post Appt Text

    Starting last week patients who were on the schedule but didn’t show for their appointment received our post appointment request for a review text. I contacted support and was told those messages go to patients with conformed appointments. I would like to put this in the suggestion box that the setting for that text should be for completed appointments. Or let the offices have the option of setting our own preferences.

    1 vote

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  18. Filter Texting

    Is there anyway we can filter out text messages? I have a team member that only deals with financials and doesn't need to see all of the texts for scheduling, ect. I don't like the idea that we either have to turn the SMS off or your getting every single text possible. Is there anyway we can apply the tagging feature for an individual to only receive text messages that they are tagged in?

    1 vote

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  19. Texting Notification

    When receiving text messages, I love having the notification, BUT the reply option seems like a pointless option because you can't see much of the response. It seems like an extra step for no reason. When the notification pops up, is there anyway to skip the "reply" and go straight to the "view" or ignore" step?

    1 vote

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  20. we would love to add vietnamese to the language option

    We have a large population of Vietnamese patients and would love to be able to add Vietnamese as a language option for automated messages.

    1 vote

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