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142 results found

  1. Changing the message when out of the office

    Please, please, please bring back the old way to change the out of office message! It used to be so simple in the portal. Now it seems like it takes 10 steps for what used to take 2! It is so much more difficult! Office hours also used to be easier to change. The main line, phone tree, etc! So confusing and unnecessary! Keep it simple for us please!

    1 vote

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  2. voicemail

    VMO alert on phone and software app is now missing. Bring it back!

    2 votes

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  3. More Departments

    Can we increase the number of Departments to 10? We are maxed out at 7 and need to add 2 more.

    1 vote

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  4. Receptionist Console

    Ability to see presence across many phones/users.

    5 votes

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    3 comments  ·  Phones  ·  Admin →
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  5. Outbound Number swapping

    Office is wanting to join Unify and setup a centralized call center that will both receive, make, and transfer calls for all of their offices. But they want their staff members to be able to switch the outbound caller number each outbound call. They don't want to have to call Weave to change the outbound caller # on each device whenever they need to switch #s

    1 vote

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  6. Call Pop enhancements

    requested improvements/changes to call pop

    26 votes

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    11 comments  ·  Phones  ·  Admin →
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  7. tag missed call to assign followup

    What department are you in?
    Onboarding

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Phones

    What pain points/suggestions does the office have?
    Doctor wants to be able mark missed calls as "unread" and have the ability to tag calls/voicemails for certain users.

    1 vote

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  8. Dolphin PMS call pop integration

    What department are you in?
    Sales
    Which Feature does this pertain to?
    Phones
    What area of the Feature?
    Phones/Reminders
    What pain points/suggestions does the office have?
    I spoke to an office who uses Solution Reach and the biggest hang up on not moving forward with Weave is that we don't have a solution in place that they currently use for for Reminders/Confirmations. They have a feature now where if a reminder text is not able to go out because it's a landline, they will automate a phone call that begins with a recording from the office stating they are calling…

    1 vote

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  9. track calls by user

    Be able to track all calls by User (with breakdown between inbound and outbound). They said by extension/phone doesn't work for them.

    2 votes

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  10. Move to Queue

    the ability to drag and drop appts to new dates and times where Weave can recognize that as a new appt and NOT text patients on the wrong date.

    Today we had a patient who we had cancelled but instead of cancelling, we moved the appt to queue and weave didnt recognize the reschedule and still texted the parent for the wrong date. It is almost impossible for us to actually cancel and then reenter the info into the curve appt.

    2 votes

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  11. RIng back

    Hello,

    I would like the option for the ring back function to ONLY ring back to the phone that originally placed a caller on hold. Seems silly for other users, not involved in the conversation to pick up a ring back. When it rings back all phones and a different person answers, It has the perception to our patients that our office is incompetent. Patients feel frustrated to have to reexplain the reason for their call.

    Thank you,
    Sage Hammer
    Heights Eyecare
    sage.hammer@heightseyecare.com
    406-252-9927

    3 votes

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  12. PRESET OFFICE CLOSURE dates well in advance for n months, years

    We are in process of ON-BOARDING and come to find out WEAVE does not have a basic feature already in place.

    We need a provision to setup at file (or GUI) with list of DAYS OFF where the automated Phone Tree would take effect. This can be for N MONTHS or N YEARS in advance.

    Relying on the day of the week, did we transfer the phone to the automated tree, is not very reliable and SMART.

    Not sure why Weave has not implemented this NECESSITY already !!!!!!

    2 votes

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  13. Move phone tree to an upper position, so it's easier to find in the desktop app.

    We often change on-call physician to another line in our closed IVR, but it's too many steps to get to the phone tree. Would be easier if it was it's own option on the main left-side menu. Thank you.

    1 vote

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  14. Call-pop remains during phone transfer

    We have two people at our front desk, one person is bilingual. So when our english-only speaking receptionist answers the phone, the call-pop with all of the patient information is available on her computer and the phone she answered. The problem occurs when the person calling in is Spanish-speaking and the call needs to be transferred. If the English-only receptionist answers a Spanish speaking customer, she must transfer or place the call on hold. The call-pop and patient information is lost in this process. The call does not show in recent calls until it is hung up, so the English-only…

    2 votes

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  15. Allow the combination of several different "topic" messages for on hold....And have it pick up where left off for that call.

    Allow us to combine many different “topic clips” together so I can change the messages or the order of messages anytime I want. For example: I want a message about boarding, one about grooming, one that says happy holidays, one that says summer tips or winter tips, one about the importance of dental cleanings……etc, etc. I would like to piece together (customize) my series of what plays so I can easily change to what is pertinent at that time. ALSO…make the messages start from where it left off for that particular call every time you place a client on hold.…

    1 vote

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  16. Actionable Tab for Missed Calls

    The Dr. wants our system to be able to track missed calls and whether staff has responded to them. Something like the Actionable tab, but for missed calls. He has 5 locations and when New Patients call in, if they are missed, then that patient will not call back but seek out a new business for their dental hygiene needs. The Dr. wants to be able to have staff call out and mark missed calls as "called out" or "completed" to show that the missed call was taken care of and eliminates multiple staff calling out on those missed calls…

    1 vote

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  17. Simplify Dial-Out

    The updated the dial out box with a scroll down offering the home and cell numbers, it just adds an extra step for us to have to dial someones number, and when your multi tasking 10x at a time an extra step to call the right number is extremely annoying. The way it was in the past where it offered the available numbers in bubbles was a much simpler way and one less step than the current change.

    1 vote

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  18. Urgent voicemail and Voicemail serach

    On the app when you are in the voicemail section, we should be able to search for voicemails. That would sometimes be easier then having to go and log into the weave portal. Also, when patents call, it would be nice if there was an option for urgent voicemails and there was a symbol so we know if it's urgent or not.

    1 vote

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  19. Hold Music - more options to utilize multiple media library items

    Would like more customization options to use multiple items from media library with Hold Music. Example: we have different topics that we have different doctors and other team members record messages on and we would like the option to combine different messages and switch out the order, etc instead of having to have those recorded as a single media file

    2 votes

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  20. Recorded Call Filters

    need to be able to filter recorded calls by (but not limited to):
    1. Inbound
    2. Outbound
    3. Missed
    4. Abandoned
    5. Team Member that called or answered

    1 vote

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