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  1. Add Download Feature to Voicemail Tab

    Many of your competitors have phones or software that allows the users to download the audio file of voicemails left or for the audio files of the voicemails to be emailed either to the email of record for the account or to be forwarded by email. Is there any way the development team could add a feature to the desktop and/or mobile apps on the voicemail tab of the Phone where you can download the message? It is great that we can call support and they can send it to us, but it is not a productive use of time…

    4 votes

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  2. We need the ability to call international.

    We need the ability to call international.

    1 vote

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  3. Call Queue

    We have just made the switch to Weave and are ready to port over next week. We're excited but are in desperate need of a feature from our prior phone system. Can you please integrate a Call Queue as soon as possible.
    Our prior system had capabilities of putting the callers in line while listening to music or business promotions. It was so much more of a pleasant call experience for our clients as opposed to listening to a ringing phone. We are a very busy five doctor animal hospital and our phones are a critical component and client experience…

    1 vote

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  4. Give actionable features to Voicemail

    allow users to have the same functionality with voicemails as they do with text messages - actionable vs. all, marking completed, and archiving instead of just deleting.

    2 votes

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  5. More Support and Research

    We tried Weave in our office and it was a complete fail... from the beginning I voiced my concerns about this being a VERY old building with internet difficulties reaching the front of the building since it is a cement building... the cordless phones we received have had issues since day one, and were never actually properly installed. Your weave employee Joshua Thomsen called and helped me set up the phones, however, every time we were able to fix something, like putting the cordless phones in the correct locations, something else would fail, like the wrong phone was ringing or…

    1 vote

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  6. Have phone settings restored after software updates

    When software updates are pushed to our Yealink handheld wireless phones, our ring tone goes back to the default ring. It appears, and I was told by a Weave rep, that any settings are restored to default. For example, we have auto-answer upon picking up headset turned off, but after a software update, the auto-answer is turned on. We'd like for our phones to have the settings saved and restored after software updates are pushed. Thank you.

    1 vote

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  7. programming phone to granular level

    I would like to have the ability to have the calls on certain days to call to the phones in the back since we do not have front desk person to pick up the phone

    1 vote

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  8. Search Feature to find a call by # or name.

    We would like to be able to search placed and missed phone calls by the # or patients name, instead of having to scroll through the entire list and not seeing the call. Also, there seem to be some bugs still where certain calls are not showing up at all. These changes/fixes would be very much appreciated.

    2 votes

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  9. Phone Tree additional tracking

    Please add more detail analytic report, for example: under phone Tree, add a tracking for what options are being pressed.

    3 votes

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  10. holiday phone tree

    Add a auto Holiday greeting and phone tree

    2 votes

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  11. Phone Directory

    Let me fill in my phone contacts. You did it for me and it's a complete fail. My directory is unusable. Alison @ Dr. Creaghe's (415) 453-0744

    1 vote

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  12. Intercom

    We would like to be able to use the intercom to ring to multiple phones (3) so that whoever is available can pick up in our optical department. Our previous phone system was able to do this, and we are finding it difficult not to have this option. (We do not want to page.)

    1 vote

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  13. Mobile App User History in Admin

    It would be most beneficial if the call records from mobile app users would show in the admin portal by their individual user name as opposed to "unknown". Just spent part of my morning chatting with two separate reps and was given two different answers/explanations. When I make calls from my mobile app, it shows under my user, but the same is not true for one of our remote employees. Troubleshooting did not resolve, and I'm told this is with development team. Would be an appreciated update!

    2 votes

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  14. Follow up customization phone call

    Follow up customization phone call once we begin utilizing the phone system as their are many detailed customizations that are not addressed in the initial phone call and are unable to be manually changed in the admin portal.

    1 vote

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  15. Ring tone changes

    Hi there! I had a few suggestions:

    -Offer more ring tones so it is easier to differentiate what line is calling in when utilizing a phone tree
    -Create a unique sound for the hold time indicator so it is not confused with an incoming call
    -Enable the phone screen to show which selection on the phone tree was pressed by the client when they call in
    -Update Stripe payments so that payout alerts/notifications can be toggled to allow those notifications to be sent via email or text (or both). This would reduce the number of text alerts coming through for…

    1 vote

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  16. Product ideas

    Hi there. I wanted to leave feedback for some updates that I think would benefit your product!

    1. Have the ability to read voicemails in the app rather than having to play them out loud

    2. Making it so that the client name and account number show up on the phone's screen as well as in the app when a client calls in

    3. Integrate Weave payments with Cornerstone for a one step payment process

    Thank you!

    1 vote

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  17. Paging adapter (algo 8301) support

    I would like to see official support for a paging adapter (we have the Algo 8301 per Weave's recommendation a few years ago) so that we can keep using it without difficulty.

    2 votes

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  18. GET NEW HOLD MUSIC

    Your hold music is horrrrrrrrible!!! I have been on hold for over 15 mins now and had it on speaker- 2 patients and 3 employees have asked what that awful music is. Violins!!??? seriously??

    1 vote

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  19. Hold

    Hello!
    In our office things can get very busy very fast and one of our top priorities is to be able to answer all calls, and if we miss them we call them back ASAP. That being said, when several patients are calling at once, I'm not always able to cut off the patient I'm speaking with to switch over to the other incoming call to place them on hold. Not to mention that this would be rude and look bad for our business if we had to do this several times per call. So what I'm suggesting/requesting is a…

    1 vote

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  20. LINK PHONE TO MOBILE DEVICE TO KNOW USER

    ALL OF OUR PHONES DO NOT HAVE A COMPUTER ASSOCIATED WITH THEM IE STAFF RM
    THEY WORK TO MAKE CALLS FROM A CONTINUING CARE LIST HAS PHONE NUMBERS ON LIST AND IS UPDATED MANUALLY OUR DENTAL LAB HAS NO COMPUTER WOULD BE TO DIRTY ENVIROMENT FOR COMPUTER TO LINK TO PHONE CAN WE LINK TO MOBILE SMART PHONE OR TABLET

    1 vote

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