Desktop App
148 results found
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Allow the combination of several different "topic" messages for on hold....And have it pick up where left off for that call.
Allow us to combine many different “topic clips” together so I can change the messages or the order of messages anytime I want. For example: I want a message about boarding, one about grooming, one that says happy holidays, one that says summer tips or winter tips, one about the importance of dental cleanings……etc, etc. I would like to piece together (customize) my series of what plays so I can easily change to what is pertinent at that time. ALSO…make the messages start from where it left off for that particular call every time you place a client on hold.…
1 vote -
Actionable Tab for Missed Calls
The Dr. wants our system to be able to track missed calls and whether staff has responded to them. Something like the Actionable tab, but for missed calls. He has 5 locations and when New Patients call in, if they are missed, then that patient will not call back but seek out a new business for their dental hygiene needs. The Dr. wants to be able to have staff call out and mark missed calls as "called out" or "completed" to show that the missed call was taken care of and eliminates multiple staff calling out on those missed calls…
1 vote -
Simplify Dial-Out
The updated the dial out box with a scroll down offering the home and cell numbers, it just adds an extra step for us to have to dial someones number, and when your multi tasking 10x at a time an extra step to call the right number is extremely annoying. The way it was in the past where it offered the available numbers in bubbles was a much simpler way and one less step than the current change.
1 vote -
Urgent voicemail and Voicemail serach
On the app when you are in the voicemail section, we should be able to search for voicemails. That would sometimes be easier then having to go and log into the weave portal. Also, when patents call, it would be nice if there was an option for urgent voicemails and there was a symbol so we know if it's urgent or not.
1 vote -
Hold Music - more options to utilize multiple media library items
Would like more customization options to use multiple items from media library with Hold Music. Example: we have different topics that we have different doctors and other team members record messages on and we would like the option to combine different messages and switch out the order, etc instead of having to have those recorded as a single media file
2 votes -
Recorded Call Filters
need to be able to filter recorded calls by (but not limited to):
1. Inbound
2. Outbound
3. Missed
4. Abandoned
5. Team Member that called or answered1 vote -
Edit button for After hours recording
I work in a dental office that has two doctors. When they are on call, they take call for one to two months at a time. Right now I have to remember to do voicemail override for the new doctor that is on call this month. This is really not convenient and easy to forget! We are not an office that would benefit from the phone tree as we do not want our patients to have to press buttons to get to a person or to realize they may now have the doctors personal cell #. My idea is that…
1 vote -
WorkGroup tab
It would be fantastic to have WorkGroup tab in the Phone/Voicemail portion of Weave Desktop App so our workgroups can access the voicemails easier as well as see that there are voicemail(s) to address.
1 vote -
Ability to transfer calls to mobile
Allow transfer from in office phone- out to a mobile phone. This is useful in a situation where a doctor is out of office but needs to take a patient call.
2 votes -
We need to see when a call recording has been deleted-- at least the phone data if not the actual recording. Also, who deleted the info.
I need to be able to see that there was a phone call made or recieved, even if that call recording has been deleted. I also want to know that the recording has been deleted and I want to know by whom it was deleted. This is particularly important since I am currently dealing with the question of whether I may have accidentally deleted a phone call or if a staff member may have deleted a recording in a misguided attempt to hide an error. Since I have already heard the recording I am very much aware that it is…
2 votes -
When people call and leave a voicemail or text
When people call and leave a voicemail but also send a text message, could you have a little alert that shows how many voicemails there are and texts. And we can filter the voicemails to look for just that specific number just like the text. That way we don't have to scroll one by one through the voicemails.
2 votes -
Making Calls through Mobile App
Bluffs Pet Clinic, s00087489. One of the doctors had several issues with placing calls through the mobile app. Pts would hear an echo or the call would drop randomly. Some improvement was made after troubleshooting with an advanced technician, but the echo remains. Wondering if more development can be done to improve the mobile app calling feature. Thank you.
1 vote -
Support/Extension for Weave Unify Clients
When calling Weave Support, Please add an Extension for Multi Location users. It would also be nice to for the same option in the support text chat.
1 vote -
Toggle Phone Tree On/Off
We would like to able to turn our Phone Tree on and off during the day, for when we have the personnel to answer live. We are getting a lot of hangups and are missing customers because they want to talk to a live human. Now we have to call/chat to weave to get it off, then call back to turn it on, which is a pain. Other alternative is to delete phone tree which is worse. Thanks
1 vote -
Identify URLs and ports for Data Sync and phones
I'd like to know what URLs and ports are needed for the phones and Data Sync software to communicate in order to apply firewall rules to restrict everything else, please. Also, do the phones need to be able to communicate with each other locally when making an interoffice call?
1 vote -
Weekend Phone Tree
Please add a "Weekend" Phone Tree option, in addition to the "Evenings" Phone Tree.
1 vote -
More Efficient Call Tree
The call tree system, as it stands, is completely inefficient. Requiring an admin to add a user to the call tree is just adding extra steps. Why not allow normal users to add themselves to a phone tree? In addition, make this feature usable from the desktop app rather than the admin portal.
Companies with multiple locations would benefit greatly from this flexibility.
1 vote -
recordings
The call recordings are very hard to navigate. Can you add filtering by Type (Inbound/Outbound), Office User (Rep name), and Result (Missed / Answered) ?
1 vote -
Recent Calls filtering
There should be options to filter the call list. For example, filter by answered only or placed only, name of person who placed or answered the call, greater than X minutes, calls between certain hours, etc. Right now the only filter is All or Missed Calls.
1 vote -
Recent Calls list
In version 7.28.X, each call had 2 lines: 1) name (or phone #), 2) Answered by or Placed by. Since version 7.32, that has changed to 3 lines: 1) name (or phone #), 2) # called from, 3) # called to. Not only does the 3 lines take up too much space, but also the called to number is useless if your office only has one number. Now in order to see answered by/placed by you have to click on each call. The mobile app version still has the old 2 line per call. Why did you guys change the…
1 vote
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