Desktop App

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Detailed Missed Calls Report

    Detailed breakdown of missed calls. Right now under phone analytics it just shows a percentage of how many of your total calls are missed. We would really like to know the breakdown of that percentage. Like what extensions are missing the most calls.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. internal extension to extension recording

    I think it would be a wise feature to be able to record extension to extension calls. We thought this feature was part of weave but apparently its not. Would like to see this implemented.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Multi Phone line roll over

    We have 2 Drs in our clinic. One Dr likes his phone to be rolled over to his cell phone which causes the other Dr's phone to also roll over to him. When a new patient calls- we can't tell which line they called in on. Is is possible to have the two phone lines separate so we can roll only one number over?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. On hold ring back

    Is there a way to change the ring tone for calls that are on hold. So we can tell the difference between the incoming calls and the on hold ring back calls?

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Reminder Option

    Can you please do phone call reminders as well.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Voice Recording

    We would like implemented for our practice a outgoing voice recording feature. Currently we have a prompt that notifys all our incoming callers that "this call may be recorded", but we would like that same feature for calls we make outbound from our clinic.

    Thanks so much
    Frank
    Animal Clinic of Milford

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Multi-Voicemail Availability on App

    It would be wonderful to be able to access other mailboxes from the app. Currently, our office has a general mailbox, an Rx refill mailbox and an after-hours/emergency mailbox. Any time we get a call after hours, we get a text that redirects us to a website where we have to login every single time (twice for some reason). It is just a bit of a hassle compared to being able to check it right from the app where we can see the name of the client and everything.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. random family name pops up when a patient calls

    1) Phone Team - Product Owner: If family members share the same mobile number within officemate, the weave phone will randomly select a first name (not the head of household/parent) and it looks like a 4 year old is calling the office.

    Below was my on boarders response:
    I asked our team about it and looked through all the examples. Since the families share a common number, usually it's the mobile and/or home, the call pop-up will choose from one of the names at random and popup. Right now, there isn't a way to tell it to just select the…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Fixing the "floating" hold issue

    We can have 6 to 8 calls at once.
    Our lines are labeled Hold 1 through Hold 8

    We need calls to stay on the Hold line they are first parked at throughout the duration of a call.

    Right now Mrs Smith could Call in for Dr R and be placed on hold 1 while reception looks for Dr R.

    Assume 4 calls come in at the same time (Happens daily) and the receptionist looking for Dr R picks up hold 1 and tells the client to give her a few more minutes. That call can become Hold 4 Hold…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Recorded phone calls to transcript

    Have the option to turn recorded phone calls into a transcript.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Closed Message

    We just got our phones this week and I am being told that I can't change the number of rings for our closed message. There are days that I am here when we are closed and would like to be able to answer before the phone going to voice mail. It would be great if we could add a feature for that.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Limit # of inbound calls

    The phones just keep ringing! Even if all our reception staff is busy and we've maxed out our holds. It would be great if it would recognize when x amount of holds are full and just cut the client off at the pass with a message telling them we're busy and please call back or text before it rings and rings in the office when no one can get to them!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Call Loop

    I would love to be able to keep my calls on a continuous loop, in the order they called in, until we can answer the phone call. Similar to calling a big corporation, you do not have the option to leave a voicemail, you simply remain on the line until someone answers. Would be awesome to have music playing instead of a constant ringing sound and be able to periodically have it say something about remaining on the line calls are answered in the order received.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Teleheath/Video Chat feature

    Our doctors would like to have some sort of video chat/telehealth feature added to Weave to assist patients without them having to come in the office.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Ability to listen in on phone calls in real time.

    The ability to listen in on phone calls is real time for training purposes. On a separate hand set you can hear the phone call (ideally this second phone is muted.) so that the person on the first phone can be coached.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. feedback changes

    how can we tell if any of the suggestions made to the feedback forum have been implemented?

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Break times and more control

    In our office, I act as an operator, answering all incoming calls and transferring calls to the correct departments. So when I'm on a break or lunch I have to switch it over to a break and the calls go to our front desk people. So I always have the break set to the time that I go to lunch (the doctors want calls answered during the lunch hour). However if I want to take a short morning or afternoon break I need to keep changing the break times all the time! This is very inconvenient. It would be nice…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Ring tone

    There needs to be a different ring tone for on hold calls than when the phone is actually ringing.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Issues with lines on hold and them ringing back

    Good afternoon. We are having some issues with the way the phone system works, and I was advised to pass the information along as feedback.

    It would be very helpful if we could choose a particular hold line to pick up, even while that phone line was ringing back. If I need a particular line, but it is unavailable, I do not know which line is ringing back for me to answer. My job is very fast-paced, and this slows me down considerably at times. This leads me to my next issue.

    When a hold line is ringing back, it…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. problems

    neither of our phone lines work, again. This is a huge detriment to doing business.It happens several times a year and I will soon have no choice but to cancel your service. Can tech support call me on my cell 585-734-4659

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Feedback and Knowledge Base