Desktop App
146 results found
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Adding phones to station without Calling Weave
Having the ability to change phone stations without calling us (adding phones to a station)
1 vote -
Constant Technical Issues
Is anyone else experiencing tons of technical issues with Weave? We've been extremely disappointed in the platform since we first signed up (in September 2021). Our calls drop, the speakerphone app doesn't work, we experience constant technical issues with the phone function on the mobile app, the app will freeze and then quit, among other things. We've been told there's a "bug" in the app, and that the software development team is working on it. That's great, but we've seen absolutely no improvement since we first spoke with customer support over two months ago. Small issues have popped up since…
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Syncing incoming mobile calls with office hours
Is there a way to set up incoming mobile calls as you set up Office hours or sync it with the office hours? That way, calls only come in on the mobile app during business hours ONLY
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Downloading Voicemails
There are voicemails in the general voicemail box, they are wanting to save the voicemails onto the desktop of the computer as a mp3 file for training and legal purposes
1 vote -
Hold Message Continuation
When my clients are on hold, we want to play a message that will loop even when they are taken off hold and put back on hold. There is a specific message that we have that restarts anytime someone is put on hold, taken off, and put back on hold. We want them to continue hearing the message instead of it restarting when they are on hold again
1 vote -
Need to be able to delete call recordings!
Admin should be able to delete individual (or all) call recordings from the portal. There could be a double security check to allow this. Thanks!
1 vote -
Download Voice Mail's
We need to be able to download the voice mail messages left, just like we can download the recorded calls from the "Call Records" drop down in the Weave admin portal.
1 vote -
Showing What Extensions that calls were for
Hello 2 things:
1 - when someone is calling in, and weave notifies us on the computer, or in the call log in the dashboard- it would be super helpful to know what extensions the pt was calling for. People are leaving voicemails on extension 2 (for optical) but the front is seeing a missed call and they calling back, but the pt already left a VM on the optical phone, so then the optical is calling the pt back later. It's not clear enough what extension the call was meant for. And the call log shows all the calls,
…1 vote -
More automation on your weave app
9/22/21 When a phone number calls us 1-we would like the option to add it onto the weave new patient list and 2-we would like the option to automatically block this number on your weave app if we would like to Reason: Takes too much time having to reenter phone numbers and to go on your website link to do this. This should be automated in your weave app
1 vote -
Toggle between Two extension lines
I would like to be able to toggle between extension lines through the iphone app. See the general and also another line to be able to get messages and voicemails instead of going through the dialing 9000, ext.line, pw,.
It would also be nice to be able to control everything from the iphone app instead of having to log into the portal online.
Thank you1 vote -
Update the app to actually work in emergency closure situations, I want to be able to save and use my recorded message when away
Hello! Currently on the phone, I first spoke to Christian for about 30 mins and he attempted to assist me with the template "FSA Dental" I need to have one word added to the the sentence Unfortunately, these contributions expire at the end of the year. What you might not know is that you can FSA dollars to cover any dental treatment that treats or prevents a dental disease. If you could please add the word "use" FSA dollars... Previously the template glitched and did not update the our PRACTICE NAME, it stated (Your office name here) There seems to…
1 vote -
Auto text from phone tree
Voicemail phone tree: If you are calling to schedule.... press #.
A voicemail states, it is a service we don't provide. If you would like a list of providers who do this via text, press #.
A text goes out to the number called from that is preset.1 vote -
Phone issues
Having an office that has rotating weekdays and two clinics would benefit from a separation in the open and closed hours between voicemails and phone lines.
1 vote -
After hour calls
We are having issues when patients leave us a message after hours. The process is very tedious. We have to click on the text message, which takes us to the website. We then have to log in and then we get the "welcome to the weave portal" page. There isn't anywhere to find the message, even when clicking on messages. So then, we have to go back to the text and click the link again which will then take us to the voicemail. Then, to call the patient back, we have to get a pen and paper and write down…
1 vote -
ACCURATE MESSAGE/CALL HISTORY
Outgoing call logs should store in the accurate file EVEN WHEN THE AREA CODE IS NOT USED. It's odd the system does not track patient calls in "history" unless the entire number is entered on the phone. That is just silly and completely an inaccurate way to be able to track calls with the WEAVE Application.
1 vote -
I need a rep to call me
I need better service.
1) There is known problem using the app to call out and NO ONE has alerted us. Horrible service. I had to pester customer service to get an answer.
2) The chat is very frustrating and time consuming. I want voice interaction.
3) I want my account rep to call me. CALL ME. No chats. No emails.At the end of the day, there are several disappointments with your service. I would like to discuss what I need from you.
1 vote -
Weave Help Callback not working
I called into support multiple times over the last 2 weeks. When I call in directly, I can press the button for a call back. But if I'm transferred to a special line, and then try to do the call-back, it won't accept an inputted number rather than "the number I called [transfered]" from.
1 vote -
programming phone to granular level
I would like to have the ability to have the calls on certain days to call to the phones in the back since we do not have front desk person to pick up the phone
1 vote -
Multi Phone line roll over
We have 2 Drs in our clinic. One Dr likes his phone to be rolled over to his cell phone which causes the other Dr's phone to also roll over to him. When a new patient calls- we can't tell which line they called in on. Is is possible to have the two phone lines separate so we can roll only one number over?
1 vote -
App Transferring
The ability to transfer calls from the cell phone app.
1 vote
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