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28 results found
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(1) Phone/Text indications with nothing new
Our Phone and Messages tab say (1) even when we have no new missed calls or unread text messages. I think this is a glitch.
1 vote -
GET NEW HOLD MUSIC
Your hold music is horrrrrrrrible!!! I have been on hold for over 15 mins now and had it on speaker- 2 patients and 3 employees have asked what that awful music is. Violins!!??? seriously??
1 vote -
LINK PHONE TO MOBILE DEVICE TO KNOW USER
ALL OF OUR PHONES DO NOT HAVE A COMPUTER ASSOCIATED WITH THEM IE STAFF RM
THEY WORK TO MAKE CALLS FROM A CONTINUING CARE LIST HAS PHONE NUMBERS ON LIST AND IS UPDATED MANUALLY OUR DENTAL LAB HAS NO COMPUTER WOULD BE TO DIRTY ENVIROMENT FOR COMPUTER TO LINK TO PHONE CAN WE LINK TO MOBILE SMART PHONE OR TABLET1 vote -
Multi Phone line roll over
We have 2 Drs in our clinic. One Dr likes his phone to be rolled over to his cell phone which causes the other Dr's phone to also roll over to him. When a new patient calls- we can't tell which line they called in on. Is is possible to have the two phone lines separate so we can roll only one number over?
1 vote -
Issues with lines on hold and them ringing back
Good afternoon. We are having some issues with the way the phone system works, and I was advised to pass the information along as feedback.
It would be very helpful if we could choose a particular hold line to pick up, even while that phone line was ringing back. If I need a particular line, but it is unavailable, I do not know which line is ringing back for me to answer. My job is very fast-paced, and this slows me down considerably at times. This leads me to my next issue.
When a hold line is ringing back, it…
1 vote -
VM bypass
Are office hrs are listed for the general public but I am here earlier. I would like to have a code or something to bypass the VM and ring into the office for employees who may be late, sick etc.
1 vote -
VOICEMAIL
iN OUR ADMIN PORTAL GRETING SCHEDULES FOR OUR OPEN SELECTION, WE HAVE "SEVERAL CLOSED" SELECTIONS. CAUSES CONFUSION DUE TO OUR PHONE EXTENTION RINGING. CHANGING NAME OR REMOVE CLOSED PORTION WOULD HELP OFFICE
1 vote -
Record extension to extension (interoffice) calls
Record extension to extension calls between employees. Many times, these are transferred calls, messages, or assigning tasks. Recording these type calls is a great training opportunity, as well as a safeguard to ensure our company culture is practiced throughout our offices.
1 vote
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