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114 results found

  1. Payment amount adjustment

    Would be nice to be able to adjust a credit card amount without having to refund it and then re-process.

    2 votes

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    0 comments  ·  Payments  ·  Admin →
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  2. Entire app and site Slowness Complaint

    Weave admin portal and app has been incredibly slow for weeks now. What changed? WHAT is going on? Logging in is slow. You repeatedly enter log in information. There is an unacceptable from the time a credit transaction happens to when it shows up in the admin portal or app filter. Our office has absolutely been thrilled with Weave up until this point. I am not sure what is going on and would appreciate follow up.

    Thank you,
    Tina Holtzman
    312-549-8691
    tina@drbloomplasticsurgery.com

    2 votes

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    0 comments  ·  Payments  ·  Admin →
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  3. Payment print receipts

    As far as payments go I love that I can email patients their receipts, however, I have some old school patients that want their receipt via paper. Currently I have to log in to the weave admin payment website. Unfortunately there is about a 2 minute Lag before the transaction shows up and is available for me to print. This has to change. There needs to be a print receipt option from the payment screen along with the text or email. I am shocked that this hasn't been addressed before. Thank you.

    18 votes

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    5 comments  ·  Payments  ·  Admin →
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  4. Email field on refund receipts

    Hey guys! I had an office ask me to submit feedback, so I figured I'd do it here. Not sure if there's a better place for me to submit it haha.

    So they noticed that on refund reciepts there is not an email address field where the office can list their email address, but there is one on the normal payment receipts. They'd like to be able to list their email address on the refund receipts as well.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  5. daily payment printed report

    At the end of the day if we could print a report on what payments were taken through weave so that we have a paper trail nightly. right now we always have to go to app and look. Thank you
    Julie

    1 vote

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  6. Payment Input

    Hello i thik there should be some type of way that you can input what a patent paid for when they check out

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  7. Field for payment details needed

    Sending weave invoices is great! But sometimes it is confusing who the payment is actually for. For example, we may send the invoice to the parent of a child. When the payment comes in, it can be confusing as to who the payment is actually for.

    It would be helpful if when making the payment, the patient could add in a text box either the name/dob or account # that the payment should be applied to. Or a notes field for them to add any further details that would help us match the payment accuratly

    3 votes

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    2 comments  ·  Payments  ·  Admin →
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  8. Add credit card type and last 4 digits to payment summary

    Credit Card Type and last 4 digits of the card are requested by our practice management software. Is it possible to add these numbers to the payment summary report in the admin portal - so I could print or export rather than printing every receipt?

    3 votes

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    1 comment  ·  Payments  ·  Admin →
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  9. Ability to differentiate between pt vs insurance payments

    Insurance payments are made by virtual credit cards. it would be nice if inside the weave payments admin site if it could differentiate between a patient payment and an insurance payment. Maybe a button during the charge process that we could click for insurance so we don't accidentally refund the insurance company instead of the patient.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  10. Invoice & Payment summary Refund filter

    Implement a new filter on the Weave Portal Invoice & Payment Summary to allow filtering by Date Invoice Refunded

    6 votes

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    3 comments  ·  Payments  ·  Admin →
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  11. Payment User IDs

    When making a transaction, the employee User ID needs to be visible so I know which member of staff completed each transaction.

    2 votes

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    0 comments  ·  Payments  ·  Admin →
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  12. Multiple Payment Notification Emails

    A helpful feature would include an additional space to add an email address for notification upon completion of payment.

    1 vote

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  13. Voiding Credit card payment

    PLEASE PLEASE PLEASE - ADD a VOID option on the Weave app for credit cards. If we run a credit card for the wrong amount, we have to fix it by "refunding" it on the Weave portal. This messes up the report because it still adds the amount into the day's total. Having a VOID option would make it like it NEVER HAPPENED.

    7 votes

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    1 comment  ·  Payments  ·  Admin →
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  14. After Hours VM Access from App

    I need to have access to our after hours voicemail box from the app as the link we receive from the text message sends you to safari and you cannot save your credentials so you are required to fully log in each time which is not great for emergency purposes

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  15. Patient Payment Widget

    Can Weave create a Payment Widget so we can put in our website and have patients make payment thru that widget?

    23 votes

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    6 comments  ·  Payments  ·  Admin →
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  16. CVC requirements

    Good morning, I have a question. Since we have logged onto Weave, we have had to use a CVC to enter in manual payments. Our statements get sent out by a clearing house & they do NOT have the feature to put CVC on our statements, so we have to call 3/4 of our patients who send in a cc payment just to get this code. It is a real inconvenience for us & some of our patients. The ones we can not reach well their payment sits here until we can get a hold of them. This feature has…

    1 vote

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  17. Incorrect payment fix

    If a payment was collected on the wrong patient by mistake, there is no way to correct this.

    2 votes

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  18. Refund Payments show in Net Total

    When processing a Stripe credit card refund through Weave, it is very hard to keep the accounting aspect of it straight. When a report is opened in Invoices /payments I would expect to see the refund that was deducted on the Net total. Also, have it deducted from the Net total the day it was refunded, not the day the payment was originally taken.

    3 votes

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    1 comment  ·  Payments  ·  Admin →
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  19. Auto Post for Credit Card Payments

    Good Morning,

    We are new to Weave and love most of the features. It would be really helpful and save some extra steps if the credit card payments would auto fill into the Eaglesoft account. Before moving to Weave, we used Best Card and they are really trying to get our business back, they currently have the auto fill feature for credit card payments. It would be great if you could add that feature also.

    8 votes

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    3 comments  ·  Payments  ·  Admin →
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  20. Payment Deposits

    we would really like to receive payments in a batch payment either weekly or monthly payment. It is extremely difficult to balance our books doing individual payments.

    4 votes

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    2 comments  ·  Payments  ·  Admin →
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