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  1. Text to pay by past due days catagories.

    Weave should be able to identify invoices by a past due range and send out text to pay links to a group instead of having to manually sending them all. It should have like a 60-90 day range a 91-120 and a 120+ or something when you select that range it would populate a text to pay for each that can receive text message and send them out as a mass amount.

    1 vote

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  2. Payout report with specifics all on one page like Care Credit and others do

    Offer a payout report that is searchable by date ranges that shows: Date / Income / Refunds / Fees / Payout with totals at the bottom for that date range. Every month I have to pull up the report by payout date range which is fine but then I have to go into each payout individually to see the specifics. It is very time consuming when I’m trying to balance my checkbook every month. To see all the information on one page and already totaled would be very helpful. I have been told for 3 years you are working on…

    1 vote

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  3. Patient MRN #'s should sync with our system

    In the payments section, the patients and patient record number should sync. It's ridiculous that this can't happen. I understand that Weave doesn't "integrate" with our software but if you are going to keep customers other than dental customers, then your programmers need to figure out a way to make this happen.

    1 vote

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  4. Allow marking as "Paid/Completed/Posted" after entered into PM System.

    We have duplicate payments logged into patient accounts due to many people checking payments screen, posting, then someone else sees it there and posts again. It would be nice to just have the ability to "Mark Completed" like Texts feature has. That is at least SOMETHING to denote payment has been processed already.

    1 vote

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  5. Stop the scrolling on the payments and payouts windows

    For the new payouts window - please fix the scrolling issue. I cannot print a full report due to the scrolling or fix it so I can print to a pdf file instead of downloading an excel spreadsheet. This problem is a waste of paper and time.

    1 vote

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  6. Payments via Fax

    *What department are you in? * Support

    *Which Feature does this pertain to? * Desktop App

    *What area of the Feature? * Payments

    *What pain points/suggestions does the office have? * Offices uses weave payment terminals and are struggling to input insurance payments that are sent via fax with digital credit card info, states that it is not just insurance companies, as they receive lab payments that don't fall under a patient profile. Would like to be able to use weave terminals to maually enter these numbers but the app is not configured to receive payments in this manner as…

    1 vote

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  7. payments

    There needs to be an option for manual insurance credit card payments. It is very time-consuming to have to put in a billing address, credit card number, and all the other required info to process a credit card payment. Some EOB's have 20+ patients on them, so to run it individually would also be very time consuming. We also don't know true billing addresses for these credit cards. A lot of them just come with a number, CVV code, and expiration date. There's not cardholder name, billing address, or billing zip code given. A couple ways around this:

    -make required…

    1 vote

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  8. Text to Pay Balance

    *What department are you in? * Onboarding

    *Which Feature does this pertain to? * Desktop App

    *What area of the Feature? * Payments

    *What pain points/suggestions does the office have?
    * This office was surprised to learn that when creating a text to pay request, it will not pull in the balance on the patients account automatically, or even as an option. (Instead, you have to go into the patient profile overview to initiate a request if they have a balance on their account.) If possible they would love to see the option once the patient is selected to enter…

    1 vote

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  9. Daily Report of the total Actual Paid Invoices and Refunds

    The only way to see the daily sum total of actual payments is to export, sum total, and optional print. And even then, the refunds are not visible on the download. They have to be accounted for separately. There is no way to view this accurately on a daily report. Filters to get this data and be able to print from the page would be a huge time saver.

    1 vote

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  10. Payment Request Cancellation

    It would be helpful if we could cancel a payment request through the desktop app.

    1 vote

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  11. Payments on Mobile App

    Having a payment option work on an iPad for chairside checkouts.

    We need to be able to complete payments on our iPad or phone version of Weave as we are looking to do chairside checkouts.

    1 vote

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  12. Credit Card payments during hours of operation

    Hello,
    Regarding Credit Card Payments:
    When we receive credit card payments from our patients after hours it is difficult to reconcile our bookkeeping/accounting.
    Would it be possible to put a request into the software development team that when credit card payments are made after business hours, say 5 pm, that they will be credited to patients account next business day?
    I am sure other offices are having the same issue and would benefit from this change.
    Please note offices have different operation of hours and close at different time. If we can set our own time that would even better.

    1 vote

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  13. Weave Payment App

    Please put the patients names in alphabetical order or date order so when a patient calls we do not have to search for $100 on May 5, 2022 and go through all the patients that paid for that day.

    1 vote

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  14. Attach 2 statements on a Text to Pay Link

    Philipse Manor Dental, s00073175, would like to be able to attach more than one pdf or image through Text to Pay. They find it helpful for the patient to see the billing statement from the office AND the Explanation Of Benefits from the insurance company. So they can better understand what they are paying for.

    1 vote

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  15. Payment Invoice tells weather swipe or keyed in payment

    It would be nice if we could tell if a payment was payed with a CP (Swiped Card) transaction or a CNP (keyed-in card number) transaction by looking at the invoice, and not by having to calculate the fee charged.

    1 vote

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  16. Canadian credit card payments

    I have 2 specific items of feedback from our experience with using WEAVE at the Bonners Ferry Veterinary Clinic:
    1.. PLEASE work on integrating your payment process with AVIMARK to avoid us having to re-enter the WEAVE payment back in to AVIMARK in order to process their invoice as being PAID.

    1. Our business is only 30 miles south of the Canadian border so many of our clients are International. WEAVE payments will not allow us to process their credit and debit cards, and that is a HUGE problem for us. It is not good for our business if clients cannot…
    1 vote

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  17. Saved CC

    Would love to have a notification on the patient demo that alerted us of saved CC.

    1 vote

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  18. update payout page

    Please try to make the payout page more user friendly with date transaction was done and when payout reached the bank not the intiated date - the lower half of the payout page is the only useful section - it would be great if it could be closer to the top.

    1 vote

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  19. multiple recipients for payment notification emails

    Please update Weave so that multiple email recipients can be added to the Weave payment notification emails

    1 vote

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  20. Refunds from app

    It would be very helpful to be able to issue refunds through the weave app and in cases where they did not pay with a card initially or want it refunded to a different card.

    1 vote

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

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