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  1. call recording

    The call recording toggle on and office is very easy to accidently click on the desktop app and the mobile app. My thought is that it should live within the admin portal only. I cannot foresee an office regularly flipping this feature on and off. I accidently flipped it off when we had a late start due to weather and it took over a week to notice. Of course, the reason I noticed is because I needed to hear something a patient said and now have no record of this conversation. I am spoiled and need that call recording! Thank…

    1 vote

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  2. Recorded call permissions

    I need to be able to give certain users abilities to listen to recorded calls but I DO NOT want users to be able to delete recorded calls unless they have the proper permissions. For example. Phone manager should be able to listen to recorded calls but not delete. Deleting recorded calls should be Admin permission only

    1 vote

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  3. Custmizable User Roles/Permissions

    Roles & Permissions needs to be customizable. Period. Weave deciding for us what employees should and shouldn't have access to isn't best practice.

    Features in the Team Member role, the lowest permission group you can give someone, has access to way too many options and features.
    Super Admin role should be able to decide which features each permission group has access to in order to customize how their individual office runs.

    Ideally there would be a tab in the dashboard for Super Admins only that can control permission groups with radials or toggles to all features so we can control…

    1 vote

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  4. Team Member Permissions

    General Team Member permissions are WAY too broad and inclusive. There need to be better levels of restrictions for a general user who is just answering phones and responding to texts.

    A general user should NOT be able to do the following:

    -Read/Respond to reviews
    -Send Text/Email blasts
    -Edit Reminder settings
    -Edit recall settings
    -Edit Automated messages
    -Create Text to Pay requests

    I am sure there are others, but these are the ones we've faced already in the short time we've been on Weave.

    Office should be able to create their own permission group settings.

    1 vote

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  5. Manually Modify User Passwords and Login Audit Trails

    I would like to be able to reset the password of a user without sending a reset email, I should be able to set a password through the admin portal and an email be sent notifying the user for security can be sent. I also would like login audit trails for failed attempts and IPs where a user is logging in.

    1 vote

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  6. User (employee) login history and reporting - Security Monitoring

    There is no way to monitor for unauthorized access to Weave. Would be very useful to see login and password change history for users.

    It would be even more useful to schedule these reports to be emailed periodically and even more useful to set up rules in order to detect unexpected activity. For example, if Weave is accessed in the off-hours or from IP address not previously used.

    1 vote

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  7. MFA (multi-factor authentication) for desktop, mobile or portal login

    I suggested this feature a few years ago but it seems that it hasn't been picked up. Weave provides access to medical records and works in a highly sensitive HIPAA environment. Multi-factor authentication support is a must to prevent attacks against employees.

    Should a user account be compromised resulting in health data exfiltration, the responsibility will fall on Weave if it fails to provide minimum reasonable protection against ATO (account takeover) attacks.

    1 vote

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  8. Allow team users to be inactive not deleted

    I would like to have team users be active, inactive or deleted. Eg. when staff take a leave of absence but will be back, Maternity etc.

    1 vote

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  9. Remove sign in button for training.

    When a user signs out of the training site then clicks sign in, it takes them straight in using their portal cookies.
    The staff was trying to log into a different account. But they couldn't because the cookie logged them in automatically.
    While it does make this easier for staff that are already logged in, it's harder when they need to switch accounts.

    1 vote

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  10. Feedback Forum

    to be able to login to feedback forum without having to post an idea first. That is a great way to keep customers coming back to check status and see other updates.

    1 vote

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  11. Language preference

    Bring back the option to change the patients language on their weave profile.

    1 vote

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  12. Voicemail and text notifications

    On the app when you are in the voicemail section, we should be able to search for a phone number. Or have a little icon pop up that shows how many times the same numbered called. Or when people call and leave a voicemail but also send a text message, could you have a little alert that shows how many voicemails there are? That way we don't have to scroll one by one through the voicemails.

    1 vote

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  13. Restrict access to listen to recorded calls

    I would like the ability to restrict who can listen to recorded phone calls to a singular role. We don't want our site leads to have access to that but we want them to be able to do everything else.

    1 vote

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  14. Stay logged into app

    The app (desktop and mobile) automatically logs users off. PLEASE make a way where we stay logged in so we don't have to keep logging in throughout the day to check messages. We don't have time to keep logging in!!

    1 vote

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  15. Settings: Mute Notifications

    It would be great if you could turn the chimes on or off for team chat and other notifications. It's nice to have them, but sometimes staff play music for procedures and the chime interrupts spotify and they have to scrub out and restart the music each time. They unfortunately can't just mute their sound, as then the music would also be muted.

    Thanks!

    1 vote

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  16. Extend log in settings to 10 hours

    Extend log in settings to 10 hours instead of 8 hours.

    1 vote

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  17. Adding Roles to Users

    s00114749 - Might be a weird request but, customer wants to add Roles to Users to fit their industry. Please see list below;
    Admin / Owner / GM
    Bookkeeper / AP contact / AR Contact
    Outside Sales Manager
    Outside Sales rep
    Inside Sales Manager
    Inside Sales
    Team Member / Customer Service Rep
    Fleet dept Manager
    Fleet Mechanic
    Service dept Manager
    Service dept tech
    Shipping / Rec Mgr
    Warehouse Mgr
    Warehouse Staffer
    Hose Assembly Team

    1 vote

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  18. User Invite Link Expiration Notice

    Inviting users – if users do not immediately respond to an invitation or if the Resend Invitation feature is used, the link that they receive shows as expired and they are prompted to “Get a new link”. This then takes them to a page where they are prompted to reset their password. This is confusing for the user, as they have never set a password to begin with. I’ve instructed them to proceed with the password reset, but it is an oddity and causes unnecessary questions and confusion.

    1 vote

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  19. app and CS recommendations

    When receiving an emergency message I used to be able to just click the link in the text message notification, now I have to call in and dial through to access the voicemail box, that should be put back the way it was.
    The Names at the top of the app should be able to have the font size changed to be able to see the full name as we have the location at the end of our name but you cannot see it because its too long.
    I'm sure this has been brought up before but the customer service…

    1 vote

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  20. Optical Support

    When a patient's glasses are made and received the message to let the patient know is ready for pick up needs to be actually sent out when we click verified. Can you add this in the auto message reminder chooses rather than dispense? Anyways why would you notify a patient after it is dispensed to them ? They know that they got the glasses already!

    1 vote

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