Desktop App
1141 results found
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Voicemail override notifications
Please add the ability to enable notifications (email or text) for when there is a new voicemail when voicemail override is activated similar to the ability to do so for the general voicemail box.
1 vote -
Team Chat Analytics
Looking for analytics on Team Chat messages. There's currently no way to monitor communication between team members for appropriateness or excessiveness.
1 vote -
Update the look of Insurance Verification!
I would really love to have the insurance verification to look like how it does in the weave help videos. Its really disappointing because when we were looking at weave at MidWinter they showed us the insurance verification like the videos and ours looks nothing like it. The guy knew we had Eaglesoft and did not mention it wouldnt look how his does. The one you guys show in the videos is way better than the one we use. It would be 1000% better if you guys had them look like that. Please please please update it!
1 vote -
Set up Provider Folder or Provider Filter/Search in Quick List
It would be super helpful to set up and organize the Quick List under provider specific tabs or folders or filter/search option. Our patients are very loyal to their providers and instead of visually searching through each patient in the list (note details the provider), add them to a specific provider folder or search option with in the Quick List.
1 vote -
Forms update or create records in Dentrix with changeable fields through website
Currently patient information keyed in from forms use the First Name, Last Name, Birthdate, and phone number to check the Dentrix data base to determine if the patient exists or is a new patient. This will create duplicates in the Dentrix system because Last names change (Marriage), Phone numbers change through the years, therefore an existing patient will not be found in Dentrix, creating a duplicate family file instead of updating the file of an existing patient. Can we please change these fields to a look up of First Name, Birthdate, and Social Security Number? These are pretty static fields…
1 vote -
to do list
I would love a to do list that I can assign to different team members that they can check off once they completed the task. Please please please!!!
1 vote -
auto messaging technical error with Eaglesoft
Within Eaglesoft we have several patients who are linked together, whether they're husband and wife, parent and children or adult and elderly parent. Weave is supposed to be pulling the "cell phone" number for the text message reminders but there have been times where weave is showing they are texting the opposite person of who it was actually sent to.. for i.e.: text reminder was sent to wife's "cell phone" correctly for appointment reminder but weave shows the text was sent under the husband's name. Please have Weave only pull from the "cell phone" column for text messages automatically or…
1 vote -
Test Auto-Messaging Email
I would love to see the option to send test emails for auto-messaging. It is critical to know how something will appear to a client . The preview feature is nice but there is no guarantee that the recipient's email will be formatted the same way.
1 vote -
Handouts w/o responses needed from the patient
FORMS. We would like to send handouts to patients which are only for information purposes and will not need a response from the patient. Could you make it bypass the pass-code entry and eliminate the screen asking to choose between Auto-fill or manually-fill. This confuses the patient and they wont proceed further in order to view the form/handout.
Thank you!1 vote -
Please fix Weave Voicemail menu.
Please, PLEASE fix the menu for checking Voicemail messages. It is very frustrating and time consuming to deal with. Happens whether we have only 10 voicemails or 40. Whenever you click on a voicemail to view the transcript or see more information, the screen autoscrolls up and down on it's own, registers as if you clicked on another voicemail no where near the one you want to open. When you delete a voicemail, it will load the transcript from an unrelated message into another voicemail that has nothing to do with it. It's just very time-consuming to check Voicemails this…
1 vote -
Call History Clearing
In the desktop app and mobile apps please allow users to archive calls similar to the way texts are handled. This will not only clear visual distractions but will allow up to empty the "inbox".
Or, once a missed call is returned, create an indicator to show it was returned or a way to create an internal note on the thread would be helpful as well.
1 vote -
contact group
Please enable Weave to create patient lists by certain filters in the contact fields. For example, if there was a specific field in each contact called "List Tag, etc" we could label a certain group of patients by filter to send messages to without running a report every time from our EHR.
1 vote -
Order Ready for Contact Lens. Add an order type for trials.
Currently, the Order Ready Auto Message feature has only two types available: Glasses and Contacts. We use Revolution EHR. For contact lens orders, we have regular orders and trials orders. It would be beneficial to add an order type for the trials so we can send specific instructions. Sometimes, patients need to set an appointment first, especially for first-time users.
1 vote -
reminder day before for early appointments
Currently the "same day" reminders go out 2 hours before the appointment, When the patient has a 7 am appointment its tough to get a reminder at 6:30 ( that seems to be the earliest time allowed ) It would be great to have appointment reminders for the 7 am's sent at 6pm the night before.
1 vote -
OS Integrated Calling
Most other phone systems allow OS integration for click to call on any phone number. Weave should add the option to be the default phone dialer for the OS.
1 vote -
Email History
Just like how you can see all the text messages being sent to a patient. We need one for emails too. We need to see the actual email being sent with the date stamp, time stamp, who sent it, and was it deliver or not.
1 vote -
Mobile App Voicemail
We would love to be able to see all the different voicemail boxes in the mobile app just like it displays on the desktop app. I attached a photo.
1 vote -
Jane EHR Integration
This is a very easy to use software, especially for small businesses. I would LOVE to be able to use forms because Jane does NOT have a good source for it. Also we have to manually do our adding in patients because Jane adds the country code and removing it from our extensive patient list is hard. PLEASE make this happen. They are a Canadian company, not sure if it makes a difference.
1 vote -
Review and Respond
It would be very helpful if there was a direct link from the patients' reviews (not the Google or FB) to the patient's text option so it would be easy to respond to their review! :)
1 vote -
Have files for text storage or departments in the general mailbox (same pone number )
Have files for text storage or departments in the general mailbox (same pone number )
1 vote
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