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1149 results found

  1. soft phone

    It would nice if we could have access to our contact directories on our soft phones. That is such a time saver!

    1 vote

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    0 comments  ·  Phones  ·  Admin →
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  2. collections List

    Our collections list is not syncing with our Compulink platform. Please advise.

    1 vote

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    0 comments  ·  Data Sync  ·  Admin →
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  3. Emergency After hours calls, we need to be able to see calls that came in, if no messsage was left

    On Saturday 2/24, a call came in at 7:30 am, but there was no record of it. The patient pressed a button, to get to the on call doctor, me, however I never received the call, it went right to voice mail. I did not see the VM till monday 2/26. I was in the office on Saturday, and my people look for messages, as well as who called in. The patient had an emergency, and was leaving town next day. I did not get the call, and the patient probably thinks I am an uncaring practice, which no doubt…

    1 vote

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    0 comments  ·  Phones  ·  Admin →
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  4. Incoming message notifications by Department

    We should be able to, by user, on the mobile + desktop app be able to set message notifications AND the red badge on the icon to show by department. My billing departments and on-call doctors do not want to be notified for messages in the Main Line and vice-versa.

    1 vote

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    0 comments  ·  Text Messaging  ·  Admin →
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  5. Filter by tags and new

    You should be able to filter your messages by tag(s) AND new, untagged messages, instead of having to check either tags or new messages at a time. For instance my reception team I want to see the "Scheduling" tag and some of their individual ones, but also to see all new incoming messages so that they can tag those accordingly.

    1 vote

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    0 comments  ·  Text Messaging  ·  Admin →
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  6. SMS/Tags notification badge

    If you have your Messages inbox filtered by tags and/or departments, you should only receive a notification badge (the red 1 that shows up on the icon) for the messages inside of those filters. Otherwise it's very confusing and requires frequent checks just to see if there's really something there for you.

    1 vote

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    0 comments  ·  Text Messaging  ·  Admin →
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  7. Have tags notify the assigned person desktop+mobile app

    When you assign a tag to a message, the person/people assigned to that tag should receive a notification (like a call pop or like a team chat does) that informs them that a message was tagged for them. Right now we each have to check daily to see if we were tagged in anything, which is very slow for patient communication.

    1 vote

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  8. google review follow up message

    it would be nice if weave could send a reminder message/email to patient's if they have not left us a review.

    1 vote

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    0 comments  ·  Reviews  ·  Admin →
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  9. Consistency between plans

    We have found the information is not consistent between plans and isn't very user friendly. Some plans we can view deductibles as well as maximums and some we can only view one or the other. I feel this could be a great product with more work. Thanks!!

    1 vote

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  10. Insurance Verification

    The function of this add-on feature sounds AWESOME. I think it's a work in progress still. It should be uniform in what information is displayed. Some display percents allowed, some display maximums (super helpful and a great selling point) some do not display at all. The length of time that it takes to click "verify" and have the information in front of you is way too long and CANNOT be done while on the phone or while someone is waiting in front of you. In turn defeats the purpose. I can log in online to the insurance carrier faster for…

    1 vote

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  11. My desktop app has to be force closed one than one throughout the day because it freezes too much. Anyone else?

    My desktop app has to be force closed more than once throughout the day because it freezes too much. Anyone else?

    1 vote

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  12. Add more filter options to the messaging system

    We should be able to view/sort by recent unread messages. This should have been a default feature, as I've never used a chat system that did not have this. There are a lot of messages that are being missed due to this not being already included.

    Customized filter options would be great too, similar to how you can add custom tags.

    4 votes

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  13. payment plan custom time

    The number of payments for recurring payments should be customizable. Locking to 3 month increments is an interesting design choice. Also, i'd like an alert when payments are processed since it does not write back to my PMS so my team knows to apply the payment.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  14. time clock in for staff

    Have a function time tracking function for staff and allow weave to sync this data to a payroll processor such as Gusto or ADP. I would gladly pay an extra $20-$30 a month for this feature.

    1 vote

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    0 comments  ·  Desktop Client  ·  Admin →
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  15. Adding Delta Dental of Wyoming to the Verification List as a new payer

    A large majority of our patients have Delta Dental Of Wyoming. Sure would be nice to add them to your payor list. Also it would be nice if you could see which Insurance companies are enrolled prior to adding the service to your account an then having to go through the process to opt out.

    1 vote

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  16. Self Check-In

    Would love to have the patient self check-in option to be able to text to pt regardless of if they need forms filled out or not.

    1 vote

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    0 comments  ·  Text Messaging  ·  Admin →
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  17. New Integration: OpenEMR

    My office uses Weave, and we love it. The only setback is that it currently does not integrate with OpenEMR. Integrating with OpenEMR would make our lives and jobs so much easier. I hope you really consider integrating with OpenEMR. Thank you

    3 votes

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  18. Deepening Integration: Cloud 9 — Save the Date and Recall messages

    Make Save the Date and Recall messages available to C9 users.

    1 vote

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    1 comment  ·  Integrations  ·  Admin →
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  19. emergency voicemail

    We would like to have access to the emergency voicemails on the desktop application. We have been requesting this feature for over a year. For a brief time yesterday, this feature was avaiable but it quickly was removed. As you can see in this screenshot, we had a drop-down option to select between our regular voicemail box or the emergency. We would really appreciate having this option avaiable again.

    1 vote

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    0 comments  ·  Phones  ·  Admin →
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  20. Chat feature

    Would love it if the chat was better for in office communication - didn't mix with the pateint messages and showed up right away so we can see what is happening without having to click on it.

    1 vote

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    0 comments  ·  Chat  ·  Admin →
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