Desktop App
199 results found
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Option to Remove Birthday Requirement for Text 2 Pay Attachments
We are a veterinary hopital and we don't typically capture the owner's birthday. However, when sending a text 2 pay request we would like to include the invoice. Your support suggested I just send an additional message with an attachment. However, the attachment would be a PDF and that is not an available type for messaging.
1 vote -
Choose whose name is shown on a notifications/calls/texts depending on patient status
The following was texted to me by Alison from The Creaghe Crew, Location ID: 36391169-009f-4b60-a3ab-1bd39e62c8d4
"That brings up another question. We have patients, especially kids and old people that use the cell number of their child/kid. We have had it happen that the parent dies or the kid moves away and then when the cell owner (who is still an active patient) calls us, their dead mother's name comes up even though they are inactive. Example mother and daughter. Mother is inactive and whenever daughter calls the name that pops up is the mother's name who is deceased I have…
0 votes -
Weave should have their own full office dental software!
Create your own dental software, such as dentrix, curve.
1 vote -
Take is back to where we were at on older Overdue Patient list
Take us back to where we were on ALL the overdue patient lists. I know the newer ones do, but the older ones don't.
1 vote -
A selection of pre-made holiday greetings
It would be nice if there were a set of simple Holiday Voicemail and VMO greetings pre-recorded that an office could use if they didn't want to/couldn't record their own.
1 vote -
Ability to update billing email address on portal
I'd love the ability to edit my billing email address. It should be a clickable/editable field in the Account/Billing section. Instead I need to call and speak with someone, spending both your time and my time on something that could be a quick click.
2 votes -
Settings: Mute Notifications
It would be great if you could turn the chimes on or off for team chat and other notifications. It's nice to have them, but sometimes staff play music for procedures and the chime interrupts spotify and they have to scrub out and restart the music each time. They unfortunately can't just mute their sound, as then the music would also be muted.
Thanks!
1 vote -
Extend log in settings to 10 hours
Extend log in settings to 10 hours instead of 8 hours.
1 vote -
Update notifications
When we send a notification for eyewear ready, it would be nice if it toggled back in the practice management software that the patient has been notified
5 votes -
Improve Existing Client Customer Service
There needs to be a huge improvement on how your company deals with clients after signing them on. We hear from your organization non-stop when you're attempting to sell your product, but when an issues arises it takes days-weeks to hear back from anyone!
0 votes -
Forms Customization
With the new forms addition, the function to edit the text/font would allow us to customize emails to make them look less like "Spam." We could use the company logo on the forms on the email as well to make the email more professional.
6 votes -
We need to be able to text a filtered group of patients-Solution Reach offered this-we used it to fill same day cancellations and need this!
This is a necessary option for communicating with a specific group of people on an urgent matter such as filling our schedule. I can't believe this is not an option. This is really necessary in an environment where most offices are running with limited staff, we would be able to fill any empty appointments in a few minutes by sending a group text to recall patients stating we have an opening at such and such time today and asking them to respond to the text-our patients appreciated it
3 votes -
Appointment details integrate with Avimark
We love that the schedule shows the appointment times and practitioner but we really need it to show the appointment notes as well. Example - recheck, puppy vaccines, spay, etc.
2 votes -
Attach 2 statements on a Text to Pay Link
Philipse Manor Dental, s00073175, would like to be able to attach more than one pdf or image through Text to Pay. They find it helpful for the patient to see the billing statement from the office AND the Explanation Of Benefits from the insurance company. So they can better understand what they are paying for.
1 vote -
when text to pay payment made add card type to the notice
when text to pay payment made add card type to the notice
it would be much faster for our team (who all take payments) to be able to see on the desktop app what card type was used per text to pay payment received instead of the extra step of opening the admin portal and searching there. less chance for error when inputting payments into our database.
2 votes -
Payment Invoice tells weather swipe or keyed in payment
It would be nice if we could tell if a payment was payed with a CP (Swiped Card) transaction or a CNP (keyed-in card number) transaction by looking at the invoice, and not by having to calculate the fee charged.
1 vote -
Physician contacts
Our EHR maintains a list of physician office contact information as well as patient contact information. It would be incredibly helpful if Weave integration could sync the former in addition to the latter so that the most recent physician contacts can be pulled automatically rather than updated manually via CSV upload in the online portal.
2 votes -
Support/Extension for Weave Unify Clients
When calling Weave Support, Please add an Extension for Multi Location users. It would also be nice to for the same option in the support text chat.
1 vote -
WEAVE PHONE/TEXT ISSUE NOT EFFIECENT
Since the most recent update, texting both mom and dad on Weave is no longer efficient. Before all you had to do was click on the main contact and then click the center circle to access everyone in the family. Now you have to click the center circle(custom contact), hit that circle again-it will now say(patient profile), then hit overview, then click on the "other" parent. Efficiency is key when you're understaffed, all this extra clicking to access information is absurd. Please change it back to how it used to be. This update makes it twice as complicated.
1 vote -
Patients with the same phone number
So if they have the same phone number in their weave account or even in their PMS they are going to all have the same phone number where messages and reminders, intake forms are being sent to. And all will be sent to the head of household in the account not the named person with the appointment. However, it is not consistently going to the head of the household, sometimes it goes to the named person that had the last appointment. This does not make sense and is not how it worked when we signed up. Anyone else affected by…
2 votes
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