Desktop App
1138 results found
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More super admin ability to change user info
Super admin should be able to edit all users information. For example changing names as different persons come in and out of the office. We have some generic emails we use for the front desk or office so team members don't have to use personal emails.
None of this information shouldn't be able to be changed, Name, phone number, email.
1 voteWe have begun to explore this idea and validate its use cases.
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Initials on actionable to all for text messages
As an administrator it would be nice to be able to see who moves text messages from actionable to all. We have had a few instances where the message is marked completed and moved to all but the client was not fully helped.
2 votes -
integrate with TAB
Please link my Appointment book TAB with Weave
1 vote -
Make voicemails actionable
user wishes to have a tool that reflects the action that has been taken in response to voicemails so that they can be sure they're responding to callers appropriately and reduce visual clutter
13 votes -
Code to use to exclude appt reminders/confirmation communication
Our previous software had the capability to recognize a code at the beginning of our appointment descriptions that would cue the software to NOT send appt reminders/confirmations/etc. For example, we take patients to a surgery center for some treatment. Those appts involve a lot of moving pieces and we don't want patients to get notifications at all. So we have always been able to add the prefix "PNA" to the appt descriptions. Rather than rework our scheduling system and come up with new descriptions to work around Weave, I vote that Weave work for us by developing capability to recognize…
1 vote -
Team Chat - Actionable- Patient Tag
I love the actionable option through messaging. It is nice to see that someone has read it, but also knowing it hasn't been completed yet. I would LOVE to have that option also under team chat, because sometimes a task is given and can get lost in the whole chat. I also, can support the message on Patients being tagged in team chat as well. It would be even great if you could click on the patient tag and have their info pop up from the team chat conversation.
1 vote -
Create videos explaining how PMS (Ortho Trac) works with Weave.
Have videos explaining how the two systems work together. Where the information is pulled from etc.
1 vote -
Forward Voicemails in the App to a user with email notification
In the app on the phone and desktop, we should be able to forward the voicemail to another user. This should then prompt a notification to that user in the app and in an email. the email should contain the link to the voicemail and a transcription of the voicemail.
1 vote -
To have " mark as read" setting for each auto- messaging "appointment reminders"
For the last 3 years we have had a auto message that went out 3 hours before their appointment asking them to text to let us know they have arrived and to stay in the their car. At which point we confirm them into our PMS. When its time for them to come in we texted them asking them to come in. Starting today this message is being moved to all and marked as read. This is an issue and would like to see the ability to turn on and off the "mark as read" per each auto-message.
1 vote -
save the day for eyefinity EHR users
please integrate weave save a day appointment reminder with eyefinity EHR/PM! I think about 70-90% of the optometrists in CA take VSP and VSP hosts its electronic medical record via its Eyefinity PM and EHR so this is an area that Weave can really help by allowing integration of Eyefinity EHR with Weave Say the Day so patients can get appointment reminders right away as they schedule the appointment for the eye exams. I am sure potential eye dr offices clients of weave would be more inclined to subscribe to Weave if this feature is available too! Thanks so much!
1 vote -
We need to
Have a time stamp on when Online schedule requests come into our desktop app. We sometimes have multiples or even for requests that are not available on the schedule and we have no way of troubleshooting.
1 vote -
call recording
The call recording toggle on and office is very easy to accidently click on the desktop app and the mobile app. My thought is that it should live within the admin portal only. I cannot foresee an office regularly flipping this feature on and off. I accidently flipped it off when we had a late start due to weather and it took over a week to notice. Of course, the reason I noticed is because I needed to hear something a patient said and now have no record of this conversation. I am spoiled and need that call recording! Thank…
1 vote -
Auto reminder to complete forms until they have been completed
When trying to get patients, particularly new patients, to complete the necessary FORM, it would be nice to have an auto-message that continues to go out every1-2 days until the patient clicks on the FORM and completes it.
1 vote -
mobile app for clients to request prescription, appointments, take pics of pet, access vaccine history
mobile app for clients to request prescription, appointments, take pics of pet, access vaccine history
all in one location sort of like vet2pet but through weave
1 vote -
Call Pop Caller Was Forwarded Info
Call Forwarding Location ID -
We have two locations. Both use the same phone number, and our patients choose from a phone tree to talk to which facility they want. We have it set that if a patient calls our original location (option 1) and the call isn't answered, it is forwarded to our Cedar Park location. I'd like to add on the Call Pop info for that caller, some indication this caller tried the original location first and it was forwarded. This is just helpful for the front desk staff, so they are aware before answering that this is…
1 vote -
Recorded call permissions
I need to be able to give certain users abilities to listen to recorded calls but I DO NOT want users to be able to delete recorded calls unless they have the proper permissions. For example. Phone manager should be able to listen to recorded calls but not delete. Deleting recorded calls should be Admin permission only
1 vote -
Reminder Calls
I think reminder call would be a plus for the older patients that don't have texting or email Thanks to Aaron M for all your help 5 stars
1 vote -
Regulate the ability to delete text messages
Text messages that have already been sent to clients are able to be deleted. For example, if a tech assistant erroneously tells a client to discontinue medication, they can delete the text message after it has already been sent and received by client. As the practice manager, I cannot see what has been sent from our business number, even though a client has received this. The information is not recoverable. I propose that the ability to delete text messages is only a permission for Advanced User and above. In other words, this permission can be disabled by assigning someone a…
1 vote -
Template Autofill - Pet's Name
When creating templates for text messages to clients, one of the autofill options is "pet's name," which automatically selects the first listed patient or "pets' names," which lists every pet. However, since most clients have more than one pet, it would be nice to be able to message from a selected pet (instead of just the client) so that it could autofill their specific name.
2 votes -
Ability to transfer an incoming fax from a regular line to the fax line.
It would be very convenient if we were able to program our fax line phone number into an available phone extension so that when a fax tries to come to a regular phone line, we can transfer to the fax line.
1 vote
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