Desktop App
929 results found
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Missed text auto reply
We would really love an option for "auto reply to text messages" Example: Closed for holiday weekend. If a patient texts us, it would be nice if an automatic reply could be set that informs patient we got msg, but are closed until (date) and we will respond when we get back into the office.
137 votes -
Texting Multiple Numbers
When texting clients, we need to be able to chose or message multiple numbers from their account to reach all members of the family.
124 votesThis is being worked on right now! It's part of a large project and will go live mid to late summer.
Best,
Matt Schultz
Weave Product Management
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Online patient forms
I am looking for online patient forms to integrate with dexis and go into the document center and to also be able to fill out these forms in the office on a tablet.
98 votes -
Auto-text for Pre-med
It would be great if you could find a way that your system would recognize patients that required a pre-med and then would send and auto text to them.
85 votes -
Search options for recent calls
Can you add a calendar or an option to enter the date we are looking for calls missed, received or placed. Also if you could place the time stamp on those dates as well.
83 votes -
Automated phone call reminders
It would be nice for patients to have the option for an automated phone call appointment reminder.
70 votes -
Email Template Adjustments
We would like to be able to adjust the email template for our reminders.
68 votes -
Unsubscribed Emails
There needs to be a way to see the list of unsubscribed individuals, so that we can remove their e-mails from our system. It doesn't make sense for it to tell me how many unsubscribed if I have no way of removing them.
61 votes -
Recurring Payment Plan
PAYMENTS - We would like to see a Recurring Payment Plan that automatically charges a set card an amount agreed upon with patient, and a printable contract for the patient to sign. Electronic Lockbox (our current Merchant) does this and the patients love it.
53 votes -
Fax Confirmation Page
Hello,
I would like to request a fax confirmation page that we can view the date, time and status of the fax. A screenshot of the first page of the fax on this confirmation page would be helpful as well.
As a medical provider we are constantly sending faxes to insurance companies. If they happen to not receive it when have to send proof to them that it was sent timely in order to get the authorization & our claims paid. This is very essential for our line of business. Thank you.52 votes -
Payment Notification
There should be a way to receive a notification when a patient completes a payment online in response to a weave text for payment. We sent text requests for payment occasionally, but we never know whether or not the patient has followed the link and paid unless we go to the weave admin portal and check. Some sort of notification or indication via email or directly in weave would be helpful in making sure that the patient's payment is promptly credited to their account.
49 votes -
Customize patient preferences
We like to adhere to our patients needs. Can we improve the system to have an option to specifically send one patient 3 appointment reminders and another patient 1 appointment reminder? Some patients feel like there are to many reminders they receive.
48 votes -
Resize Weave desktop app
Is there anyway to expand the weave desktop app? My staff and I, especially the front office users, would love and appreciate being able to make the app fit to the screen size of our monitors.
42 votesThis is planned and we have been working on some updated designs. We will be reaching out soon to get feedback on where we are headed.
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Recognition of mobile numbers in any category
I've been manually transferring all numbers to the mobile section because when creating a new patient file it defaults to the home number space. If Weave could recognize a mobile in any space that would make this transition much much more smooth! -Thanks Sam
41 votes -
Allow us images to be sent through team chat
Allow images to be sent through team chat
38 votesI'm working on some discovery with the users that voted for this feature request!
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Voicemail Override Schedule
It's too easy to forget to deactivate voicemail override and accidentally miss calls when the office is open. This just happened to us after Thanksgiving. Voicemail override is intended to allow us to "close" the office for unexpected events and holidays. Therefore we should be able to set a time to deactivate this feature at a date and time in the future.
33 votes -
Automated Texts/Emails to Patients that No-Show
In a busy (or short-staffed) practice, it is difficult to stay on top of patients that no-show their appointments and it would be nice to have a way to set up an automated text/email to any patients that no-show requesting that they contact the office to reschedule. This seems fairly straight-forward to set up within the auto-reminders feature. Thank you! - Dr. Bates
32 votes -
Only send reviews after certain exam types
It would be very helpful if the auto review prompts could be set to only go out after certain exam types. We have turned Reviews off and are considering discontinuing it because it doesn't work for patients coming in for weekly therapy appointment or contact lens follow ups to be getting review requests after these appointments. Patients are getting annoyed when they get these review request texts every week after their appointments.
32 votes -
SIGNATURE ON TEXT MESSAGE
SIGNATURE ON TEXT MESSAGES, PLSSSSSSSS
30 votes -
28 votes
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