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  1. Recognition of mobile numbers in any category

    I've been manually transferring all numbers to the mobile section because when creating a new patient file it defaults to the home number space. If Weave could recognize a mobile in any space that would make this transition much much more smooth! -Thanks Sam

    33 votes

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    Added to Backlog  ·  1 comment  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →
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  2. Voicemail Transcription

    Please add voicemail transcription, due to our high volume of voicemails it is a. huge time saver and a musthave for us.

    32 votes

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    14 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →
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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  3. Block Number SMS

    We have been receiving a spam text from an odd number every day at the same time for awhile, and we would like to suggest giving us the ability to block a number. Or if it would be possible for your system to filter out spam, that would be wonderful

    30 votes

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    Started  ·  14 comments  ·  Chat  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Allow us images to be sent through team chat

    Allow images to be sent through team chat

    30 votes

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    16 comments  ·  Chat  ·  Flag idea as inappropriate…  ·  Admin →
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  5. Resize Weave desktop app

    Is there anyway to expand the weave desktop app? My staff and I, especially the front office users, would love and appreciate being able to make the app fit to the screen size of our monitors.

    29 votes

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    9 comments  ·  Desktop Client  ·  Flag idea as inappropriate…  ·  Admin →
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    This is planned and we have been working on some updated designs. We will be reaching out soon to get feedback on where we are headed.

  6. Fully Functional caller ID

    Need fully functional caller ID !!!! It is necessary to know who is calling -not just active data base.

    28 votes

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    11 comments  ·  Flag idea as inappropriate…  ·  Admin →
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  7. Enable Manual Texting for Home Number

    We like to put patient's cell phone numbers in the Home Phone field when they don't want to receive automated texts. We have always had the ability to send a "manual text" by typing in the phone number in Weave, however. Now that you changed it to give a "this is not a mobile phone " message, we are UNABLE to send any manual texts unless the phone number is in the home phone slot. A simple fix would be to have the message pop up, for a warning, but not actually disable you from sending. Please fix.

    24 votes

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    Planned  ·  9 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
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  8. Voicemail Override Schedule

    It's too easy to forget to deactivate voicemail override and accidentally miss calls when the office is open. This just happened to us after Thanksgiving. Voicemail override is intended to allow us to "close" the office for unexpected events and holidays. Therefore we should be able to set a time to deactivate this feature at a date and time in the future.

    24 votes

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    Under Review  ·  6 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 23 votes

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    Added to Backlog  ·  15 comments  ·  Flag idea as inappropriate…  ·  Admin →
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  10. Only send reviews after certain exam types

    It would be very helpful if the auto review prompts could be set to only go out after certain exam types. We have turned Reviews off and are considering discontinuing it because it doesn't work for patients coming in for weekly therapy appointment or contact lens follow ups to be getting review requests after these appointments. Patients are getting annoyed when they get these review request texts every week after their appointments.

    22 votes

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    Planned  ·  4 comments  ·  Reviews  ·  Flag idea as inappropriate…  ·  Admin →
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  11. SIGNATURE ON TEXT MESSAGE

    SIGNATURE ON TEXT MESSAGES, PLSSSSSSSS

    21 votes

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    8 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
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  12. Choosing between 2 numbers in one account

    Recognizing 2 different numbers on an account so we can choose which one to text instead of just the primary number

    19 votes

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    7 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
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  13. Patient Communication Preferences

    As a long time, former Solution Reach client, the number 1 request we want is the ability to see our patients' communication preferences for text and email. We need to be able to disable either or since patients have already communicated to us their preference. This would be SUPER helpful.

    Also, allowing us to customize our Auto Reminder email content on our own (without having to call support) with the ability to send test emails to ourselves would be help.

    19 votes

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    Planned  ·  10 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
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  14. Phone directory

    It would be great to have sub categories on the phone directory. For example, "Labs," "Insurance," "Doctors," "Staff," etc.

    18 votes

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    12 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
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  15. review link via email

    Would it be possible to send a review link to patients via email?

    18 votes

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    Request Received  ·  9 comments  ·  Reviews  ·  Flag idea as inappropriate…  ·  Admin →
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  16. Send Missed Call Text to Abandoned Calls

    Would really like the "missed call text" to go out to ABANDONED calls even more than the "missed ones." if they made a selection so the appt was "missed" then they almost certainly left us a message. It is the Abandoned calls that we are more concerned about!

    17 votes

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    3 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
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  17. Patient Payment Widget

    Can Weave create a Payment Widget so we can put in our website and have patients make payment thru that widget?

    15 votes

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    6 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
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  18. Transfer call from mobile app to main phone

    Transfer calls answered on mobile app back to Yealink phones in main office

    15 votes

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    8 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →
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  19. Block Fax Numbers

    Fax: Block fax numbers

    15 votes

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  20. download call recordings

    download call recordings

    15 votes

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    Added to Backlog  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
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