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  1. Recognition of mobile numbers in any category

    I've been manually transferring all numbers to the mobile section because when creating a new patient file it defaults to the home number space. If Weave could recognize a mobile in any space that would make this transition much much more smooth! -Thanks Sam

    30 votes

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    Added to Backlog  ·  1 comment  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Payment Notification

    There should be a way to receive a notification when a patient completes a payment online in response to a weave text for payment. We sent text requests for payment occasionally, but we never know whether or not the patient has followed the link and paid unless we go to the weave admin portal and check. Some sort of notification or indication via email or directly in weave would be helpful in making sure that the patient's payment is promptly credited to their account.

    29 votes

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    16 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Export Text Conversations

    A way to export a whole text conversation would be great! For our business, sometimes we need to provide these to the court, and having a simple way to compile and save a conversation would save SO much time and energy.

    26 votes

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    13 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Fully Functional caller ID

    Need fully functional caller ID !!!! It is necessary to know who is calling -not just active data base.

    26 votes

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    11 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Voicemail Transcription

    Please add voicemail transcription, due to our high volume of voicemails it is a. huge time saver and a musthave for us.

    25 votes

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    11 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  6. Resize Weave desktop app

    Is there anyway to expand the weave desktop app? My staff and I, especially the front office users, would love and appreciate being able to make the app fit to the screen size of our monitors.

    25 votes

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    9 comments  ·  Desktop Client  ·  Flag idea as inappropriate…  ·  Admin →

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    This is planned and we have been working on some updated designs. We will be reaching out soon to get feedback on where we are headed.

  7. Block Number SMS

    We have been receiving a spam text from an odd number every day at the same time for awhile, and we would like to suggest giving us the ability to block a number. Or if it would be possible for your system to filter out spam, that would be wonderful

    23 votes

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    Started  ·  10 comments  ·  Chat  ·  Flag idea as inappropriate…  ·  Admin →

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  8. 23 votes

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    Added to Backlog  ·  15 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Allow us images to be sent through team chat

    Allow images to be sent through team chat

    22 votes

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  10. Only send reviews after certain exam types

    It would be very helpful if the auto review prompts could be set to only go out after certain exam types. We have turned Reviews off and are considering discontinuing it because it doesn't work for patients coming in for weekly therapy appointment or contact lens follow ups to be getting review requests after these appointments. Patients are getting annoyed when they get these review request texts every week after their appointments.

    22 votes

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    Planned  ·  3 comments  ·  Reviews  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Voicemail Override Schedule

    It's too easy to forget to deactivate voicemail override and accidentally miss calls when the office is open. This just happened to us after Thanksgiving. Voicemail override is intended to allow us to "close" the office for unexpected events and holidays. Therefore we should be able to set a time to deactivate this feature at a date and time in the future.

    19 votes

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    Under Review  ·  5 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Enable Manual Texting for Home Number

    We like to put patient's cell phone numbers in the Home Phone field when they don't want to receive automated texts. We have always had the ability to send a "manual text" by typing in the phone number in Weave, however. Now that you changed it to give a "this is not a mobile phone " message, we are UNABLE to send any manual texts unless the phone number is in the home phone slot. A simple fix would be to have the message pop up, for a warning, but not actually disable you from sending. Please fix.

    18 votes

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    Planned  ·  8 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Phone directory

    It would be great to have sub categories on the phone directory. For example, "Labs," "Insurance," "Doctors," "Staff," etc.

    18 votes

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    12 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  14. SIGNATURE ON TEXT MESSAGE

    SIGNATURE ON TEXT MESSAGES, PLSSSSSSSS

    18 votes

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    8 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  15. review link via email

    Would it be possible to send a review link to patients via email?

    18 votes

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    Request Received  ·  9 comments  ·  Reviews  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Transfer call from mobile app to main phone

    Transfer calls answered on mobile app back to Yealink phones in main office

    15 votes

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    8 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

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  17. download call recordings

    download call recordings

    14 votes

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    Added to Backlog  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  18. See reviews sent/reviews done

    A way to know who we have sent reviews too and then to know if a patient has left us a review. Makes it hard to verify who we have sent reviews too already.

    13 votes

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    3 comments  ·  Analytics  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  19. Patient Payment Widget

    Can Weave create a Payment Widget so we can put in our website and have patients make payment thru that widget?

    13 votes

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    6 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Block Fax Numbers

    Fax: Block fax numbers

    13 votes

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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →

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