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  1. Automated Texts/Emails to Patients that No-Show

    In a busy (or short-staffed) practice, it is difficult to stay on top of patients that no-show their appointments and it would be nice to have a way to set up an automated text/email to any patients that no-show requesting that they contact the office to reschedule. This seems fairly straight-forward to set up within the auto-reminders feature. Thank you! - Dr. Bates

    12 votes

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    3 comments  ·  Schedule  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Choosing between 2 numbers in one account

    Recognizing 2 different numbers on an account so we can choose which one to text instead of just the primary number

    12 votes

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    7 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Patient Communication Preferences

    As a long time, former Solution Reach client, the number 1 request we want is the ability to see our patients' communication preferences for text and email. We need to be able to disable either or since patients have already communicated to us their preference. This would be SUPER helpful.

    Also, allowing us to customize our Auto Reminder email content on our own (without having to call support) with the ability to send test emails to ourselves would be help.

    12 votes

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    Planned  ·  7 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Yelp Reviews needed

    Please incorporate Yelp reviews in the review section.

    12 votes

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    Request Received  ·  6 comments  ·  Reviews  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Send Missed Call Text to Abandoned Calls

    Would really like the "missed call text" to go out to ABANDONED calls even more than the "missed ones." if they made a selection so the appt was "missed" then they almost certainly left us a message. It is the Abandoned calls that we are more concerned about!

    12 votes

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    0 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Show Phone Number on Texting

    I would like received messages to show the phone number from which it was sent to know what number to call or who is receiving the messages I send or when I need to call.

    12 votes

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    Planned  ·  6 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Recent update notes

    I like a lot of things about the newest update. However, I wish that I could reposition the notification bubble. After using the software for so many years, I liked that it was located in the same spot and I'm frustrated by the move that seems to make no sense.
    Also, previous versions allowed you to group notifications in to a summary and I haven't figured out how to make that happen with this update. It is kind of annoying to have to dismiss all notifications individually.

    11 votes

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    6 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  8. E-mail patient history

    Please consider maintaining history of all e-mails sent to each patient, just like there is a history of all text messages sent to/from each patient.

    10 votes

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  9. Sending a Fax

    Good afternoon! I would like to suggest a fix for a reoccurring problem; incoming telephone call interrupting the preparation of a new fax, i.e., if the telephone is answered while preparing a new fax, all of the information that has been typed into the fax will be lost and you have to start all over. Your consideration to this is very much appreciated!

    9 votes

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    Added to Backlog  ·  1 comment  ·  Fax  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Missed Call Txt

    With the missed call txt, we have come to see a slight issue. Its great to have when receptionist are helping others on the phone and we miss a call, the txt message to the client is great. But we have a tree line system so when we are open clients leave voicemails for our doctors as an option. When they leave the voicemail, they still receive the missed call txt and to call back or txt in which can be confusing. The txt message should only go to true missed calls, not for doctor or technician med refill voicemails.

    9 votes

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    7 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

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  11. print to fax/ word document to fax

    We would like to see changes to the fax feature. Please add a contact list so we can quickly pull up the common fax numbers we use. Also, it would be helpful to use a print to weave fax feature so that we can finish a document and then it will pull up in weave fax to send. Or at least be able to send word documents instead of having to convert them to PDF.

    9 votes

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    Under Review  ·  4 comments  ·  Fax  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Text to Pay - Auto Reminders

    wants an auto reminder for the text to pay feature

    9 votes

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    4 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Choose number to text from patient portal

    Allow you to choose which number you would like to send a text message - for example: divorced father financally responsible # chosen vs mom's number. Better than typing # in message system as it doesn't save under patient name.

    9 votes

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    Merged  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Auto-populated Text While Submitting Forms

    Good afternoon, after speaking with Weave customer support, our office realized that there is no easy way to create a new auto-populated text or e-mail message when creating a new form. For example, a photograph release form auto-populates a "Hi, NAME. We look forward to your upcoming visit", instead of something like "Hello, thank you for agreeing to use the photos on file." If there was a way to edit the text sent from the Weave desktop app through the create a form or create a packet settings, it would be extremely helpful. Thank you very much for looking into…

    8 votes

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    5 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  15. Ability to add new patient from both message phone number or caller phone number.

    Ability to add contact number to patient list when a new phone number contacts us (from message or call list).

    8 votes

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    5 comments  ·  Contacts / Patients  ·  Flag idea as inappropriate…  ·  Admin →

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    We have heard your feedback and are taking it seriously with this idea! We'll let you know if there is more information/updates in the future, but if you have questions in the meantime feel free to reach out to me at drew.hemsley@getweave.com.


    If you'd like to schedule some time with me to talk through this feature idea, please use this link for a 30 minute call. I would sincerely appreciate your time!


    Best,


    Drew Hemsley | Product Manager @ Weave

  16. Online Scheduling Demographic Additions

    Having online appointment requests enter date of birth, address, and insurance when scheduling

    8 votes

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    Added to Backlog  ·  3 comments  ·  Schedule  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Video text

    We would love to have the ability to send a short video text through weave like we can pictures.

    8 votes

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    4 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  18. LIVE CHAT via office website

    I am signing up for the BETA trial. I think it is great that widgets will be available on office website for patients to access for New patient contact. I would REALLLLY would like to see Weave advance into providing LIVE chat directly from websites for new patients.

    8 votes

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    Under Review  ·  2 comments  ·  Chat  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Delete option for incoming faxes

    Please make an option to delete a fax instead of only allowing archiving. 95% of our incoming faxes are junk and we do not want to keep them in an archive!

    8 votes

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    1 comment  ·  Fax  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Show all family members when patients call

    Hello. We would like to have the option of having all family members pop up on the screen when one family member calls so that we can see if any of the family members are due for appointments. Thank you

    8 votes

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