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1141 results found
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Exempting Certain Phone Lines from Recording
Our HR department and other Senior Leaders have non-patient confidential calls that should not be recorded. We need to designate certain lines as not recorded, while leaving others as recorded. Currently, it's an all or nothing feature.
1 vote -
Message Queue Filter
Filter to stay in place after setting in Message Queue
1 vote -
missed called notification
I called weave today to see if there was a way to get a notification for missed calls like we do in top right hand corner of screen for text messages. I was informed weave does not have that option yet. So I am suggesting if that could be made a option in the short future . Thank you
1 vote -
Ability to make notes on payments
We really need the option to make notes on payments, something just viewable by office staff and not the patient. Or, we need a way to be able to label payments (fee, balance, deductible payment, other - with the option to type a custom label).
1 vote -
Provide access to client email preferences - similar to Text Communication Preferences
We would like to be able to see/edit email communication preferences the same way we can for text communication preferences. We would prefer that the email has more options than just an all or nothing opt out.
As an example, we have some clients that have horses stabled in a large facility where the manager handles their veterinary appointments. The owners have no need of recall or appointment reminders, but we still want them to get marketing emails. We would also need to be able to re-enable those clients should they choose to move their horses elsewhere. Thank you!
1 vote -
Insurance Report - Request/Include Different/Additional Data
It would be helpful to see data like, "missing tooth clause" and when crowns are paid on prep or "seat date" requested/included in the Weave Insurance Verification report.
1853676
1 vote -
Nextdoor Reviews Needed
Please incorporate Nextdoor reviews in the review section.
1 vote -
Automated texts sent to the patient who actually has an appointment if same number as another
When two patient files in DSN have the same phone number (i.e. a daughter who once scheduled for an elderly father years ago), the automated text "randomly" picks which patient file to send the message to, even if the patient it picks doesn't have an upcoming appointment and hasn't been in for years. This is very inconvenient because the message thread shows that we texted the father, when the daughter is the one who has an appointment. Since it's the daughter's number, she responds appropriately, but the message thread shows the father's name which is confusing and causes much more…
1 vote -
Stop requiring the schedule request to be linked to a patient
This has never happened up until today. Please go back to the old way of not needing to be linked to a patient in order to send a message to a patient confirming their appointment request. We get a lot of new patients this way and we do not add them into our system until after they are seen in the office. I have never had to add them until today.
1 vote -
Payment Reminders - Sending reminders for more than 1 invoice
Since we are able to send more than one invoice to a patient, we need to be able to send reminders for all of those invoices. For example, I have patients who have a copay and a balance. They have to pay the copay, but the amount toward their balance can be whatever they are able, so we allow partial payments. I send an invoices for each separately to the patient, but when I go to send a reminder, I am only able to send a reminder for the most recent invoice. I need to be able to send the…
1 vote -
QuickFill List Needs Backup
The Quick Fill list cannot be retrieved if there is an internet outage or PMS/software update. It's too easy to lose and impossible to retrieve.
Quick Fill list needs to have a backup on Weave, not just local storage so that when it's lost, it can be retrieved/rebuilt.
1 vote -
Terminals that print receipts and take signatures.
It is very important that offices have terminals that can print physical receipts and take signatures. They are paying for expensive transactions and would rather retain their privacy than share email addresses for a digital receipt that feels ephemeral.
1 vote -
Transfer a call to a given extension but with the option to send it directly to the ext's voicemail without first ringing the phone
The person's transferring the call would have the option of sending to the extension phone to be answered now or directly to the extension voicemail for a callback.
1 vote -
User (employee) login history and reporting - Security Monitoring
There is no way to monitor for unauthorized access to Weave. Would be very useful to see login and password change history for users.
It would be even more useful to schedule these reports to be emailed periodically and even more useful to set up rules in order to detect unexpected activity. For example, if Weave is accessed in the off-hours or from IP address not previously used.
1 vote -
MFA (multi-factor authentication) for desktop, mobile or portal login
I suggested this feature a few years ago but it seems that it hasn't been picked up. Weave provides access to medical records and works in a highly sensitive HIPAA environment. Multi-factor authentication support is a must to prevent attacks against employees.
Should a user account be compromised resulting in health data exfiltration, the responsibility will fall on Weave if it fails to provide minimum reasonable protection against ATO (account takeover) attacks.
1 vote -
SMS messages getting lost in the mix
Currently, we send LOTS of text messages and sms auto reminders. As our practice has grown into Weave we find that one staff member will send a message on top of another message send by another staff member (or auto reminder)...and one of them is lost in the mix.
Example 1:
12pm: an appointment reminder is sent to a patient. The patient is busy and not attentive to their phone. (you can substitute this for any message initiated by someone in the practice)12:30pm a text is sent to the patient to check and see if the new insulin dose…
1 vote -
Bulk text to pay requests
It would be great if we could send requests to customers in Bulk.
Or let them know their current balance with the office and give them a general portal to pay that.
1 vote -
Scheduling online currently does not work for iphones
I do not like the new version of the online booking site. It is very hard to see on a phone and that is how a majority of the patients are booking. When I try to make a new appointment on my iphone i get an error when I click anywhere on the calendar. We have tested this with multiple iphones. We are losing patients everyday due to this. We would like to switch back to the old booking site as we were having no issues and prefer it overall. There should be an option to switch back to the…
1 vote -
Ability to search patients in the Collections list
We need to have the ability to search patients in the Collections list via the desktop app. Only having the ability to scroll through hundreds upon hundreds of patients to look for the ones you are trying to send texts to for payment is quite cumbersome.
1 vote -
Online Live Scheduling
Sync with EHR to show only available appointment slots and allow patients to book their appointments without staff review.
1 vote
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