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  1. Intercom

    We would like to be able to use the intercom to ring to multiple phones (3) so that whoever is available can pick up in our optical department. Our previous phone system was able to do this, and we are finding it difficult not to have this option. (We do not want to page.)

    1 vote

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  2. Payment User IDs

    When making a transaction, the employee User ID needs to be visible so I know which member of staff completed each transaction.

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  3. Multiple Payment Notification Emails

    A helpful feature would include an additional space to add an email address for notification upon completion of payment.

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  4. General Feedback

    App Notifications:
    1. App notifications should be integrated with other computer apps - so that they all come up in our notification panel (drop down instead of falling behind other app notifications)
    2. When you click on a notification, it should open the app
    3. When you click "ignore" on a notification, it should NOT open the app
    4. You should be able to customize the snooze time on "follow up list" notiications
    5. You should be able to "close" a notification without ignoring it
    6. Notifications should be consistent - not sporadic
    7. You should be able to turn…

    1 vote

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  5. Message tag notifications

    Hello, it would be helpful for our staff if we received a notification when someone tagged us in a message. I assumed that's what the program did, since we can select which people are relevant to each tag, but it does not. Thanks.

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  6. Housekeeping

    Couple things: 1) The weave phones need to have their own hard internal storage, not affected by software updates; OR the ability to back up our contacts to a secure drive. And I don't mean by emailing you all of my contacts - which was the only option I was given. That is not only a HIPAA risk, it does not allow the option to then restore the contacts and settings. Weave did an update and all of my contacts (there were a lot) on the phone were erased. I was told that the phones are not directly linked to…

    1 vote

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  7. Filtering patients by using User Codes

    We would like the capability to send a message out to remind our patient's that have to take an antibiotic before their dental appointments a reminder. In order to do so we need the capability to filter out these patients. These patients are in softdent with a user code of "P". We would like the capability to filter these patients our by using user codes in softdent. Thanks!

    1 vote

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  8. Caller ID Web Lookup as Source

    Allow for s Web lookup source for Caller ID for Hosted CRM / EMR / PIMS Platforms.

    Similar functionality can be found in FreePBX, Trixbox, Anveo, PIAF, Vonage, FusionPBX/FreeSwitch, RingCentral, 3CX, Intermedia Unite, etc.

    Would be a very helpful sales tool to say Weave can do the exact same as these competitors do. (Plus Mnay of Hosted PIMS record the lookup as a Client Call so it can be recorded in Client record - Additional layer of Integration.)

    1 vote

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  9. Follow up text not able to be dealt with on app phone only desktop

    On the phone app when there is a follow up it cannot be viewed or sent. It seems to only be able to be sent on the desktop app. Even though I get a follow up pop up on my phone...

    Thank you!

    1 vote

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  10. automated reschedule links

    Would it be possible to make automated reschedule links that are sent when people don't reply yes to confirm their appointment.

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  11. Linking profile with Open Dental

    It would be very helpful to have the option of linking our patient profile from Weave to our patient profile of Open Dental. This was a feature that was on the app about 4 years ago (according to one of our hygienists) that used with Weave and Dentrix. Please consider this feature as an option. Thank you

    1 vote

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  12. desktop app

    would love it there was a direct link from Dentrix to click on to make a call to patients.

    Also would love if there was a link on weave desktop app when you click in to a patient on the phone call alert that you could click on a go to that family's family file or ledger connection.

    1 vote

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  13. Weave reminders

    We send out reminders 7 days a week. We would like to set up the reminders to go out for Saturday and Sunday at 1 pm instead 8 am like we do for M-F
    Thanks

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  14. After Hours VM Access from App

    I need to have access to our after hours voicemail box from the app as the link we receive from the text message sends you to safari and you cannot save your credentials so you are required to fully log in each time which is not great for emergency purposes

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  15. recalls

    We need to limit access to the toggles for recalls to approved personnel, and admin should get a notification if there are any changes made to recall schedules.

    1 vote

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  16. patient list

    It would be very helpful if we were able to retrieve a list of recent patients with contact info (name, email, phone, date of last visit).

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  17. problem

    We are still waiting for the connection between Advanced MD and Weave. We still are not having patients text for appointments is this being worked on. Thank you Sheila

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  18. Delete Employee Chats not created by you

    It would super helpful as an ADMIN to be able to delete chats that you did not create and a way that you can remove rights to create new chats for employees. We have some employees chatting negative things about other employees and as Office Manager no way to stop it. Thanks!

    1 vote

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  19. integrate with Idexx neo

    I would like for Weave to integrate with Idexx Neo. Our office uses Idexx Neo and we are not able to use a lot of Weave's offered features since they do not work together.

    1 vote

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  20. Add Cancel/Do Not Send to Message Queue in Admin Portal

    It would be incredibly helpful if the developers could add a feature within the Admin Portal > Message Queue where users could highlight specific queued messages and choose to cancel/not send them instead of just turning off the general same-day appointment reminders. Because of the specific time needed for certain appts. outside the standard time set for procedures, we had left some appointments on our calendar to preserve the apt. setup needed until we could get them rescheduled. However, before we got in this morning, Weave started sending out automated messages which confused the patients we had reached out to…

    1 vote

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