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  1. Attaching images/files to body Newsletter

    Hi,

    We would like the possibility to add a file upload function to newsletters. We created a pdf/image newsletter and we can't use it on your platform. Your newsletter right now offers very limited customization and that's why we wanted to create our own design. We hope this can be implemented.

    1 vote

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  2. custom missed call text per line

    Hi there,

    It would be great if we were able to differentiate which missed call text was sent out based on who they left a voicemail for. For example, I would love to have a different message if they left a message on my personal VM than the one that's sent out for the general VM.

    Thanks!

    1 vote

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  3. forms format

    It would be nice if the forms printed as they are in the preview format

    1 vote

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  4. toggling between locations

    Managing multiple locations via the desktop app is not an efficient process. It would be a great feature to be able to see all locations from one main dashboard. Then we could quickly see which locations have texts, calls, or voicemails that need to be followed up on. Toggling between locations can lead to a delay in response to a patient request or missing a patient interaction.

    1 vote

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  5. Product ideas

    Hi there. I wanted to leave feedback for some updates that I think would benefit your product!

    1. Have the ability to read voicemails in the app rather than having to play them out loud

    2. Making it so that the client name and account number show up on the phone's screen as well as in the app when a client calls in

    3. Integrate Weave payments with Cornerstone for a one step payment process

    Thank you!

    1 vote

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  6. Weave App Visible For Multiple Locations at One Time

    Hello,

    Vision Specialists has 5 locations. Our phone system is currently set up to have calls for all 5 locations come one one central location which we refer to as the Communication Center. We are in the process of having the Communication Center be the primary department that addresses all inbound texts for all 5 locations. Currently the specific location addresses many of the inbound texts. But as we grow, we are wanting to centralize it.

    We have given access to Communication Center staff for all 5 locations, so they are able to toggle to each different location at any…

    1 vote

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  7. GET NEW HOLD MUSIC

    Your hold music is horrrrrrrrible!!! I have been on hold for over 15 mins now and had it on speaker- 2 patients and 3 employees have asked what that awful music is. Violins!!??? seriously??

    1 vote

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  8. *Provider Name* as an automated field in reminders

    Please add an "Auto fill" template to the auto reminders that fills in the provider name.

    We would like our reminders to read:
    "Hello Client name, As a reminder your appointment with Provider name is on ....."

    the only way to achieve this right now is to make a unique reminder profile for each provider, at each of the reminder intervals we use (4 per provider currently).

    1 vote

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  9. automatic notification dismiss

    It would be helpful for the notifications to automatically dismiss when someone in our office replies to the notification.

    1 vote

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  10. CVC requirements

    Good morning, I have a question. Since we have logged onto Weave, we have had to use a CVC to enter in manual payments. Our statements get sent out by a clearing house & they do NOT have the feature to put CVC on our statements, so we have to call 3/4 of our patients who send in a cc payment just to get this code. It is a real inconvenience for us & some of our patients. The ones we can not reach well their payment sits here until we can get a hold of them. This feature has…

    1 vote

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  11. customizable request for review settings

    Can we limit the prompt for review request to one resource on the schedule so that it doesn't send it to patients who are just on the schedule to pick up glasses or contacts? Or make it ignore one resource would be more accurate. I was told it is set to only send 1 request in 60 days. Could we have both of these made customizable?

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  12. Appointment Length Reminder Option

    I would like there to be an option for automated appointment confirmation texts to include the length of the appointment, not just the start time. Many patients forget that part.

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  13. Team Member Permissions

    I need to be able to edit permissions for team members. Someone (or somehow) the auto reminders for my Tacoma office keep getting turned off and therefore our patients are not getting reminder text messages. I need only the admins to have the permission to turn these on or off.

    1 vote

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  14. Multiple Auto reminders

    I would love to be able to set up more than one type of eye wear auto reminder and link it to a separate status.
    Example: Right now when we go into CPM under the Frames section If we change the status of the job to "complete" Weave sends a text to the patient letting them know their glasses are ready for pickup.

    I am wanting to be able to set up another auto text that will prompt the patients to call in to set up a lens edging appointment with my lab tech. So when we change the status…

    1 vote

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  15. Notification when system is not synced

    Please incorporate a notification when there is something wrong with the sync application or when the system is no longer connected to Dentrix.

    1 vote

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  16. more .csv file options

    For the .csv upload file. it would be extremely helpful also have the option to include a company name associate with the person, as well as a notes field. We are a vendor that serves medical facilities and we need to know which company that person belongs.

    1 vote

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  17. Need to itemize rights instead of just roles

    Need the ability to give a user ability to listen to recorded calls without having to make them an admin.

    1 vote

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  18. Appointment Request

    We just signed up for the appointment request widget for our website. However, if a person sends an appointment request, we are not notified on our mobile weave app. This defeats the purpose if we are away from the office for a speedy reply. We were told because we use Chirotouch software, Weave is not integrated with the software and we have to use a CSV file. Thus, the mobile app does not have the 'Request' feature. How can this be rectified? Can we get the appointment request through the 'Text' feature? Is there a resolution?

    1 vote

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  19. see missed call by call group

    for a practice with more then one dept (call group) if can add a option my missed calls to see what dept. missed the call for the right dept to return the call
    and for management can keep track

    1 vote

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  20. Incorrect payment fix

    If a payment was collected on the wrong patient by mistake, there is no way to correct this.

    1 vote

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