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  1. Chat Notifications on mobile device

    Need the option to turn off office chat notifications on mobile app. When we are using the office chat in the office our cells phones are receiving notifications.

    1 vote

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  2. update recall date in compulink

    We would love to have weave update compulink recall date.

    1 vote

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  3. random family name pops up when a patient calls

    1) Phone Team - Product Owner: If family members share the same mobile number within officemate, the weave phone will randomly select a first name (not the head of household/parent) and it looks like a 4 year old is calling the office.

    Below was my on boarders response:
    I asked our team about it and looked through all the examples. Since the families share a common number, usually it's the mobile and/or home, the call pop-up will choose from one of the names at random and popup. Right now, there isn't a way to tell it to just select the…

    1 vote

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  4. Glasses Notification

    In Revolution EHR, when a patient purchases multiple pairs of glasses, we will mark "received" on each pair as they come in and Solution Reach does NOT notify the patient that the glasses have arrived until we mark them Verified. We do that to keep track of where the jobs are in process, and we update the status and all their eyewear purchases once they all come in to verified, then they receive notification their glasses are ready. This helps keep patients from making multiple trips to the office. We would love the notification when glasses arrive only go out…

    1 vote

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  5. User reports

    I love reports! I'd love one that summarizes a user's hold time, active call time, number of calls answered etc....

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  6. Limit # of inbound calls

    The phones just keep ringing! Even if all our reception staff is busy and we've maxed out our holds. It would be great if it would recognize when x amount of holds are full and just cut the client off at the pass with a message telling them we're busy and please call back or text before it rings and rings in the office when no one can get to them!

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  7. Revolution Integration

    Is there any ETA or plan to bring the "save the date" reminders to Revolution? Also, is there any update on when to expect "messaging 2.0"?

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  8. audit log to track actions in Weave software

    You should have a detailed audit log of the actions in Revolution. I had a text message "mysteriously" get deleted and it says that I was the one who deleted it, but I know I didn't. I was trying to figure out if it was a staff member that deleted it. I highly doubt if it was another staff member having my password and was logged in as me on a different computer.

    1 vote

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  9. Call Loop

    I would love to be able to keep my calls on a continuous loop, in the order they called in, until we can answer the phone call. Similar to calling a big corporation, you do not have the option to leave a voicemail, you simply remain on the line until someone answers. Would be awesome to have music playing instead of a constant ringing sound and be able to periodically have it say something about remaining on the line calls are answered in the order received.

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  10. Ability to listen in on phone calls in real time.

    The ability to listen in on phone calls is real time for training purposes. On a separate hand set you can hear the phone call (ideally this second phone is muted.) so that the person on the first phone can be coached.

    1 vote

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  11. Break times and more control

    In our office, I act as an operator, answering all incoming calls and transferring calls to the correct departments. So when I'm on a break or lunch I have to switch it over to a break and the calls go to our front desk people. So I always have the break set to the time that I go to lunch (the doctors want calls answered during the lunch hour). However if I want to take a short morning or afternoon break I need to keep changing the break times all the time! This is very inconvenient. It would be nice…

    1 vote

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  12. Notification auto open at the bottom of the chat or at least where that message is

    I haven't found a place to change this, but when a team chat notification pops up it simply says who sent it, but not to what group, etc. If I click on it to open it, it takes me to the chat, but at some random point in previous chats. Ideally, we remember to look at what group it is, but if we don't an exit out to get to the bottom, the message now shows as unread and we have to look through all groups and the individual to find the message. It didn't seem to use to do…

    1 vote

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  13. CREDIT CARD TRANSACTIONS

    PLEASE MAKE THE "NON-SUFFICIENT" CREDIT CARD TRANSACTIONS STAND OUT FROM THE REST!!!

    If a transaction does NOT go thru for whatever reason - Please make them look different in some way - either change the color to red or have in HUGE letters that it FAILED....or .....??? Because it was the same color and "insufficient funds" was written so small, our receptionist missed it and we only caught the mishap AFTER the client left.

    ALSO, while we are discussing "cc transactions" - It would be nice if you can keep the refunds, cancellations, etc (any altering of transactions) reserved for…

    1 vote

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  14. Credit Card Posting

    I would like to be able to intergrate running payments directly into our patients ledgers, we had the software capabilities with our old merchant services TSYS and since switching to Weave we have to manually go in and post the payment to the patient ledger now.

    1 vote

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  15. Issues with lines on hold and them ringing back

    Good afternoon. We are having some issues with the way the phone system works, and I was advised to pass the information along as feedback.

    It would be very helpful if we could choose a particular hold line to pick up, even while that phone line was ringing back. If I need a particular line, but it is unavailable, I do not know which line is ringing back for me to answer. My job is very fast-paced, and this slows me down considerably at times. This leads me to my next issue.

    When a hold line is ringing back, it…

    1 vote

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  16. Intercom Shortcut Integration

    Intercom/Soft Key programming.
    Integrating the ability to have the soft keys be programmed to 8 +ext # for the intercom feature would be incredibly convenient. This would save time for the user on the intercom feature, and would allow for the auto answer feature to be enabled. This would help distinguish the intercom calls vs regular calls.

    It might seem as if I'm rambling but i would be happy to elaborate.

    1 vote

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  17. Weave Support Chat

    I am NOT a fan of the new Weave chat. I would much prefer to wait for someone in a que. I understand typing in a topic so the issue can be sorted but the automated portion is not helpful and a waste of my time as a client.

    1 vote

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  18. problems

    neither of our phone lines work, again. This is a huge detriment to doing business.It happens several times a year and I will soon have no choice but to cancel your service. Can tech support call me on my cell 585-734-4659

    1 vote

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  19. Undelivered Txt/Email

    Consider showing your summary reports undelivered texts or emails please. This will be super helpful and help save a lot of time. Our old system had it, and helped keep records up to date :) Love Weave so far
    Also creating a way to have the dashboard "pinnable" to the desk top, that way it's always in front of us when we are looking at doctors schedule.

    1 vote

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  20. Contact back up options/customize close of day

    Overall, Weave is a great system. Just have a couple of suggestions/requests:
    1-Although most do, not every patient has a mobile phone/text capability. We would like Weave to email/call those patients who are unable to receive text messages. I realize there is an email option, but it is all or nothing. We don't want to send texts AND emails to patients--we want to send texts OR emails to patients--if they have neither text or email, then an automated phone call (Yes, we have some wonderful patients with only a land line).
    2-We would like to customize the close of day…

    1 vote

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