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1149 results found

  1. Recall Types

    When I created new recall types in Crystal EHR, they showed up in the Admin Portal and I selected to integrate them. However, when I used the Desktop App to Create Reminder, the new recall actions did not show up in the "Choose Recall Types". After a frustrating couple of weeks, I finally tried to add a few patients to the recall type in the EHR and that's when the newly created recall types showed up in the Desktop App.

    It would be nice if there was a count next the title of the recall type or at the very…

    1 vote

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  2. Family appointments

    I have multiple families in our eagesoft system that sometimes have appointments on the same day but at different times. They are getting a text with all names stating their appointment start at a certain time even though two may be in the morning and the other in the afternoon. This is very confusing for the guardian and was wondering if there was a way we could have it set up to send out each individual patient with their specific time for their reminder appointment.

    1 vote

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    0 comments  ·  Text Messaging  ·  Admin →
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  3. Card Holder Name on Terminal Payments

    In the card not present payments, the card holder name shows up in the invoice history, but for some reason, with card present transactions using the terminal, the card holder name does not appear. Can this be adjusted so the card holder name shows up in the invoice history for card present transactions?

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  4. Server disconnected notification

    It would be great if customers were automatically notified when their server lost connection with Weave.

    I know some issues are intermittent so having it send around the 24 hour mark sounds like a good idea to me.

    1 vote

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    0 comments  ·  Data Sync  ·  Admin →
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  5. Payment- Email Option

    We are currently able to send text messages to patients when their account has a balance, which we find very helpful. However, we would appreciate the ability to also send the message via email. This would give us more flexibility in collecting payments. Currently, we have been copying the link from the text message and emailing it to the patient, but having a simpler option would be more convenient.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  6. Explain Grey bubble in patient profile

    The grey bubble in the patient profile does not explain why we can't message a patient. If we could perhaps get an "i" over the bubble then hover and see a message like "this patient has no number" or "Please contact support via 18885795668" that would be much more helpful.

    1 vote

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  7. Pre-populating Addresses in Payment

    If Weave is able to pull patient's names from our Eaglesoft system, I wish it would be able pre-populate the patient's addresses from our data base as well. Taking payments over the phone is a long process. Even when you type in their address, the City and Zip code do not get populated in.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  8. give filter option of bithday years to send bulk texts to.

    Ex: We would like to send back to school text to patients born between 2003-2018.

    Right now the only filter option is a minimum age

    1 vote

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    Started  ·  0 comments  ·  Advanced Filters  ·  Admin →
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  9. Chromebook

    It would be so helpful if the Weave desktop app was compatible with Chromebook!! Not being able to utilize the desktop app makes it very hard to utilize the software. It would be a tremendous help in our practice.

    1 vote

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    0 comments  ·  Desktop Client  ·  Admin →
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  10. Birthday message template should not be a Weave ad

    For reminder (e.g., birthdays) emails, those should be editable - at least to some degree. Currently, the "Email provided courtesy of Weave" is way too large - it's as large as the main text - and it strips away any sincerity by turning a birthday message into Weave spam. Everyone knows they are automated but we do not need to blast and confirm that.

    This email serves equally as an advertisement for Weave which I feel is in poor taste. It feels like Weave is using us to get their name out there, when these are our hard-earned patients, not…

    1 vote

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    0 comments  ·  Email  ·  Admin →
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  11. Appointment scheduler showing scheduler dates which are marked as Schedule Exception available on the online scheduling option.

    Appointment scheduler showing scheduler dates which are marked "Schedule Exception" meaning not available in our OfficeMate. But the Weave scheduler portal is showing those dates as available for patients to request.

    1 vote

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    1 comment  ·  Schedule  ·  Admin →
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  12. text to pay

    There recently was a change in the text to pay feature which is causing problems with the reconciling at the end of the day. Can you kindly put it back to the history reflecting the payments for the day. Until recently both the portal and the desktop app would default to showing text to pay payments on the day they were paid not the day they were sent out. Now it defaults to the latter and that is what is causing the discrepancy in payments between the admin portal and the desktop app. How you had it set up was…

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  13. Email add

    Email added to patient contact list.

    1 vote

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    0 comments  ·  Chat  ·  Admin →
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  14. Online Appointment request optional

    Have an optional button for the *Note in Custom Fields.

    1 vote

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    0 comments  ·  Schedule  ·  Admin →
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  15. Function of the Chat Now/text widget on our websites

    When patients or potential patients use the Chat Now/text widget on our website and the office is closed, texts need to be an actionable item in the app. Currently the automated response goes out and the text automatically appears read or done. When multiple texts are coming through they go unnoticed and are not responded too in a timely manner or at all. Now we must remove from our website which sets us back light years in convenience for patients.

    1 vote

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    0 comments  ·  Text Messaging  ·  Admin →
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  16. Time stamp on appointment requests

    Time stamps on the schedule requests would be great- meaning a time/date of when the request was completed so we know how long it has been.

    1 vote

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    0 comments  ·  Schedule  ·  Admin →
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  17. Payment Message Template

    Changing the name and adding additional templates to the options for templates in the Request Payment area would be helpful especially since the same messages wouldn't be appropriate for patients with insurance as patients without.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  18. Bulk Messaging Test Messages

    Within the bulk email section of the Weave Admin Portal, you can send a test message before sending it out to the entire group. Weave needs to add this function for the Bulk Text Messaging feature. Right now, if I send a test message it eats into the overall number I'm paying for to reach actual patients.

    1 vote

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    0 comments  ·  Text Messaging  ·  Admin →
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  19. Outbound number selection- NEEDS DEFAULT OPTION!

    Please discontinue the NEW feature requiring us to input "Select outbound line". We make hundreds of phone calls a day and ONLY want our outbound calls coming from the main line. Otherwise, clients do not pick up. We have a dozen employees and they will not remember to pick the "Main outbound line" with each phone call. If the feature can't be removed for our business, please make it possible to pick a DEFAULT outbound number, so we can pick our main number.

    1 vote

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    0 comments  ·  Phones  ·  Admin →
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  20. Draft Text Messages

    We recommend enhancing the functionality of the draft text messages in Weave. Currently, drafts are saved only when you exit the message or log out. Our suggestion is to ensure that drafts are saved consistently, whether you exit the Weave app and re-enter or simply log out and log back in. This improvement will prevent any loss of drafts when you completely exit the app.

    1 vote

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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