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  1. data base instead of csv files

    New to your product, on-boarding has not ported my numbers so take this feedback as i am a novice. Finding out I can't edit patient info seems very limiting. They are telling me because my field is not covered I have to work by uploading a csv file daily. Not sure I want to have to do manual updates daily. that feels like a step back not a step forward. As a solution could Weave create a simple database for any customer that you dont fully supoport so we could edit each patient instead of daily csv updates? mybe add…

    1 vote

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  2. Revert Phone answer percentages

    exclude abandoned call numbers from calls answered and calls missed percentages

    1 vote

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  3. Template with dates

    The COVID Screening form does not have a date. Did we miss something during the set up? We would prefer a date on the form. Thank you.
    Secondly - how can the additional templates be named specificallly?

    1 vote

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  4. Patient ID

    When interfacing with Compulink software, the patient ID should be the patient account number, not the patient EHR number. You cannot perform a patient search using the EHR number. It is actually very difficult to find the patient EHR number as it is only accessible in the EXAM screen.

    1 vote

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  5. Reminder Option

    Can you please do phone call reminders as well.

    1 vote

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  6. Message Log Details

    For accountability, it would be very helpful to have an administrative message log so I can see who/when marked a message as read

    1 vote

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  7. Update for delay with I.M

    Having issues with incoming team messages. In order to view recent messages need to exit and log back in to view current messages. I've tried restarting and updating app which has NOT resolved this glitch.

    1 vote

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  8. Prescription Refill Tracking

    Be able to track how many people use the prescription refill option in the phone tree.

    1 vote

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  9. Chat Notifications on mobile device

    Need the option to turn off office chat notifications on mobile app. When we are using the office chat in the office our cells phones are receiving notifications.

    1 vote

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  10. update recall date in compulink

    We would love to have weave update compulink recall date.

    1 vote

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  11. random family name pops up when a patient calls

    1) Phone Team - Product Owner: If family members share the same mobile number within officemate, the weave phone will randomly select a first name (not the head of household/parent) and it looks like a 4 year old is calling the office.

    Below was my on boarders response:
    I asked our team about it and looked through all the examples. Since the families share a common number, usually it's the mobile and/or home, the call pop-up will choose from one of the names at random and popup. Right now, there isn't a way to tell it to just select the…

    1 vote

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  12. Glasses Notification

    In Revolution EHR, when a patient purchases multiple pairs of glasses, we will mark "received" on each pair as they come in and Solution Reach does NOT notify the patient that the glasses have arrived until we mark them Verified. We do that to keep track of where the jobs are in process, and we update the status and all their eyewear purchases once they all come in to verified, then they receive notification their glasses are ready. This helps keep patients from making multiple trips to the office. We would love the notification when glasses arrive only go out…

    1 vote

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  13. Limit # of inbound calls

    The phones just keep ringing! Even if all our reception staff is busy and we've maxed out our holds. It would be great if it would recognize when x amount of holds are full and just cut the client off at the pass with a message telling them we're busy and please call back or text before it rings and rings in the office when no one can get to them!

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  14. Revolution Integration

    Is there any ETA or plan to bring the "save the date" reminders to Revolution? Also, is there any update on when to expect "messaging 2.0"?

    1 vote

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  15. audit log to track actions in Weave software

    You should have a detailed audit log of the actions in Revolution. I had a text message "mysteriously" get deleted and it says that I was the one who deleted it, but I know I didn't. I was trying to figure out if it was a staff member that deleted it. I highly doubt if it was another staff member having my password and was logged in as me on a different computer.

    1 vote

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  16. Call Loop

    I would love to be able to keep my calls on a continuous loop, in the order they called in, until we can answer the phone call. Similar to calling a big corporation, you do not have the option to leave a voicemail, you simply remain on the line until someone answers. Would be awesome to have music playing instead of a constant ringing sound and be able to periodically have it say something about remaining on the line calls are answered in the order received.

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  17. Ability to listen in on phone calls in real time.

    The ability to listen in on phone calls is real time for training purposes. On a separate hand set you can hear the phone call (ideally this second phone is muted.) so that the person on the first phone can be coached.

    1 vote

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  18. Break times and more control

    In our office, I act as an operator, answering all incoming calls and transferring calls to the correct departments. So when I'm on a break or lunch I have to switch it over to a break and the calls go to our front desk people. So I always have the break set to the time that I go to lunch (the doctors want calls answered during the lunch hour). However if I want to take a short morning or afternoon break I need to keep changing the break times all the time! This is very inconvenient. It would be nice…

    1 vote

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  19. Notification auto open at the bottom of the chat or at least where that message is

    I haven't found a place to change this, but when a team chat notification pops up it simply says who sent it, but not to what group, etc. If I click on it to open it, it takes me to the chat, but at some random point in previous chats. Ideally, we remember to look at what group it is, but if we don't an exit out to get to the bottom, the message now shows as unread and we have to look through all groups and the individual to find the message. It didn't seem to use to do…

    1 vote

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  20. CREDIT CARD TRANSACTIONS

    PLEASE MAKE THE "NON-SUFFICIENT" CREDIT CARD TRANSACTIONS STAND OUT FROM THE REST!!!

    If a transaction does NOT go thru for whatever reason - Please make them look different in some way - either change the color to red or have in HUGE letters that it FAILED....or .....??? Because it was the same color and "insufficient funds" was written so small, our receptionist missed it and we only caught the mishap AFTER the client left.

    ALSO, while we are discussing "cc transactions" - It would be nice if you can keep the refunds, cancellations, etc (any altering of transactions) reserved for…

    1 vote

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