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  1. Save fax as a draft

    An option to save a fax as a draft would be very helpful.

    6 votes

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    0 comments  ·  Fax  ·  Flag idea as inappropriate…  ·  Admin →
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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  2. Fix pop up window so we can see all the message, or resize it.

    Fix your software. The message pop ups cannot be resized and right now I cannot respond to patients because only have the chat window shows up. Your support has no idea how to resolve this and recommended we send you some feedback about it.

    6 votes

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    0 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  3. Payments

    When a patient calls to pay their bill over the phone, is there a way to add a button or link we can click to take us to Payments? It's a lot of extra clicking to go from the screen that is there when the person calls to generating the Payments screen.

    6 votes

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    0 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  4. Better management of review invite send times & frequencies

    Allow review invitations to be sent at least 24 hours after the patient's appointment. Also, we don't want them to receive the review notifications too late at night.

    6 votes

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    Planned  ·  3 comments  ·  Reviews  ·  Flag idea as inappropriate…  ·  Admin →
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  5. Update a contact record even if originally created with a .csv

    I import users from a .csv file. There is what I thought was a bug that if you go to a patient record, and attempt to update anything in the record a "Failed to update custom contact" error happens. I was informed by Frida that I am observing the expected behavior and in fact you shouldn't be able to update a contact in the software if it is imported from a .csv. But a custom contact that should be possible.

    That makes zero sense as an end user. First there is an edit contact button, and second it would make…

    6 votes

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    4 comments  ·  Contacts / Patients  ·  Flag idea as inappropriate…  ·  Admin →
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    We have heard your feedback and are taking it seriously with this idea! We'll let you know if there is more information/updates in the future, but if you have questions in the meantime feel free to reach out to me at drew.hemsley@getweave.com.  


    If you'd like to schedule some time with me to talk through this feature idea, please use this link for a 30 minute call. I would sincerely appreciate your time!  


    Best,  


    Drew Hemsley | Product Manager @ Weave

  6. View emails that have been sent to patients, like reminders and such

    Can we view all emails that have been sent to patients? Especially auto reminders?

    6 votes

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    Request Received  ·  3 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
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  7. Invoice & Payment summary Refund filter

    Implement a new filter on the Weave Portal Invoice & Payment Summary to allow filtering by Date Invoice Refunded

    6 votes

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    3 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
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  8. Auto Post for Credit Card Payments

    Good Morning,

    We are new to Weave and love most of the features. It would be really helpful and save some extra steps if the credit card payments would auto fill into the Eaglesoft account. Before moving to Weave, we used Best Card and they are really trying to get our business back, they currently have the auto fill feature for credit card payments. It would be great if you could add that feature also.

    6 votes

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    3 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
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  9. Patient Portal

    We had an office retreat this past weekend. We were brainstorming ideas that would enhance our patient experience. It was suggested we offer a patient portal. This patient portal is available to patients in a lot of medical settings. It allows the patient to login with a unique login to check their patient information: Rx, next appointment scheduled or to be scheduled, any referrals made to other doctors and their information would show up, etc.

    6 votes

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  10. Credit card batch cycle

    Settling the credit card system at midnight each day would greatly improve your credit card processing customers ability to reconcile each days payments. We understand that payments are accepted through your system 24/7 but this solution wouldn't interfere with payments being made. Anything up to 11:59:59 would be on one days settlement and everything after 12:00:00 would be on the next. Most businesses reconcile their payments on a regular basis and the current system that allows for multiple days purchases to be on the same batch leads to a larger amount of time and effort needed to match transactions for…

    6 votes

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    3 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
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  11. Uploading attachments to more than just Weave Chat

    Can we add features to upload attachments within Weave Chat, Weave Email, and the Weave Support Chat?

    This way we can send items directly to clients and/or show your tech support exactly what things look like on our screen when we have issues.

    It looks like this issue is partially planned through Weave Chat, but having the feature within all 3 of Weave Chat, Weave Mail, and Weave Support Chat would be best.

    6 votes

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    Planned  ·  1 comment  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
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  12. Dentrix ascend

    please try to add dentrix ascend to weave I have 10 offices that use it and would love to bring weave to all of them thank you!!

    6 votes

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    3 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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  13. Text Message Seen By list

    Offices would love the ability to see which users have opened a text message so they might be able to track who failed to reply to an inbound text. It could show their initials or full name. Thank you!

    5 votes

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    1 comment  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
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  14. WIV: New Integrations (for Auto-Verifications)

    Integrating insurance verification's auto-verification feature with various PMS with which we already integrate to provide WeavePlus functionality. This involves syncing the memberID of the primary insurance holder as well as the NPI and TaxID of the provider.

    5 votes

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  15. Message templates on phone app

    It would be very helpful if the message templates were available when using the app on a phone. Several of our staff use phones exclusively, and access to those templates would increase their productivity and consistency.

    5 votes

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  16. Search function for team chat

    Search function for team chat

    5 votes

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    2 comments  ·  Chat  ·  Flag idea as inappropriate…  ·  Admin →
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  17. Do not like the new update with the app timing out

    With the new update, the app logs us out after so many hours. Once that happens we have a hard time connecting to the credit card terminal. It is very frustrating when you have a patient standing in front of you and you cannot process there card. Please fix this issue, I understand that it was done for security purposes but it is very frustrating for our office to not be able to take a payment after treatment has been completed.

    5 votes

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    0 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
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  18. Earlier appointment time in reminder

    We had the option with our prior software to flag specific patients who were always tardy for appointments. These specific patients would get email/text reminders with appointment times 15 minutes earlier than the scheduled time. We do not want our entire patient base to get a 15 minute early reminder - only specific patients who need it.

    5 votes

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    Under Review  ·  2 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
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  19. Email confirmation notification

    There should be a way that we can see who confirmed via email. Maybe an email confirmation directly to our inbox instead of just having the confirmation in patterson. this will help to see who actually received the emails

    5 votes

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    1 comment  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  20. Restore original search function

    The latest update to the search function of weave is not a useful addition. Working in an office I can say that I don't need a quick link to settings, I find it cumbersome to have to click "see more" and retype the patient I was trying to search. If there is a way to turn off this feature I would like to do so.

    5 votes

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    0 comments  ·  Contacts / Patients  ·  Flag idea as inappropriate…  ·  Admin →
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