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1147 results found

  1. Editing User Roles and Blocking Access to Settings for Certain Roles

    We've had problems out our office with some team members messing with some of the settings. For example, automated reminders, which we use to send out text messages to patients a day before their appointment to remind them and to send them a link to leave us a google review after their visit. I understand you can edit what "roles" employees have. However, what you cannot do is edit what role can do/or access what. It would be amazing if for example I could edit the "Team Member" role to NOT have access to the settings; but be able to…

    7 votes

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    1 comment  ·  Settings  ·  Admin →
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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  2. Phone Tree additional tracking

    Please add more detail analytic report, for example: under phone Tree, add a tracking for what options are being pressed.

    7 votes

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    0 comments  ·  Phones  ·  Admin →
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  3. Voiding Credit card payment

    PLEASE PLEASE PLEASE - ADD a VOID option on the Weave app for credit cards. If we run a credit card for the wrong amount, we have to fix it by "refunding" it on the Weave portal. This messes up the report because it still adds the amount into the day's total. Having a VOID option would make it like it NEVER HAPPENED.

    7 votes

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    1 comment  ·  Payments  ·  Admin →
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  4. More Analytics Would Be Helpful

    The Admin Message Queue is helpful, but we would like to look back more than 1 week. Can yu please add a date range? Or if it needs to be presented in a 7 day format... be able to select the week from a calender?

    For example, we think that our Recall messages are not firing... and see that none were sent this week or last by reviewing the queue. But were any ever sent? WE need to look back further... but the system does not permit it.

    Breaking down the queue data to STAFF PARTICIPATION would also be helpful.

    7 votes

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    0 comments  ·  Analytics  ·  Admin →
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  5. Treatment Plan Reminders

    Hello! We love the automated recall messaging. Right now it is not giving us the options to do recall messages for anything other than perio and prophy related visits (including x-rays, etc.) We would love to be able to do a recall automation for patients who also have annual TMD, Sleep and Denture checkups. If this doesn't make sense feel free to call me, Jess, at 801-465-3233. Please let us know when this feature is available, thanks!

    7 votes

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  6. Credit card batch cycle

    Settling the credit card system at midnight each day would greatly improve your credit card processing customers ability to reconcile each days payments. We understand that payments are accepted through your system 24/7 but this solution wouldn't interfere with payments being made. Anything up to 11:59:59 would be on one days settlement and everything after 12:00:00 would be on the next. Most businesses reconcile their payments on a regular basis and the current system that allows for multiple days purchases to be on the same batch leads to a larger amount of time and effort needed to match transactions for…

    7 votes

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    3 comments  ·  Payments  ·  Admin →
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  7. VMO/Forward Toggle (Fast Overrides)

    We want to have the VMO toggle brought back. It is very ineffective to constantly have to make a new override whenever we want to put the phones going straight to voicemail for lunches. We have our lunches at different times. Bring this feature back.

    6 votes

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    2 comments  ·  Phones  ·  Admin →
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  8. Team Chat: Reply to a Thread

    for the Team Chat-- I wish there was an option to reply to certain messages within the team chat so that person knows we are responding to them specifically.

    6 votes

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    4 comments  ·  Chat  ·  Admin →
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  9. Trigger auto-reminders when appointment is rescheduled

    Weave only triggers auto reminders for a new appointment - if an appointment is rescheduled, it does not recognize this as a new appt and auto reminders are not triggered. Please change this so that rescheduled appointments have a Save The Date Reminder go out and continue on with the auto reminder sequence.

    6 votes

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  10. Make Persist Fax Memo optional

    Persistent Fax Memo-
    Please make this optional. We do not like this feature as we do not send the same memo to any outgoing faxes. It has created confusion with some recipients as they received a message that didn't apply. Additionally, I believe this creates greater possibility for HIPAA violations. Compounding the problem is the fact that the entire memo is not displayed in the app if it is longer than just a few lines. It becomes possible to delete only a portion of a previous memo leaving inaccurate or sensitive information on the subsequent fax.

    6 votes

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    Started  ·  2 comments  ·  Fax  ·  Admin →
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  11. Calendar for voicemail override

    2) In the weave portal or app, can you add a calendar where I can schedule voicemail over rides for days that I know my office will be closed?

    6 votes

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    1 comment  ·  Schedule  ·  Admin →
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  12. Team Chat Pop Ups

    Hello! We would love something in the settings that allows us to view message contents in the desktop pop ups when someone types a message in the Team Chat. Right now, the pop up just says "Click here to view message" and you have to click on the pop up to read the message. Because we often have our hands occupied with other things, clicking on each message to see the intended recipient is very inconvenient.

    When patients message us through the Message tab, we can see the contents of those messages in the pop up. So, we'd just like…

    6 votes

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    Added to Backlog  ·  0 comments  ·  Chat  ·  Admin →
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  13. allow a photo or logo to be included in review request so client knows who we are

    allow a photo or logo to be included in review request so client knows who we are example

    6 votes

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    0 comments  ·  Reviews  ·  Admin →
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  14. Please be compatible with Chrome

    Please please please make a mobile desktop app that is compatible with Samsung Chromebook. As an office manager I desperately need the app and cannot on my new computer

    6 votes

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  15. Send the info requested for online scheduling to the office

    The current online scheduling system asks for a patients date of birth but does not send that date of birth to the office with the request. It would be nice to have all the patients information to get them scheduled.
    Can you add date of birth and insurance to the info requested and sent to the office?

    6 votes

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  16. Message templates on phone app

    It would be very helpful if the message templates were available when using the app on a phone. Several of our staff use phones exclusively, and access to those templates would increase their productivity and consistency.

    6 votes

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  17. More Efficient

    When we use lists to do recall texts, there are several things that are frustrating. 1- If I text someone that they are past due for their cleaning, it will shoot me back up to the top of the entire list and no longer have the filter listings I had in place. 2- The filters are not always accurate so I still have to investigate if they are truly past due. If I have a filter that I only want prophy, I still get a mix of srp, new patients, etc.

    It would be so awesome if the recall usage…

    6 votes

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    0 comments  ·  Lists  ·  Admin →
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  18. Private Faxes

    We used to have several faxes in our offices. One fax line was used by our office manager, and it was a private fax she used for private confidential information. Since we have ported all our fax numbers, all employees are able to see faxes. There is no privacy. We'd like to have a feature that allows privacy, either through user access or password protection for fax access. Thanks

    6 votes

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    1 comment  ·  Fax  ·  Admin →
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  19. Do not like the new update with the app timing out

    With the new update, the app logs us out after so many hours. Once that happens we have a hard time connecting to the credit card terminal. It is very frustrating when you have a patient standing in front of you and you cannot process there card. Please fix this issue, I understand that it was done for security purposes but it is very frustrating for our office to not be able to take a payment after treatment has been completed.

    6 votes

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    0 comments  ·  Payments  ·  Admin →
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  20. option to adjust time duration for time out

    Hello. Happy customer here!

    We have 11 staff in the office with 12 computers with Weave. We have been experiencing Weave logging out automatically after few hours. Our office texts our patient every 45 minutes. Sometimes texting our patients few minutes early helps when we are running behind. So, not having to log in again and waiting for it to load helps when patients are waiting to come in (We have all our patients wait in their cars).

    Can we have an option to adjust security time out feature please? It will help our office routine without interruption.

    Thanks for…

    6 votes

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

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