Desktop App
976 results found
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Payments
When a patient calls to pay their bill over the phone, is there a way to add a button or link we can click to take us to Payments? It's a lot of extra clicking to go from the screen that is there when the person calls to generating the Payments screen.
6 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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View emails that have been sent to patients, like reminders and such
Can we view all emails that have been sent to patients? Especially auto reminders?
6 votes -
online scheduling
Weave is connected with our Website so that patients can request appointments. It's becoming a nightmare that unfortunately, I don't know who to connect with to get it rectified. It seems to be showing days that we're closed as well as times that are not available at all and we're having to deal with angry patients. I'd love to get some help on this issue but I have no idea who to talk to since you don't give phone numbers. Help please?
Thank you! Rebecca6 votes -
Restore original search function
The latest update to the search function of weave is not a useful addition. Working in an office I can say that I don't need a quick link to settings, I find it cumbersome to have to click "see more" and retype the patient I was trying to search. If there is a way to turn off this feature I would like to do so.
6 votes -
YEAR ON SAVE THE DATE
We are scheduling patients out 6 months and since the year is not on there the click to add to calendar is not putting in the months that are in 2022! We need this fixed ASAP! If a year tab could be added to our auto reminders and save the date texts that would be awesome! SOON PLEASE!!!
6 votes -
Invoice & Payment summary Refund filter
Implement a new filter on the Weave Portal Invoice & Payment Summary to allow filtering by Date Invoice Refunded
6 votes -
More Analytics Would Be Helpful
The Admin Message Queue is helpful, but we would like to look back more than 1 week. Can yu please add a date range? Or if it needs to be presented in a 7 day format... be able to select the week from a calender?
For example, we think that our Recall messages are not firing... and see that none were sent this week or last by reviewing the queue. But were any ever sent? WE need to look back further... but the system does not permit it.
Breaking down the queue data to STAFF PARTICIPATION would also be helpful.
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6 votes -
Integrate with Practice Fusion EMR
Please please integrate with Practice Fusion EMR!!! Is Weave still planning to have the merchant services support more than one merchant account?
6 votes -
appt reminder for unique appointment
We have one appointment each day that requires a unique appointment reminder. The patient needs to arrive 1hr 10 mins earlier than the actual time. We have tried to create our own reminder with the advanced filters however there are so many combinations for this appointment the list in the advanced filters has 100+ appointments and we are constantly adding more. Is is possible for weave to use just 3 characters in the appointment descriptor line versus the whole line when sending out a appointment reminder? We can identify our unique appointment with a certain code at the beginning of…
6 votes -
Credit card batch cycle
Settling the credit card system at midnight each day would greatly improve your credit card processing customers ability to reconcile each days payments. We understand that payments are accepted through your system 24/7 but this solution wouldn't interfere with payments being made. Anything up to 11:59:59 would be on one days settlement and everything after 12:00:00 would be on the next. Most businesses reconcile their payments on a regular basis and the current system that allows for multiple days purchases to be on the same batch leads to a larger amount of time and effort needed to match transactions for…
6 votes -
Icon showing Received Forms
We'd love to see an icon next to patient names showing that they have submitted forms. This would be similar to the icon showing that they have sent a message.
5 votes -
Make Persist Fax Memo optional
Persistent Fax Memo-
Please make this optional. We do not like this feature as we do not send the same memo to any outgoing faxes. It has created confusion with some recipients as they received a message that didn't apply. Additionally, I believe this creates greater possibility for HIPAA violations. Compounding the problem is the fact that the entire memo is not displayed in the app if it is longer than just a few lines. It becomes possible to delete only a portion of a previous memo leaving inaccurate or sensitive information on the subsequent fax.5 votes -
WIV: New Integrations (for Auto-Verifications)
Integrating insurance verification's auto-verification feature with various PMS with which we already integrate to provide WeavePlus functionality. This involves syncing the memberID of the primary insurance holder as well as the NPI and TaxID of the provider.
5 votes -
Become more user friendly!
New patients are getting kicked out while filling out forms. That is very frustrating to them and does not look good for us. I was told by one of your employees that they cannot refresh the page because that will cause that to happen. You need to make this more user friendly, not all patients are computer savvy, nor should they have to be. Open Dental and mConsent are so user friendly that even my mom (75 years old) was able to use it.
5 votes -
Message templates on phone app
It would be very helpful if the message templates were available when using the app on a phone. Several of our staff use phones exclusively, and access to those templates would increase their productivity and consistency.
5 votes -
Forms Customization
With the new forms addition, the function to edit the text/font would allow us to customize emails to make them look less like "Spam." We could use the company logo on the forms on the email as well to make the email more professional.
5 votes -
2 day reminders
To whom it may concern,
We have a new text message reminder being sent out 2 business days prior to patients appointments. Everything works great until Thursday and Fridays text messages not out until the weekend. We would like to figure out a way that we can have them sent 2 business days prior to the appointment. We have a new policy in place that requires all patients to confirm 24 hours prior to the appointment or it is cancelled. We have talked to support a few times and they said that weave is not set up that way and…
5 votes -
Private Faxes
We used to have several faxes in our offices. One fax line was used by our office manager, and it was a private fax she used for private confidential information. Since we have ported all our fax numbers, all employees are able to see faxes. There is no privacy. We'd like to have a feature that allows privacy, either through user access or password protection for fax access. Thanks
5 votes -
Do not like the new update with the app timing out
With the new update, the app logs us out after so many hours. Once that happens we have a hard time connecting to the credit card terminal. It is very frustrating when you have a patient standing in front of you and you cannot process there card. Please fix this issue, I understand that it was done for security purposes but it is very frustrating for our office to not be able to take a payment after treatment has been completed.
5 votes -
patient photos
we would like patient images to sync correctly with Open Dental version 21 or higher
5 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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