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  1. call volume by day of the week

    I would love to be able to track what our busiest call volume DAYS of the week are - not just times. I can clearly see times of day, but when considering when to put another receptionist on days of the week - it would be nice to see if Mondays or Thursdays are busier call wise without having to go through day by day - that is tedious. Thanks!

    4 votes

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  2. Add GIFs

    Most requested item from staff members is the ability to add GIFs to team based messages! Helps to keep up morale in the clinic.

    4 votes

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  3. Phone Tree additional tracking

    Please add more detail analytic report, for example: under phone Tree, add a tracking for what options are being pressed.

    4 votes

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    0 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Review Widget

    i would like to be able for weave to have a platform or a widget for my reviews, so i can put it on my website .

    4 votes

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    Request Received  ·  3 comments  ·  Reviews  ·  Flag idea as inappropriate…  ·  Admin →

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  5. text allowing for notification of 2 separate appointments on the same day.

    On the reminder texts that go out. We need a template for a single patient to be notified of two separate appointments in the same day in one text. e.g. John Smith has an appointment at 9:00 am and 3:30 pm on June 11th. Thank you!

    4 votes

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    1 comment  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  6. More Analytics Would Be Helpful

    The Admin Message Queue is helpful, but we would like to look back more than 1 week. Can yu please add a date range? Or if it needs to be presented in a 7 day format... be able to select the week from a calender?

    For example, we think that our Recall messages are not firing... and see that none were sent this week or last by reviewing the queue. But were any ever sent? WE need to look back further... but the system does not permit it.

    Breaking down the queue data to STAFF PARTICIPATION would also be helpful.

    4 votes

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  7. Text Message list to open where you left off

    Please fix the messaging screen. When you open an older msg and click back, it brings you back to the top of the list, instead of where you left off. Please fix this, or fix the issue where msgs are marked open when an automated msg is sent out!!

    4 votes

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    1 comment  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Needed on Ipad

    Our office uses Ipads as a big part of our day to day duties. We have come to find out that unfortunately the product does not work properly on ipads. Specifically the team chat function which is highly used in our practice and would be very beneficial to improve our communication between areas quicker than having to hunt someone down on foot. If you could please look into fixing this it would be great!

    4 votes

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  9. Forward Incoming Faxes to Email

    Please allow for the ability to have incoming faxes received, to auto forward to an email account we can designate?

    4 votes

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  10. Integrate with Practice Fusion EMR

    Please please integrate with Practice Fusion EMR!!! Is Weave still planning to have the merchant services support more than one merchant account?

    4 votes

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    3 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  11. WEBPT Integration

    I am wanting to integrate my EMR system with Weave. I have been using WEBPT for over 10 years and have been very satisfied with their services. I really don't want to transition to another EMR system. Can you please see if you can integrate into WEBPT EMR platform. Thank you.

    4 votes

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  12. Office Management of Phone Trees

    Our office would love to be able to manage our own phone trees. Having to wait up to an hour to talk to someone on chat and then going back and forth when we are in the middle of running a busy office is less than ideal, and that's putting it nicely. PLEASE create a feature that will allow us to manage our own phone trees!

    4 votes

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    0 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

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  13. WebChat

    Webchat - A Webchat feature would be nice

    4 votes

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    Planned  ·  0 comments  ·  Desktop Client  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Patients with same phone number

    We have patients with the same phone number (for example: a mother and her two children have the same phone number). When we message a patient, we only see one name and this can get confusing if patients in a family have different surnames. It would be nice to have all names connected to a phone number to show on the screen when we message or call patients.

    4 votes

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    1 comment  ·  Contacts / Patients  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Ability to set the date that automatic insurance verification set for.

    It would be great if we could customize when the insurance verification runs instead of just automatically 24 hours before...

    3 votes

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  16. set up automatic text for Patients who no showed the appointments!

    et up automatic text for Patients who no showed the appointments?

    3 votes

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  17. 3 votes

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  18. Update Patient Name on an Invoice

    ConfiDental Beverly Hills, s00091152, would like to be able to edit the patient a payment was processed under. For instance, if the correct card and email were used in a payment, but the wrong patient's name was selected, there is no way to correct the bookkeeping side of that. Office has to refund and start over or make note of it.

    3 votes

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  19. Task management function

    The follow up function is a great feature but it applies to patient follow ups. There are many tasks/follow up items that staff members have to manage. Many of these are generated in team chats. However, there is no way to capture and aggregate them in Weave. This is a big miss/big opportunity. A simple integrated task management application would be a great help and big differentiator for Weave. If tasks could be linked by staff member and patient that would be ideal. But, any task management function would be a big help.

    3 votes

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  20. Update notifications

    When we send a notification for eyewear ready, it would be nice if it toggled back in the practice management software that the patient has been notified

    3 votes

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