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  1. Form notifications

    It would be great to get a notification when a Form has been completed.

    505 votes
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    287 comments  ·  Forms  ·  Flag idea as inappropriate…  ·  Admin →

    Notifications for completed forms is an intriguing idea. We are early in discovery for this feature.

    My name is Aaron Airmet; I’m the product manager for Forms. I would love to have a 30-minute video chat with you just to explore a few ideas around this feature. If you’re interested in meeting with me, please schedule a chat at a time that works for you using this link: https://calendly.com/aaron-airmet-getweave/30min

    Thank you!

  2. Templates

    I would like to be able to customize the "custom" templates. I would like to change the names to fit the messages, as well as the option to add more templates.

    234 votes
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    89 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
  3. Want Old Text Actionable Format

    Why did you change the text format??!!!!!! This is terrible. Every single text is marked actionable. They do not all require action, some of them WE (or the automated system) sent! Plus, now I cannot search only for the ones that are unread.

    We have a small office and have no need to "assign" staff members to deal with certain messages. Please make this new format optional. I much prefer the old format.

    110 votes
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    84 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
  4. Mark forms as completed by employee

    Digital Forms Dashboard - there needs to be a way to identify between unseen and seen completed forms. Maybe a check box we can mark when we have either verified the patient info or downloaded the PDF's (since we do not have an integrated system to automatically update changes to info)

    19 votes
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    10 comments  ·  Forms  ·  Flag idea as inappropriate…  ·  Admin →
  5. Texting Multiple Numbers

    When texting clients, we need to be able to chose or message multiple numbers from their account to reach all members of the family.

    59 votes
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    14 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
  6. Fax directory

    When I send a fax, it would be convenient if Weave saved a directory of fax #'s -- a list of the Business / Name & Fax #'s to whom we frequently sent faxes. This way, I wouldn't have have my paper list to look-up & manually type the fax # each time...

    371 votes
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    139 comments  ·  Fax  ·  Flag idea as inappropriate…  ·  Admin →
  7. Resize Weave desktop app

    Is there anyway to expand the weave desktop app? My staff and I, especially the front office users, would love and appreciate being able to make the app fit to the screen size of our monitors.

    13 votes
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    4 comments  ·  Desktop Client  ·  Flag idea as inappropriate…  ·  Admin →
  8. Get rid of billing address for manual card entry

    The new addition of requiring a full billing address makes processing manual card entries much less streamlined that previously. It seems like an unnecessary addition to a process that involved already asking multiple back to back questions.

    6 votes
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    2 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Sound Notifications

    PLEASE we need sound notifications for text and especially chat! When we are busy working, in our software up front, or in with a patient, we have no idea that the pop-ups are there! This in an incredible source of frustration for us & for many other offices that we have talked to

    118 votes
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    Started  ·  36 comments  ·  Chat  ·  Flag idea as inappropriate…  ·  Admin →
  10. Export Text Conversations

    A way to export a whole text conversation would be great! For our business, sometimes we need to provide these to the court, and having a simple way to compile and save a conversation would save SO much time and energy.

    20 votes
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    9 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
  11. Export Phone Analytics

    Export CSV file & PDF of Phone Analytics for record keeping & productivity reports. Thank you!

    4 votes
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    3 comments  ·  Analytics  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  12. Separate notes for patients profile so they do not show up on every member of their families profile as well. Make it individual to the pat

    When you go to add notes to a patient’s profile, it adds the note to everyone in their family. This makes it impossible to leave a personal note for each member of the family. When a note appears for everyone in the family it becomes very confusing to reference their personal notes about what you spoke about last time or personal details about the person. An example would be where they work, where they go to school, their interests. If it is not individualized he gets confusing when family members all come in.

    2 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Payments

    When a patient calls to pay their bill over the phone, is there a way to add a button or link we can click to take us to Payments? It's a lot of extra clicking to go from the screen that is there when the person calls to generating the Payments screen.

    10 votes
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    0 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  14. Visual Voicemail

    Visual Voicemail... a transcription for voicemails so you don't need to listen to them. This is in many cell phone carriers and other services. It's the one feature we are losing by switching to Weave.

    24 votes
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    7 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →
  15. Conditional Questions/Branching

    Would be great if digital forms would allow for conditional branching or prompting (like if someone answers one question in a certain way, then an additional question/section would generate based on that answer.
    Example: "Are you allergic to anything? yes/no..." answering no would allow them to keep going through the form, while answering yes would trigger another question to appear/generate. ex "please type what you're allergic to". Google forms can do it. So was hoping you can too!

    1 vote
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    1 comment  ·  Forms  ·  Flag idea as inappropriate…  ·  Admin →
  16. The need for a weekend time frame

    Our biggest need right now is for a setting on voicemail that can be automatically turned over to the weekend call services at a certain time. Like Friday at 5:00 p.m until 8:00 am. on Monday morning without having to go in an change the settings every Friday. Holidays could work the same way. Make it so you can change the dates and time for that duration instead of just closed.

    2 votes
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    0 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for submitting your feedback!  We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.  Again, thank you for taking the time to help us make our products better.  If you need help with any issues immediately, I would recommend reaching out to our support team at:  www.weavehelp.com.  Thank you, and we look forward to working with you in the future.  -Your Friends at Weave.

  17. Integration with EHR

    I have been using Weave for many years now but it does not integrate with my EHR, My Vision Express. I was told initially that Weave was working on getting integrated but it has not happened. Can you please work on getting integrated with My Vision Express?

    6 votes
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    7 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  18. Unsubscribe for Curse Words

    Can curse words be added to the "unsubscribe" list? I don't really want anyone getting automated messages from our office if they are going to curse us out via text.

    4 votes
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    0 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for submitting your feedback!  We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.  Again, thank you for taking the time to help us make our products better.  If you need help with any issues immediately, I would recommend reaching out to our support team at:  www.weavehelp.com.  Thank you, and we look forward to working with you in the future.  -Your Friends at Weave.

  19. Less Outages

    Hello,
    My name is Michael. I work at Best Friends Animal Hospital. I was hoping if there is any way to have better connections or a stronger program where it doesn't have an outage so often. I feel like this company has many issues with technical issues. Also if there is any way if when we process a refund from a transaction that a few days ago, if the refund can show on the day it was submitted in the portal so it doesn't mess up our book keeping. Thank You.

    3 votes
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    0 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  20. Group Text

    Group texting. We would be using it internally to communicate with our doctors who are on the road and have bad reception. A text makes it to them but chat may not.

    2 votes
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    0 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for submitting your feedback!  We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.  Again, thank you for taking the time to help us make our products better.  If you need help with any issues immediately, I would recommend reaching out to our support team at:  www.weavehelp.com.  Thank you, and we look forward to working with you in the future.  -Your Friends at Weave.

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