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  1. Form notifications

    It would be great to get a notification when a Form has been completed.

    366 votes

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    296 comments  ·  Forms  ·  Flag idea as inappropriate…  ·  Admin →

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    I’m KJ and I’m the product designer for Weave Digital Forms.


    We are glad to inform you that the Submitted Forms Notifications feature is currently under development. We invite you to take part in this usability test to help us craft a better Forms experience for you.


    This test will take approximately 15 minutes to complete:
    https://t.maze.co/82792663


    Thanks for your time!

  2. Templates

    I would like to be able to customize the "custom" templates. I would like to change the names to fit the messages, as well as the option to add more templates.

    195 votes

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    Started  ·  100 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Voicemail Transcription

    Please add voicemail transcription, due to our high volume of voicemails it is a. huge time saver and a musthave for us.

    23 votes

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    11 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  4. Ability to Edit Fax Directory

    I love the new fax contacts, but unfortunately as I was putting in one of the contacts i added the wrong number. I contacted weave help to see if there was anyway to change the contact after it was created and Michelle informed me that it can not be changed right not and to submit feedback in hopes that it would be added soon. Please add editing or deleting current fax contacts! it would be extreamly helpful! Thank you

    6 votes

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    Started  ·  3 comments  ·  Fax  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Texting Multiple Numbers

    When texting clients, we need to be able to chose or message multiple numbers from their account to reach all members of the family.

    68 votes

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    19 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  6. See reviews sent/reviews done

    A way to know who we have sent reviews too and then to know if a patient has left us a review. Makes it hard to verify who we have sent reviews too already.

    12 votes

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    3 comments  ·  Analytics  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  7. Automated Texts/Emails to Patients that No-Show

    In a busy (or short-staffed) practice, it is difficult to stay on top of patients that no-show their appointments and it would be nice to have a way to set up an automated text/email to any patients that no-show requesting that they contact the office to reschedule. This seems fairly straight-forward to set up within the auto-reminders feature. Thank you! - Dr. Bates

    9 votes

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    3 comments  ·  Schedule  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Resize Weave desktop app

    Is there anyway to expand the weave desktop app? My staff and I, especially the front office users, would love and appreciate being able to make the app fit to the screen size of our monitors.

    23 votes

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    9 comments  ·  Desktop Client  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Pulling Report of Opt-Outs by date range

    Would love a feature that allows us to pull a report to show all patients who have opted out of text messages.
    Patient name, date they opted out, etc.

    I believe you can only see the current or past week of undelivered messages and those who have opted out. If we could see an all-time list, that would be helpful for our in-office systems.

    6 votes

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    3 comments  ·  Analytics  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Get rid of billing address for manual card entry

    The new addition of requiring a full billing address makes processing manual card entries much less streamlined that previously. It seems like an unnecessary addition to a process that involved already asking multiple back to back questions.

    9 votes

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    4 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  11. Task management function

    The follow up function is a great feature but it applies to patient follow ups. There are many tasks/follow up items that staff members have to manage. Many of these are generated in team chats. However, there is no way to capture and aggregate them in Weave. This is a big miss/big opportunity. A simple integrated task management application would be a great help and big differentiator for Weave. If tasks could be linked by staff member and patient that would be ideal. But, any task management function would be a big help.

    3 votes

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    0 comments  ·  Desktop Client  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Fax OVERHAUL

    This fax system needs a complete overhaul. Medical office have no option for the common HIPPA compliance notification. This has to be done every time a fax is sent. Impossible to get large faxes to send. Cannot search for fax numbers sent or received in the desktop app. Cannot name common used fax numbers for future use, or store then for this purpose. It seems like the bare minimum

    4 votes

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    0 comments  ·  Fax  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Block Number SMS

    We have been receiving a spam text from an odd number every day at the same time for awhile, and we would like to suggest giving us the ability to block a number. Or if it would be possible for your system to filter out spam, that would be wonderful

    19 votes

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    Started  ·  9 comments  ·  Chat  ·  Flag idea as inappropriate…  ·  Admin →

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  14. More Efficient

    When we use lists to do recall texts, there are several things that are frustrating. 1- If I text someone that they are past due for their cleaning, it will shoot me back up to the top of the entire list and no longer have the filter listings I had in place. 2- The filters are not always accurate so I still have to investigate if they are truly past due. If I have a filter that I only want prophy, I still get a mix of srp, new patients, etc.

    It would be so awesome if the recall usage…

    5 votes

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    0 comments  ·  Lists  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Make text messages editable when you send new patient paperwork

    The current text message says "Hello and welcome to....Click on the date to save this to your calendar." However, the link is not a date and is in fact our new patient paperwork and we cant change it! Parents do not click the link because they don't know its paperwork!

    We need to edit this text message so that we can tell parents the link is to our paperwork that they must have before they come to the office. This really defeats the purpose of this feature...

    2 votes

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    1 comment  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Forms Customization

    With the new forms addition, the function to edit the text/font would allow us to customize emails to make them look less like "Spam." We could use the company logo on the forms on the email as well to make the email more professional.

    3 votes

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    Request Received  ·  0 comments  ·  Forms  ·  Flag idea as inappropriate…  ·  Admin →

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  17. We need to be able to text a filtered group of patients-Solution Reach offered this-we used it to fill same day cancellations and need this!

    This is a necessary option for communicating with a specific group of people on an urgent matter such as filling our schedule. I can't believe this is not an option. This is really necessary in an environment where most offices are running with limited staff, we would be able to fill any empty appointments in a few minutes by sending a group text to recall patients stating we have an opening at such and such time today and asking them to respond to the text-our patients appreciated it

    3 votes

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    0 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Pre-populate the patient information on a manual credit card payment. It takes WAY too long to make a payment.

    Manual Credit Card entries take way too long. You already have all the patient information, yet we still have to manually enter it. It should have an option to pre-populate the field.

    3 votes

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    1 comment  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Take out inactive members from birthday wishes

    The happy birthday messages are sent to all patients, including inactive as the default setting. The default setting should not include inactive. We have had family members upset that they have received best wishes for their family members who are marked deceased in our EMR.

    4 votes

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    0 comments  ·  Contacts / Patients  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Broken hygiene appointment fill in

    Lighthouse has a great feature that automatically generates a patient list (off of continuing care) for contact to fill in broken hygiene appointments. It is a fantastic feature that makes filling hygiene openings very efficient.

    1 vote

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    1 comment  ·  Schedule  ·  Flag idea as inappropriate…  ·  Admin →

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