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  1. WIV: Eligibility Report UX Improvements

    Need to adjust how we're surfacing data obtained through our Onederful integration in the eligibility report.

    14 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello, friend!


    We are very interested in diving into this feedback, and would love to schedule time with you to have a conversation around what you need out of improvements/upgrades from the Weave Insurance Verification eligibility report. 


    If you're interested in helping be a part of product development at Weave, I would love for you to use this link to schedule a 30-minute call with me and my team. 


    See you there!


    Best,


    Drew Hemsley | PM @ Weave

  2. Adjustable Time Early or Pull Arrival Time from Practice Management System in Text Message Reminders

    We have different appointment types. Each one requires the patient to arrive early at different intervals (depending on their appointment type). Our practice management software (Nextech) has a separate arrival time vs scheduled time so if that could be a selection for appointment reminders, that would be ideal... OR if the Time Early feature in Weave could allow for different options to select the appropriate allotment by the appointment type, that would work too.

    12 votes

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    4 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
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  3. Make Default mesg that goes w/form request editable

    Make the default message that goes with forms editable

    9 votes

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    Request Received  ·  3 comments  ·  Forms  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Voicemail Transcription

    Please add voicemail transcription, due to our high volume of voicemails it is a. huge time saver and a musthave for us.

    32 votes

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    14 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →
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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  5. WIV: New Integrations (for Auto-Verifications)

    Integrating insurance verification's auto-verification feature with various PMS with which we already integrate to provide WeavePlus functionality. This involves syncing the memberID of the primary insurance holder as well as the NPI and TaxID of the provider.

    5 votes

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
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  6. Text Message Seen By list

    Offices would love the ability to see which users have opened a text message so they might be able to track who failed to reply to an inbound text. It could show their initials or full name. Thank you!

    5 votes

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    1 comment  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
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  7. Exclude a patient from getting automatic google review

    We would like the ability to exclude a patient from receiving an automatic google review after their visit.

    6 votes

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    4 comments  ·  Reviews  ·  Flag idea as inappropriate…  ·  Admin →
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  8. Texting Multiple Numbers

    When texting clients, we need to be able to chose or message multiple numbers from their account to reach all members of the family.

    89 votes

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    25 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →
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  9. Automated Texts/Emails to Patients that No-Show

    In a busy (or short-staffed) practice, it is difficult to stay on top of patients that no-show their appointments and it would be nice to have a way to set up an automated text/email to any patients that no-show requesting that they contact the office to reschedule. This seems fairly straight-forward to set up within the auto-reminders feature. Thank you! - Dr. Bates

    14 votes

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    3 comments  ·  Schedule  ·  Flag idea as inappropriate…  ·  Admin →
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  10. Search function for team chat

    Search function for team chat

    5 votes

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    2 comments  ·  Chat  ·  Flag idea as inappropriate…  ·  Admin →
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  11. alternative alert tones/ volume control

    Please add alternative alert tones/ volume option. current one is loud and disruptive, can be heard across office

    4 votes

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    2 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
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  12. WIV: Additional Integration Functionality

    Typically this means allowing for more detailed writebacks from the eligibility report

    2 votes

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  13. New Integrations with Insurance Verification

    Could be additional integration functionality OR just a new PMS added for auto-verification support

    2 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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  14. Patient Survey

    We would like to send patient surveys after patients' appointments for internal use. It will be a 5-10 questionnaire to track and regulate patients' feedback from their recent visits. This will help funnel negative feedback offline - not on a Google or Facebook review. The reviews are being utilized for external views, however, we want an internal way to monitor patient satisfaction. SolutionReach and Birdeye have this capability. We are looking to switch companies if we cannot get this integrated in a timely manner.

    2 votes

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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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  15. Insurance Verifications Write Back Benefits

    It would be extremely helpful for the Verifications to write back the benefit information it populates back into the Patients Chart in Practice Management Software. Even if it was just Maximums, Deductibles and percentages.

    2 votes

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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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  16. CE Credits available

    None of those drop down options work. This is a Weave System suggestion since Doctor CE's are abundant, but NOTHING for Opticians????

    Why do you only offer Doctor Videos for CE credits, even ones created by ABOC personnel? Why are they options for all the Opticians that also could use free CE credits to continue their ABO Certification? It would make us more likely to be engaged in training, that's for sure. We would make time for that.

    1 vote

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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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  17. Pulling Report of Opt-Outs by date range

    Would love a feature that allows us to pull a report to show all patients who have opted out of text messages.
    Patient name, date they opted out, etc.

    I believe you can only see the current or past week of undelivered messages and those who have opted out. If we could see an all-time list, that would be helpful for our in-office systems.

    9 votes

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    3 comments  ·  Analytics  ·  Flag idea as inappropriate…  ·  Admin →
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  18. Choose folder for insurance verification reports

    I'd like to be able to save insurance verification reports to the folder of my choice in the Dentrix Document Center, rather than defaulting to "Patient Insurance Information".

    2 votes

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  19. Online scheduling request for DOB should also come through on the request

    Weave already asks for the patient's DOB when they are requesting the appointment online, however it does not transfer that information to us when we receive the request. That prompts us to ask the patient AGAIN which, oddly enough, the patient doesn't like!

    2 votes

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    0 comments  ·  Schedule  ·  Flag idea as inappropriate…  ·  Admin →
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  20. Resize Weave desktop app

    Is there anyway to expand the weave desktop app? My staff and I, especially the front office users, would love and appreciate being able to make the app fit to the screen size of our monitors.

    29 votes

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    9 comments  ·  Desktop Client  ·  Flag idea as inappropriate…  ·  Admin →
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    This is planned and we have been working on some updated designs. We will be reaching out soon to get feedback on where we are headed.

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