Desktop App
1140 results found
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Choose/Apply a department in bulk messages.
We would love the option to choose a department in bulk messages. That way messages can be filtered to the right department and responded to accordingly. For example, I am reaching out to old Implant leads. Rather than having the front desk get inundated by responses to my texts I'd like to have them sent from my department.
1 vote -
Vet recall improvements
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
recall remindersWhat pain points/suggestions does the office have?
Vet office states that frequently owners of multiple animals will bring them all in on the same day for wellness visits and vaccines and has two pain points for the recall reminders going out to these customers.
1. As the message is going on on the same day, only one patient is being notified of vaccines due.
2. If multiple vaccines are due on the same visit, weave communication only pulls one vaccine…3 votes -
Make CSV contacts editable/deletable
Offices would love to be able to edit CSV contacts in weave instead of keeping a running record using a CSV file. This adds a ton of more work for the offices and it can cause errors in the long run as patients/clients get new phone numbers or change any other information. This has been a headache for many offices. If Weave is able to emulate or show that information, it should be able to make it editable. Comment from office, "Weave has been so modern and usable thus far, so it is crazy that it is missing something so…
76 votes -
Stop sending Thank you text to patients that no show on appointments
Our patients that no show are still receiving "thank you for coming" texts and the link to review us.
3 votes -
a pop up or message that lets you know your text is ready to be sent
It's hard to know for sure when a text message has been accepted to be sent. I.e. I select all the people I want, add, and then save ad nothing really shows up to say "it's ready". Had a message send out 3+ times once because the system never said "ready".
1 vote -
an easier way to send out the next group of texts over 1000
While i love the ability to mass text patients....I used the feature far less because of how hard it is to pick the next group of people beyond the first 1000. It takes me quite a long time to individually select the 800+ names I need to send the message out to. some way to instantly pick the "next group" would be amazing.
1 vote -
Payments that need attention (help with reconciliation)
If they get a payment that comes in after business hours are done for the day (e.g. 11PM tonight), they end up needing to go in the following day and retroactively balance these payments for the previous day, which has become tedious for them when it happens. They are wondering if there is a way to make it so that payments that come in after business hours are put into some sort of pending state to where they will only post on the following business day during business hours.
1 vote -
Ability to delete calls from recent call list
The ability to delete Missed/Abandoned calls from the Recent Calls list
1 vote -
Messaging Action Audit Log
Log different actions taken to messages within the inbox but also to changes made to message templates, automated messages, tags, etc
1 vote -
AI Chat bot integration
I recently starting working with marketing company that helps you with google SEO, and they have a AI chatbot that is basically powered by google, which I think would be an incredible integration for weave, specially for after hours, it seems pretty simple and straight forward to use.
1 vote -
return the technology that allowed us to truly verify insurance instead of our staff bein g burdened with it it
we originally bought into your technology to have "insurance verification" workload taken away from staff. It worked fine the first couple of weeks. However, the staff is needing to do it themselves by contacting the provider about frequencies. Work that weave was doing but now only does infrequently at best. Before we can add ideas on improving the app, we are sharing our thoughts on how not to LESSEN the app. Please respond and let us know action is being taken. Otherwise we need to find technology (and it does exist)that is more suitable for our needs. Thank You
1 vote -
Increase Weave syncing frequency between PMs
It is taking between 1-2 hours for patients to get glasses and contact lens notification texts once we click on notify in our PM. We would really like to shorten this amount of time and have Weave sync more frequently so patients can come in before close to pick them up. Especially when we can't notify until later in the day.
1 vote -
Online scheduling to match actual availability
We utilize EMA by Modernizing Medicine currently and Klara for our online scheduling. The availability is synced up with EMA so our actual openings show online. If the appointment gets filled by our staff it removes the opening from Klara online when a person tries to schedule.
1 vote -
Voicemail overrides
It would be very helpful if the voicemail override was accessible by any employee, admin employees aren't always in the office when this feature needs to be used.
1 vote -
Medical update to send out annually to active patients to see if there were any news medications and new medical procedures done
Medical update to send out annually to active patients to see if there were any news medications and new medical procedures done within a year and update in dental software to integrate together
2 votes -
Add "Facebook" or "Google" to Weave splash screen button
Add "Facebook" or "Google" to Weave splash screen button that says "Write Recommendation" so it is is more obvious to customers of what to click on (ie. "Write Facebook Recommendation" or "Write Google Recommendation")
1 vote -
Mobile App Analytics
Adding back the analytics to the mobile app. It would be incredibly helpful for managers who work from home to be able to see how many calls our office received, and how many of those calls were missed or answered.
1 vote -
enter key should not send the text
This has been requested before and denied so maybe not possible. Please have texts only send when the "send" button is clicked and not when the enter key is hit. I know there is the shift - enter work around, but that is hard to get into muscle memory.
3 votes -
Recorded message on demand
Recorded message playback on demand. Our previous phone system allowed us to record messages and save to a line key on our phone. During a call whether we reached a live person or their voicemail, we could press the button to play the message and just hang up and the message would continue to play. Some patients are fine with text messages, but we prefer for some of these messages to be a warm voice message, particularly if it is a patient's first contact from our office, or they may not receive texts.
These messages could include: we received a…1 vote -
Online Scheduler mobile TERRIBLE
Our scheduler on the mobile app has not been working for MONTHS. It’s been moved up to a tier 2 and still nothing. This is beyond ridiculous now. It won’t let us approve requests so we have to do all schedule requests manually. This is making things so difficult. WHO IS IN CHARGE OF CODING? Perhaps, there needs to be someone else doing the developing.
1 vote
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