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  1. Prescription Refill Tracking

    Be able to track how many people use the prescription refill option in the phone tree.

    1 vote

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  2. Chat Notifications on mobile device

    Need the option to turn off office chat notifications on mobile app. When we are using the office chat in the office our cells phones are receiving notifications.

    1 vote

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  3. update recall date in compulink

    We would love to have weave update compulink recall date.

    1 vote

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  4. identify a text to pay payment

    A text to pay payment must be identified separately in the credit card payments section of the admin portal in order for our staff to post the payment into Officemate and balance at the end of each day

    1 vote

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  5. random family name pops up when a patient calls

    1) Phone Team - Product Owner: If family members share the same mobile number within officemate, the weave phone will randomly select a first name (not the head of household/parent) and it looks like a 4 year old is calling the office.

    Below was my on boarders response:
    I asked our team about it and looked through all the examples. Since the families share a common number, usually it's the mobile and/or home, the call pop-up will choose from one of the names at random and popup. Right now, there isn't a way to tell it to just select the…

    1 vote

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  6. Invoices in text messages

    To be able to send an invoice along with the auto text reminder. This would allow us to show the patients why they are being charged as opposed to them having to text us and ask or having to call.

    1 vote

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  7. Glasses Notification

    In Revolution EHR, when a patient purchases multiple pairs of glasses, we will mark "received" on each pair as they come in and Solution Reach does NOT notify the patient that the glasses have arrived until we mark them Verified. We do that to keep track of where the jobs are in process, and we update the status and all their eyewear purchases once they all come in to verified, then they receive notification their glasses are ready. This helps keep patients from making multiple trips to the office. We would love the notification when glasses arrive only go out…

    1 vote

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  8. payment - dashboard

    need to make the amount paid in dashboard, STAND OUT MORE.. make that column stand out more this would be helpful

    1 vote

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  9. Quick fill numbers

    Our office uses quick fill but we only offer one time slot at a time. Can we get rid of the numbering system? It looks odd that there is a 1. in the middle of our message

    1 vote

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  10. Save the Date for Crystal PM

    We use Crystal PM for our EMR software and I am looking for you guys to be able to implement the 'Save the Date' feature for Crystal users.

    3 votes

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  11. User reports

    I love reports! I'd love one that summarizes a user's hold time, active call time, number of calls answered etc....

    1 vote

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  12. Limit # of inbound calls

    The phones just keep ringing! Even if all our reception staff is busy and we've maxed out our holds. It would be great if it would recognize when x amount of holds are full and just cut the client off at the pass with a message telling them we're busy and please call back or text before it rings and rings in the office when no one can get to them!

    1 vote

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  13. Revolution Integration

    Is there any ETA or plan to bring the "save the date" reminders to Revolution? Also, is there any update on when to expect "messaging 2.0"?

    1 vote

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  14. audit log to track actions in Weave software

    You should have a detailed audit log of the actions in Revolution. I had a text message "mysteriously" get deleted and it says that I was the one who deleted it, but I know I didn't. I was trying to figure out if it was a staff member that deleted it. I highly doubt if it was another staff member having my password and was logged in as me on a different computer.

    1 vote

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  15. Call Loop

    I would love to be able to keep my calls on a continuous loop, in the order they called in, until we can answer the phone call. Similar to calling a big corporation, you do not have the option to leave a voicemail, you simply remain on the line until someone answers. Would be awesome to have music playing instead of a constant ringing sound and be able to periodically have it say something about remaining on the line calls are answered in the order received.

    1 vote

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  16. Completed Follow up Sort order latest to oldest

    Competed follow ups should be sorted latest first. Right now I have to scroll through hundreds to see what was recently completed

    2 votes

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  17. Ability to listen in on phone calls in real time.

    The ability to listen in on phone calls is real time for training purposes. On a separate hand set you can hear the phone call (ideally this second phone is muted.) so that the person on the first phone can be coached.

    1 vote

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  18. Break times and more control

    In our office, I act as an operator, answering all incoming calls and transferring calls to the correct departments. So when I'm on a break or lunch I have to switch it over to a break and the calls go to our front desk people. So I always have the break set to the time that I go to lunch (the doctors want calls answered during the lunch hour). However if I want to take a short morning or afternoon break I need to keep changing the break times all the time! This is very inconvenient. It would be nice…

    1 vote

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  19. Revert calculation of missed calls to previous calc

    The calculation for missed calls changed with the last update. Previously, only missed calls were counted in the "missed" number. Now Missed and Abandoned are included. This makes the number much higher, and out of our front desks control as people hang up frequently when they realize they are supposed to text their arrival and not call. Please change the calculation back to the previous method, or add an option on how to calculate.

    1 vote

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  20. Notification auto open at the bottom of the chat or at least where that message is

    I haven't found a place to change this, but when a team chat notification pops up it simply says who sent it, but not to what group, etc. If I click on it to open it, it takes me to the chat, but at some random point in previous chats. Ideally, we remember to look at what group it is, but if we don't an exit out to get to the bottom, the message now shows as unread and we have to look through all groups and the individual to find the message. It didn't seem to use to do…

    1 vote

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