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  1. CREDIT CARD TRANSACTIONS

    PLEASE MAKE THE "NON-SUFFICIENT" CREDIT CARD TRANSACTIONS STAND OUT FROM THE REST!!!

    If a transaction does NOT go thru for whatever reason - Please make them look different in some way - either change the color to red or have in HUGE letters that it FAILED....or .....??? Because it was the same color and "insufficient funds" was written so small, our receptionist missed it and we only caught the mishap AFTER the client left.

    ALSO, while we are discussing "cc transactions" - It would be nice if you can keep the refunds, cancellations, etc (any altering of transactions) reserved for…

    1 vote

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  2. Ring tone

    There needs to be a different ring tone for on hold calls than when the phone is actually ringing.

    1 vote

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  3. payment requests

    we are needing to send payment requests more than once. the first one never goes through

    1 vote

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  4. Credit Card Posting

    I would like to be able to intergrate running payments directly into our patients ledgers, we had the software capabilities with our old merchant services TSYS and since switching to Weave we have to manually go in and post the payment to the patient ledger now.

    1 vote

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  5. Issues with lines on hold and them ringing back

    Good afternoon. We are having some issues with the way the phone system works, and I was advised to pass the information along as feedback.

    It would be very helpful if we could choose a particular hold line to pick up, even while that phone line was ringing back. If I need a particular line, but it is unavailable, I do not know which line is ringing back for me to answer. My job is very fast-paced, and this slows me down considerably at times. This leads me to my next issue.

    When a hold line is ringing back, it…

    1 vote

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  6. Intercom Shortcut Integration

    Intercom/Soft Key programming.
    Integrating the ability to have the soft keys be programmed to 8 +ext # for the intercom feature would be incredibly convenient. This would save time for the user on the intercom feature, and would allow for the auto answer feature to be enabled. This would help distinguish the intercom calls vs regular calls.

    It might seem as if I'm rambling but i would be happy to elaborate.

    1 vote

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  7. Recording credit card numbers NOT

    I was doing my compliance for our credit card processing and we do take credit cards via phone and they asked is we had a program that does not record the credit card number . I called and asked if Weave offers this and unfortunately you don't, so thats my suggestion. Thanks Happy New Year

    3 votes

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  8. Billing Ideas

    It would be really nice if when payments come in they would be different colors if they are paid in office or paid via text. Or even have two different areas for those payments to keep them separated more easily since they are different fees.

    Also, It would be nice to have a place to mark that it was posted on the actual app and not just in the Admin Portal. The Admin portal is nice for End of month, but it would be nice to have it on the app for a daily check for staff not just managers/owners.

    1 vote

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  9. WEBPT Integration

    I am wanting to integrate my EMR system with Weave. I have been using WEBPT for over 10 years and have been very satisfied with their services. I really don't want to transition to another EMR system. Can you please see if you can integrate into WEBPT EMR platform. Thank you.

    4 votes

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  10. Weave Support Chat

    I am NOT a fan of the new Weave chat. I would much prefer to wait for someone in a que. I understand typing in a topic so the issue can be sorted but the automated portion is not helpful and a waste of my time as a client.

    1 vote

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  11. Weave payment terminals

    weave payments - we should have the ability to have more then one payment terminal. For larger office having one at the front desk and one in the dispensary would be very helpful.

    1 vote

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  12. problems

    neither of our phone lines work, again. This is a huge detriment to doing business.It happens several times a year and I will soon have no choice but to cancel your service. Can tech support call me on my cell 585-734-4659

    1 vote

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  13. Text to pay issue

    not getting emails for Text to pay payments.. i get some.. but not all

    1 vote

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  14. Undelivered Txt/Email

    Consider showing your summary reports undelivered texts or emails please. This will be super helpful and help save a lot of time. Our old system had it, and helped keep records up to date :) Love Weave so far
    Also creating a way to have the dashboard "pinnable" to the desk top, that way it's always in front of us when we are looking at doctors schedule.

    1 vote

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  15. Vaccine Question

    Please add question to the Wellness Form asking if a patient has been vaccinated for COVID-19 and a date box of when it was administered!

    2 votes

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  16. Contact back up options/customize close of day

    Overall, Weave is a great system. Just have a couple of suggestions/requests:
    1-Although most do, not every patient has a mobile phone/text capability. We would like Weave to email/call those patients who are unable to receive text messages. I realize there is an email option, but it is all or nothing. We don't want to send texts AND emails to patients--we want to send texts OR emails to patients--if they have neither text or email, then an automated phone call (Yes, we have some wonderful patients with only a land line).
    2-We would like to customize the close of day…

    1 vote

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  17. Intergration

    Would like to see patient pictures port over from Eyefinity EPM. We would also like the ability to send custom mass texts to our patients as well as emails. Thanks

    1 vote

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  18. Call Queue feature

    PLEASE PLEASE PLEASE, we desperately need a call queue feature. We are spread very thin due to our high call volume. We are generally very pleased with Weave, but are looking for queue options.

    2 votes

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  19. Software number identify

    I would like the software to be able to determine who is actually calling when a number is attached to different patients on one account.. ie Mom's # is in kids account, I want it to populate Moms name not kids name is missed call. Also, I would love the software to be able to determine SMS when placed in different fields other than "cell phone". Thank you

    1 vote

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  20. VM bypass

    Are office hrs are listed for the general public but I am here earlier. I would like to have a code or something to bypass the VM and ring into the office for employees who may be late, sick etc.

    1 vote

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