Desktop App
1163 results found
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Patient Balances from CrystalPM
Please Program WEAVE to pull Patient account balances from Crystal Practice Management. Thanks. DJ
2 votes -
Allow searches in admin portal in message queue
Please allow searches on the portal, e.g.; search for Joe Smith in message queue to see all his messages.
Also the sort function doesn't work.2 votes -
Overdue patient filtering
Please allow filtering of the overdue patient list by location and patient status. We have a long list of patients from both offices merged into one and some have rejected treatment, or are not in active treatment. If we could filter patient status, we would more easily work through the list without having to look up each and every chart.
4 votes -
Vision Insurance
Just curious if Weave could pull Vision Benefits for offices.
1 vote -
Move Bday notifications to the ALL tab rather than actionable
Our bday text messages fill up our actionable texts daily and I think it would be a better use of our time to have it appear in the "all" tab rather than "actionable". If a patient responds to it then it appears in the Actionable anyway and then we can send them some birthday emojis!! :o)
1 vote -
Payments Integrate with Avimark
On behalf of Bonners Ferry Veterinary Clinic, s00300004. We process a ton of credit card transactions a day. Having a Payments feature that integrates with Avimark is crucial so we can balance accounts and print detailed receipts. Can this please be put on the timeline?
3 votes -
Weave App -> Filter Received Faxes Based Off of Recipient Number (When Office has multiple fax numbers on one account)
Weave App -> Filter Received Faxes Based Off of Recipient Number (When Office has multiple fax numbers on one account)
2 votes -
Credit Card payments during hours of operation
Hello,
Regarding Credit Card Payments:
When we receive credit card payments from our patients after hours it is difficult to reconcile our bookkeeping/accounting.
Would it be possible to put a request into the software development team that when credit card payments are made after business hours, say 5 pm, that they will be credited to patients account next business day?
I am sure other offices are having the same issue and would benefit from this change.
Please note offices have different operation of hours and close at different time. If we can set our own time that would even better.…
1 vote -
Missed Call Analytics Days of the Week Report
I am going through the call analytics and noticed that we are missing an extraordinary number of phone calls comparing each successive month this year. Each month since the beginning of the year, it appears that we are progressively missing more calls to a staggering point of about 60% missed calls to 40% answered in July. For comparison, it was the complete opposite in February with 60% answered to 40% missed. I am trying to determine when we are missing most of these calls through the reports, but it only gives me the time of day when we are missing…
1 vote -
Covid Screening Form
On the Covid Screening form, it would be great if all the words were black, but if they answered YES to any questions, the YES would be in RED!!! to make it stand out
1 vote -
Ability to update billing email address on portal
I'd love the ability to edit my billing email address. It should be a clickable/editable field in the Account/Billing section. Instead I need to call and speak with someone, spending both your time and my time on something that could be a quick click.
2 votes -
Previous Automated Messages Purged
I would love a feature where you could purge automated messages from a previous year so when looking at a patient's messaging history, it is more streamlined.
1 vote -
Unread/un-listened to voicemail report
Add functionality to generate an unread/un-listened to voicemail report for all phones in the Phone > Devices list in the Weave Portal & allow it to be automated to run at a set time daily.
Anecdotally, our company has issues with certain employees not listing to/responding to voicemails in a timely manner and we'd like to be able to track that more efficiently than having to walk to each phone and counting how many unread/un-listened to voicemails there are.
1 vote -
different identifiable ring tones
The staff would like the phones to have a separate ringtone when a patient is put on hold and after a period of time, that line rings again, because if another staff retrieves that call without knowing that the first staff member put at patient on hold, our office doesn’t look competent to the patient when they have to explain things all over again to someone else
30 votes -
User role with limited access to Reviews section of the desktop app
Creation of a user role without access to the reviews section of the desktop app for office staff such as front desk employees
1 vote -
Appointment Reminder
Please enable the appointment reminders to auto-fill the location address depending on which office they go to with an "Address" pre-fill button. For example, if a patient has an appointment at office A, if will auto-fill that locations address. If the patient has an appointment at office B, it will auto-fill that address. That way I don't need to create a separate appointment reminder for each location.
1 vote -
Custom List option
There should be an option to create more than the preset lists on Weave. Specifically to have one "quick fill" list that is for hygiene only and an additional "quick fill" for the dentist treatment.
In addition to this, there should be a method to upload unscheduled treatment into this "Doctor Quick Fill"6 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Verify Identity
1-Your writeback use 4 identifiers First Name, Last Name DOB and Mobile Phone # in Kiosk Mode.
Some of our elderly pt's do not have mobile phones but this a required field in the "Verify Identity" fields.
How do we work around this when using the Kiosk?
2-Second Suggestion same mode. When in Kiosk mode to type all of these identifying factors is a lot and does not make using the digital forms and the check in process easier. If we could use just PatientName or DOB and Chart ID# / Pt Id#. This would link the form to the…1 vote -
Appointment details integrate with Avimark
We love that the schedule shows the appointment times and practitioner but we really need it to show the appointment notes as well. Example - recheck, puppy vaccines, spay, etc.
2 votes -
when text to pay payment made add card type to the notice
when text to pay payment made add card type to the notice
it would be much faster for our team (who all take payments) to be able to see on the desktop app what card type was used per text to pay payment received instead of the extra step of opening the admin portal and searching there. less chance for error when inputting payments into our database.
2 votes
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