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  1. WEBPT Integration

    I am wanting to integrate my EMR system with Weave. I have been using WEBPT for over 10 years and have been very satisfied with their services. I really don't want to transition to another EMR system. Can you please see if you can integrate into WEBPT EMR platform. Thank you.

    4 votes

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  2. Weave Support Chat

    I am NOT a fan of the new Weave chat. I would much prefer to wait for someone in a que. I understand typing in a topic so the issue can be sorted but the automated portion is not helpful and a waste of my time as a client.

    1 vote

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    0 comments  ·  Chat  ·  Admin →
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  3. problems

    neither of our phone lines work, again. This is a huge detriment to doing business.It happens several times a year and I will soon have no choice but to cancel your service. Can tech support call me on my cell 585-734-4659

    1 vote

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    0 comments  ·  Phones  ·  Admin →
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  4. Undelivered Txt/Email

    Consider showing your summary reports undelivered texts or emails please. This will be super helpful and help save a lot of time. Our old system had it, and helped keep records up to date :) Love Weave so far
    Also creating a way to have the dashboard "pinnable" to the desk top, that way it's always in front of us when we are looking at doctors schedule.

    1 vote

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    0 comments  ·  Analytics  ·  Admin →
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  5. Vaccine Question

    Please add question to the Wellness Form asking if a patient has been vaccinated for COVID-19 and a date box of when it was administered!

    2 votes

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  6. Contact back up options/customize close of day

    Overall, Weave is a great system. Just have a couple of suggestions/requests:
    1-Although most do, not every patient has a mobile phone/text capability. We would like Weave to email/call those patients who are unable to receive text messages. I realize there is an email option, but it is all or nothing. We don't want to send texts AND emails to patients--we want to send texts OR emails to patients--if they have neither text or email, then an automated phone call (Yes, we have some wonderful patients with only a land line).
    2-We would like to customize the close of day…

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  7. Intergration

    Would like to see patient pictures port over from Eyefinity EPM. We would also like the ability to send custom mass texts to our patients as well as emails. Thanks

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  8. Software number identify

    I would like the software to be able to determine who is actually calling when a number is attached to different patients on one account.. ie Mom's # is in kids account, I want it to populate Moms name not kids name is missed call. Also, I would love the software to be able to determine SMS when placed in different fields other than "cell phone". Thank you

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  9. VM bypass

    Are office hrs are listed for the general public but I am here earlier. I would like to have a code or something to bypass the VM and ring into the office for employees who may be late, sick etc.

    1 vote

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    0 comments  ·  Phones  ·  Admin →
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  10. Custom User Access

    Suggestion: allow advanced team members access to listen to phone calls!

    1 vote

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    0 comments  ·  Phones  ·  Admin →
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  11. Metrics

    Hi there,
    I need to pull Average speed of answer and Average Handle time or Average Talk Time.
    Thanks,
    Deborah

    1 vote

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    0 comments  ·  Analytics  ·  Admin →
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  12. Converting files to PDF

    Hi- This is Jo. Our office has been using Weave for a while now and even though we love the features; my frustration comes from having to convert png to pdf now. Having to download the wellness forms and then convert to pdf, then save again and finally importing the file is very inconvenient! Especially in an office that is sooo busy! It would be great if you looked into this and make a change. Thanks in advance.

    1 vote

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  13. text receipt

    Offer a text option for credit card receipts.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  14. Show Phone Number on Texting

    I would like received messages to show the phone number from which it was sent to know what number to call or who is receiving the messages I send or when I need to call.

    13 votes

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    Planned  ·  6 comments  ·  Text Messaging  ·  Admin →
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  15. Weave Admin Portal Reporting Modifications

    In the Weave admin Portal I would love the ability to look back farther than 2 weeks. I would like to be able to compare month over month to see the volume of messages that are going out daily. This is especially vital as we are working through the anniversary of the shutdown and the number of patients that we saw in March, April and May of 2020 are drastically smaller than the months previous and I would like to ensure that the modified recall reminders are going out to a wider range of patients.

    1 vote

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    0 comments  ·  Analytics  ·  Admin →
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  16. Change receipt font, size and bold

    Be able to change the font, size or bold for the receipts. Everything I print through my receipt printer is great, except receipts from Weave. Only the business name is clear to read.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  17. Form Editing Capability

    It would be very helpful if we could have access to edit our COVID questionnaire or if Weave could create a fillable version of our COVID form and link that form to the text messages our patients receive.
    Thank you,
    Terri Lipps, Office Manager
    Woodard Orthodontics

    1 vote

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    0 comments  ·  Text Messaging  ·  Admin →
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  18. VOICEMAIL

    iN OUR ADMIN PORTAL GRETING SCHEDULES FOR OUR OPEN SELECTION, WE HAVE "SEVERAL CLOSED" SELECTIONS. CAUSES CONFUSION DUE TO OUR PHONE EXTENTION RINGING. CHANGING NAME OR REMOVE CLOSED PORTION WOULD HELP OFFICE

    1 vote

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    0 comments  ·  Phones  ·  Admin →
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  19. Feature under "Lists"

    In the weave portal, under the Lists area, there are few options for collections as well as unscheduled patients for recall. In the past I remember that it would break it down further and show the no of unscheduled patients for 6 mo, 12 mo, 18 mo etc.
    Also under collections, it would break it down to amount over due by months. For some reason there is filter option but doesn't show the breakdown anymore.

    Please add that feature back, it was insightful.
    Thanks.

    1 vote

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    0 comments  ·  Analytics  ·  Admin →
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  20. Analytics display and data

    The color scheme for the font in analytics is unreadable. It is white on light grey. Make the font black please.
    Also need metric with total call minutes rather than just number of calls to accurately reflect phone activity.

    1 vote

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