Desktop App
980 results found
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Automated check in alerts
Alerts that pop up on team chat when a patient checks in at the front so that the whole office knows they have arrived!
1 voteThis is under consideration. Thanks for your feedback!
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Delete voicemail after callback on phone
There should be a way to delete a voicemail after using the option to call back the customer on the phone. It's ridiculous to have to hang up the phone and re-call the voicemail number to access and delete the message of the customer you just called back!
1 vote -
1 vote
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Automatically Open Patient Clipboard
Our receptionist is always commenting on how Weave would be better if it would integrate with our PMS (Cornerstone) to automatically open the Patient clipboard for the client that is calling in, specifically on the system that answered the call. One way I see that would be more realistic to implement (in my opinion) is setting up the integration then adding a "Open Patient Clipboard" button under the patient information that comes up with call pop. The main issue this resolves is us having to switch between Weave's Desktop app and our PMS on the screen (or having to shrink…
1 vote -
Modify Review Request verbiage per patient.
We should be able to modify the verbiage for review requests on a per patient basis, similar to how text to pay requests can be changed prior to being sent. This would be specially helpful if we'd like to request reviews from patient in different languages or to personalize the request to the experience.
1 vote -
reduce clutter
Feature enhancement requests-
1-have an option to clear recent & missed calls
2-have option to not have appt reminder texts show up in the feed so offices don't have to spend time deleting them1 vote -
Blinking Occupied Park Lines
If a call is on hold (or parked), a blinking light would help our doctors and staff know which parking spot to pick up and would be a visual reminder that a client is waiting for our help.
3 votes -
Can't text unregistered numbers
If the patient is new, and they ask for our business address if the number isn't synced with Weave yet it glitches, and won't allow for a text.
1 vote -
Payments writeback to Dentrix instead of having to manually posting each transaction
Currently you have to manually post each transaction to the Dentrix ledger, which adds to the possibility of user errors being made. It would be great if the payment would writeback into the Dentrix ledger since you are already selecting the patient through Weave anyway.
1 vote -
Recall Email Reminders Action Button
The Action button for Recall Email Reminders says: "Contact Me" and there is no way to change what that says. This should be able to be changed especially because "Contact Me" doesn't sound very professional.
1 vote -
Call pop integration (programable button add-on)
Many offices use patient management systems or call logging programs that don't officially integrate with weave. While we are working on getting more integrations set up in the future, it would be very useful if offices were able to have a rough integration with Weave and any program they use by having there be a programable button on their Weave Desktop client that could take them to the program or website of their choice. If it was a call logging program they wanted Weave to be connected to, it would be helpful if the button was located on the call…
1 vote -
Client account balance in phone app
We would like to be able to see client account balances in the phone app, please (ImproMed practice management software). This is important information to have when someone calls for emergency service after hours.
1 vote -
Icon showing Received Forms
We'd love to see an icon next to patient names showing that they have submitted forms. This would be similar to the icon showing that they have sent a message.
5 votes -
Voice mail
We would love to see Voice Mail transcription in the email that is sent to the office/user. We currently forward our phones to Ring Central whenever we can't answer the phone (whether we are open or closed), so that we can see the full VM transcription in the email. The manager receive the VM emails as well as the main/front desk email address. It keeps the team accountable -- ie, the manager can check that the team answers/responds to voice messages.
1 vote -
Reviews into Social Feed
I've used Birdeye-- they had an automation for uploading reviews into facebook feed. Thank you for considering this!
1 vote -
scheduling
Make it more clear that the client is filling out the Patient (Pet) information when scheduling. 9/10 of our online scheduling requests fill out their own information instead of pet's information where it says "patient".
1 vote -
scheduling
Have an option for clinics to put a note that if they are a new client, to call rather than fill out online request. We require deposits and detailed information for new clients and end up having to call them anyways.
1 vote -
RIng back
Hello,
I would like the option for the ring back function to ONLY ring back to the phone that originally placed a caller on hold. Seems silly for other users, not involved in the conversation to pick up a ring back. When it rings back all phones and a different person answers, It has the perception to our patients that our office is incompetent. Patients feel frustrated to have to reexplain the reason for their call.
Thank you,
Sage Hammer
Heights Eyecare
sage.hammer@heightseyecare.com
406-252-99272 votes -
Add filtering options for Text Messaging
We would like to see addition of filtering options for text messaging, as it is currently very overwhelming in its present format.
We would like to be able to filter messages that have not yet been sent for text writeback from the ones that have, and also be able to filter messages by date received as well as by content ("search within messages" similar to what phone texting and facebook messenger offer)
The Actionable tab is only useful to a certain extent as messages are moved from that list once they are responded to, and tags have to be manually…
2 votes -
Auto review texts should not send to patients that have not showed.
The previous post about this is marked completed, but my review texts are still sending to patients that are not showing up. Your support team was contacted this morning and they told me that it queues an hour before the patient's appointment so therefore if the patient is confirmed one hour before the scheduled appointment time they will get a message no matter what. We don't know the patient is not going to show up until AFTER the appointment. Queueing before the actual appointment time isn't actually functionable. It makes our office look like we don't pay attention to our…
2 votes
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