Desktop App
-
Fix pop up window so we can see all the message, or resize it.
Fix your software. The message pop ups cannot be resized and right now I cannot respond to patients because only have the chat window shows up. Your support has no idea how to resolve this and recommended we send you some feedback about it.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
Video Correspondence
Allow video correspondence with patients so we can take instructional and welcome videos to send to them prior to their visits.
3 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
custom email
Within the custom email allow user to create as many call to action fields as they would like and rearrange the design and order.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
Weave Text Glitch
Weave keeps showing me old messages. I waste so much time looking for something that's already been taken care of, or I embarrass myself by responding to an old text with a client. This is an anti-productive glitch.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
React with "like" or an emoji to messages on Team Chat
We want to "Like" or react with an emoji to a specific message on the team chat lines.
1 voteWe are looking to make updates like this and more in early 2022. If you would like to provide more detailed feedback, please schedule a 30-minute conversation with the product manager, Aaron Airmet: https://calendly.com/aaron-airmet-getweave/30min
Thanks!
-
Photos and attachments in team chat
Need to send photos and attachments on team chat
1 voteWe are looking to make updates like this and more in early 2022. If you would like to provide more detailed feedback, please schedule a 30-minute conversation with the product manager, Aaron Airmet: https://calendly.com/aaron-airmet-getweave/30min
Thanks!
-
MOBILE VS DESKTOP
Would be nice if the desktop and the mobile app had the same capabilities. You can see who you are sending a bulk message to and can click the patients the that you want to exclude on the mobile app but not on the desktop. You can create message templates on the desktop but not on the mobile app.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
refund options updated
We need to be able to provide a refund to a patient with a different card - if the original card expired or was lost etc. For any amount - if possible - not just what was paid on that card.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
update payout page
Please try to make the payout page more user friendly with date transaction was done and when payout reached the bank not the intiated date - the lower half of the payout page is the only useful section - it would be great if it could be closer to the top.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
multiple recipients for payment notification emails
Please update Weave so that multiple email recipients can be added to the Weave payment notification emails
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
Who is texting the patient?
In the text messages, the little person icon no longer tells us who is sending text messages. Please add this feature back so we can tell who the patient is communicating with.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
Quick Fill
I wish that you were able to send a message directly from the quick fill list. It only gives you the option to call.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
Turn off text messaging for specific users
I want to be able to toggle calling/texting capabilities on and off in the mobile app for my employees
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
Call Analytics Available to Administrative Users Only
Call volume analytics are available to all users, not just for those with administration rights. That poses a problem between team members when they can see each other's productivity. Leaders need to be able to view and dig in so they can coach but it should not be available to every staff person.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
Team Chat
Send photos within the team chat
10 votesHello! I’m the new product manager for Team Chat. I would love to know a little bit more about how you’re using Team Chat and what improvements you feel need to be made.
Please schedule a 30-minute video chat with me here if you would like to provide more detailed feedback: https://calendly.com/aaron-airmet-getweave/30min
Thank you,
Aaron Airmet -
Shared phone numbers in family file & Caller ID
Shared phone numbers on caller ID often show up as a child instead of head-of-household or adult patient. Is there a way to change this?
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
Phone Tree Report
Would it be possible to have a report in the phone analytics that was broken down by options in the phone tree? For example, it showed the amount of calls that went to Option 1, how many of those were answered and how many were missed.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
same day notifications if appt is cancelled
We have noticed that if a patient cancels an appointment on the same day that they still receive text notifications as if they are still scheduled. This is very confusing for the patient.
3 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
payment via text notifications
We need notification sent of payments made via text or online. These payments are easy to overlook and not get recorded to their current balance. There needs to be a better way of notifying the accountant of new payments via text/online. Thank you!
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
Pt Schedule requests customization
Regarding online patient requests: It would be great to be able to customize the information that is asked of the patient at the time they are requesting an appointment. Currently they are only asked to enter name and phone number. In our officemate system we cannot create a new pt profile with only that information. We must have at least date of birth in addition to the rest. So what happens is we have a request but we cannot create a profile until we call them for date of birth so therefore we cannot put them in an appointment spot.…
2 votes
- Don't see your idea?