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  1. Toggle Phone Tree On/Off

    We would like to able to turn our Phone Tree on and off during the day, for when we have the personnel to answer live. We are getting a lot of hangups and are missing customers because they want to talk to a live human. Now we have to call/chat to weave to get it off, then call back to turn it on, which is a pain. Other alternative is to delete phone tree which is worse. Thanks

    1 vote

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    0 comments  ·  Phones  ·  Admin →
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  2. Separate notes for patients profile so they do not show up on every member of their families profile as well. Make it individual to the pat

    When you go to add notes to a patient’s profile, it adds the note to everyone in their family. This makes it impossible to leave a personal note for each member of the family. When a note appears for everyone in the family it becomes very confusing to reference their personal notes about what you spoke about last time or personal details about the person. An example would be where they work, where they go to school, their interests. If it is not individualized he gets confusing when family members all come in.

    2 votes

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    1 comment  ·  Admin →
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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  3. Fax file size

    it would be great is we were able to send Faxes that are more than 25 MB because when we send medical records which can be anywhere from 10 sheets to 200 sheets of paper and that have to be grouped in one file because they have a notary stamp page with it.

    it would be great if this system worked more in conjunction with WebPT for scheduling appointment reminders.

    this system was suppose make office work easier but it has added a lot of steps compared to what we use to use especially in the faxing area. for example…

    11 votes

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    Started  ·  3 comments  ·  Fax  ·  Admin →
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  4. Campaign Modifications

    I would like to see the ability to send out email campaigns to people scheduled on certain days. Sometimes we want to get information out just to those people and it takes a long time to do it manually.

    2 votes

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    Started  ·  0 comments  ·  Email  ·  Admin →
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  5. Strategic Platform Integrations (Schedule, Accounting, etc.)

    Our physical therapy clinics use fullslate as our scheduler. It would be great to have that integrated into weave. It has an open API

    1 vote

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  6. Issues with Team Chat

    We always have a problem with our Weave Team Chat feature either not being available or glitching. We were told the way to resolve it is to uninstall the app and then reinstall it, which is not convenient especially when we are busy and need to get a message to another member quickly. Some of the issue when someone send us a message is when we click on "View Message" it doesn't show the message that was actually sent at that time. It shows an older message and we have to leave the chat group and come back. Help us…

    6 votes

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    Under Review  ·  3 comments  ·  Chat  ·  Admin →
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  7. Team tracker for fax

    An office would like to have added to the fax report they receive, who is responsible for sending each fax. It would help with their tracking.

    2 votes

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    0 comments  ·  Fax  ·  Admin →
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  8. text allowing for notification of 2 separate appointments on the same day.

    On the reminder texts that go out. We need a template for a single patient to be notified of two separate appointments in the same day in one text. e.g. John Smith has an appointment at 9:00 am and 3:30 pm on June 11th. Thank you!

    13 votes

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  9. Interoffice Chat Feature

    We started using the interoffice feature to help our team have more accountability for returning calls, answer questions, etc. We created specific group chats to include only those who needed the information and in doing so, it crashed our weave storage and lost all of our conversations and patients to follow up with (close to 900 patient questions over the course of 3 months). We luckily had a document to track them as well. It really changed our patient/team experience, would it be possible to include a feature to allow the office staff to communicate in a way similar to…

    2 votes

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  10. Detailed location

    We have multiple locations and require a detailed location not just a city name.

    1 vote

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  11. Customer would like an integration to where our faxes are stored

    They are a high volume fax practice and need to be able to have a url or api that would give them the ability to process and store faxes in services like Sharepoint.

    1 vote

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    0 comments  ·  Fax  ·  Admin →
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  12. Identify user permissions for Data Sync service

    Please identify all permissions needed for the Data Sync service to function. Running as the Local System account is definitely an over-reach and a security risk as a result, since Data Sync allows remote control over entire servers containing sensitive patient data.

    A list of functions that Weave can remotely perform on a server using Data Sync would also be appreciated, please.

    1 vote

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    0 comments  ·  Data Sync  ·  Admin →
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  13. Identify URLs and ports for Data Sync and phones

    I'd like to know what URLs and ports are needed for the phones and Data Sync software to communicate in order to apply firewall rules to restrict everything else, please. Also, do the phones need to be able to communicate with each other locally when making an interoffice call?

    1 vote

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    0 comments  ·  Phones  ·  Admin →
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  14. Data Sync logs

    Please allow visibility into data sync successes and failures. We have no idea when they occur or if any issues are ever encountered.

    1 vote

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    0 comments  ·  Data Sync  ·  Admin →
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  15. Prevent patient images from being sent by Data Sync

    Please give an option to NOT send patient images by Data Sync, particularly with Open Dental. We don't keep photos of our patients, and I find that it's sending up images of documents, which is kind of a HIPAA concern: transmitting patient data that doesn't need to be transmitted.

    1 vote

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    0 comments  ·  Data Sync  ·  Admin →
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  16. Weekend Phone Tree

    Please add a "Weekend" Phone Tree option, in addition to the "Evenings" Phone Tree.

    1 vote

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  17. retrieve archived messages

    An office I spoke to wants there to be a way to retrieve recently archived messages, since sometimes they accidentally archive a message and don't know which patient it is from so they can't just search the text thread.

    2 votes

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  18. Save the Appointment Date/link to calendar

    I spoke with Weave and Revolutionehr regarding the ability to use the
    Save the Date Reminder Feature with Weave.

    Please see the email below. This is a feature we are very interested in
    and hope the Weave and Revolutionehr can

    integrate this. I'm sure other Optometry practices will appreciate it
    as well.

    Hi Karen,

    Thanks for reaching out to RevolutionEHR customer support about your
    Weave integration. At this time the Save the Date Reminder link is not
    part of the integration with Weave. Weave would need to request the
    additional feature directly to us at partner-support@revolutionehr.com
    so our engineers can…

    1 vote

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  19. work with chromebooks.

    The ability to send images between coworkers and group message would be great.

    4 votes

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  20. Sort tags

    Text message tags should be sortable.

    As we add new tags and determine the best tag groups for our practice, it would be helpful to be able to sort the tags. Currently they are not alphabetical, or sortable, so the list is very disorganized.

    I will have to delete all my tags, and re-instantiate them in order to fix this when the tags aren't being used (on a weekend).

    This turns a minor tweak into a big project unecessarily.

    3 votes

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    Started  ·  1 comment  ·  Text Messaging  ·  Admin →
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