Desktop App
1140 results found
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Sending Auto Reminders by Business days
I want to have a way so I can send my customers the option to review on Yelp, instead of Facebook
1 vote -
Changing Timeframe for Email Marketing Filters
send messages to the unscheduled customers in a mass message so they can add them to the schedule.
***However they want an option that will not alert customers who are scheduled. The Email Marketing offers filter options to send to unscheduled customers, but only up to 30 days, then it would also send to all the customers who ARE scheduled after the 30 day mark. Do we have any solutions for this?1 vote -
Sending Auto Reminders by Business days
There needs to be a way to send out by business days, and not by "next available day"
1 vote -
Call patients straight from the Schedule
When you click on the more information button for a patient (indicated as a white i in a blue circle at the top of the schedule), it gives you a quick window with a lot of information. It also presents phone numbers and email addresses as hyperlinks to a service called the Telephony Dialer. It would be so helpful if that link could sync with Weave and automatically pull up the patient or call the phone number.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Automatic Updates for Desktop App
Please enable automatic updates to the Weave desktop app. Our staff likely dismiss the notifications for updates, which then leads to issues with the app. It would be great if the app would queue an update for the next time the app is launched, or if it could be performed outside of office hours. Thank you.
1 vote -
Integrate Weave with Acuitas
Submitting an enhancement request to integrate weave with acuitas. Would make processes much more seamless, thank you.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Adding phones to station without Calling Weave
Having the ability to change phone stations without calling us (adding phones to a station)
1 vote -
Fusion EMR
I'd love to see integrations with Fusion WebClinic EMR.
2 votes -
Payment amount adjustment
Would be nice to be able to adjust a credit card amount without having to refund it and then re-process.
2 votes -
Custom List by Age
Hello, can you please add more customization options when making lists. I would like to be able to create a list that ranks patients by age. In addition, I would like this list to show overdue patients as well. Please make these changes ASAP. Thanks, TV
2 votes -
Forward Incoming Faxes to Email
Please allow for the ability to have incoming faxes received, to auto forward to an email account we can designate?
9 votes -
Mobile App Call Transfers / Park / User Status
Transferring calls through the mobile app.
Parking calls through the mobile app.
Bluetooth capability for the mobile app.
Setting current status for user (i.e. away, on lunch, out of office, etc.)4 votes -
Constant Technical Issues
Is anyone else experiencing tons of technical issues with Weave? We've been extremely disappointed in the platform since we first signed up (in September 2021). Our calls drop, the speakerphone app doesn't work, we experience constant technical issues with the phone function on the mobile app, the app will freeze and then quit, among other things. We've been told there's a "bug" in the app, and that the software development team is working on it. That's great, but we've seen absolutely no improvement since we first spoke with customer support over two months ago. Small issues have popped up since…
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Additional fields for Patient Contacts
Nate Skroski was extremely helpful in setting us up with Weave. I appreciate that Weave's support people are not located in another country. It is so beneficial with making sure we can understand one another. IDEA: Please add an option to include Work Phone when adding a new contact. Add an option to add Business Name.
2 votes -
Refresh Weave website OVERKILL
Weave has recently begun to constantly log us out of the website. Logging back in is NOT a quick, one-step process either. While I'm on the phone with a patient and need to check if they have answered the COVID questions; I have to put them on hold to wait for Weave to catch up!
3 votes -
Entire app and site Slowness Complaint
Weave admin portal and app has been incredibly slow for weeks now. What changed? WHAT is going on? Logging in is slow. You repeatedly enter log in information. There is an unacceptable from the time a credit transaction happens to when it shows up in the admin portal or app filter. Our office has absolutely been thrilled with Weave up until this point. I am not sure what is going on and would appreciate follow up.
Thank you,
Tina Holtzman
312-549-8691
tina@drbloomplasticsurgery.com2 votesWe have released an update that should resolve the issue of being constantly logged out of the weave software.
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OpenDental API and Database Integrity
Starting in version 21.4 of OpenDental, 3rd party vendors will not be allowed to write directly to OpenDental Databases.
Transition Timeline:
We need to give you time to transition to the API. Here's a rough idea of how that transition will work. Version 21.4 will be released approx 12/2021. Users will start to see small notifications in various screens indicating data being changed by third parties. The warnings should not be scary and there will be lots of explanation so that they won't be concerned and they won't call anyone. Every three to four months, as new versions are released,…1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Syncing incoming mobile calls with office hours
Is there a way to set up incoming mobile calls as you set up Office hours or sync it with the office hours? That way, calls only come in on the mobile app during business hours ONLY
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Phone Tree in mobile app
-Add mobile app to call queue capability.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Auto texts to patients with upcoming appt and needs a health history update form link
Auto texts go out annually using the CC Recall types for patients with appointments AND need their health history form updated with the link provided to the form. Another option would be to read each procedure and if the procedures listed in the appt has a HH (Health History), a text message goes out with the HH form link. There MUST be a way to send out a text with the HH link for patients with appointments in the next x days. :)
3 votes
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