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1149 results found

  1. Having a scanner or fax that goes right to the app

    When having to send a fax it is a pain to scan the documents into the computer then attach them to the fax... it would be amazing if there was a scanner or fax that went directly into the documents for the fax being sent!

    11 votes

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    Under Review  ·  1 comment  ·  Fax  ·  Admin →
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  2. Team Chat - Actionable- Patient Tag

    I love the actionable option through messaging. It is nice to see that someone has read it, but also knowing it hasn't been completed yet. I would LOVE to have that option also under team chat, because sometimes a task is given and can get lost in the whole chat. I also, can support the message on Patients being tagged in team chat as well. It would be even great if you could click on the patient tag and have their info pop up from the team chat conversation.

    1 vote

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    0 comments  ·  Chat  ·  Admin →
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  3. Create videos explaining how PMS (Ortho Trac) works with Weave.

    Have videos explaining how the two systems work together. Where the information is pulled from etc.

    1 vote

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    0 comments  ·  Data Sync  ·  Admin →
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  4. Forward Voicemails in the App to a user with email notification

    In the app on the phone and desktop, we should be able to forward the voicemail to another user. This should then prompt a notification to that user in the app and in an email. the email should contain the link to the voicemail and a transcription of the voicemail.

    1 vote

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    0 comments  ·  Desktop Client  ·  Admin →
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  5. To have " mark as read" setting for each auto- messaging "appointment reminders"

    For the last 3 years we have had a auto message that went out 3 hours before their appointment asking them to text to let us know they have arrived and to stay in the their car. At which point we confirm them into our PMS. When its time for them to come in we texted them asking them to come in. Starting today this message is being moved to all and marked as read. This is an issue and would like to see the ability to turn on and off the "mark as read" per each auto-message.

    1 vote

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    0 comments  ·  Text Messaging  ·  Admin →
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  6. save the day for eyefinity EHR users

    please integrate weave save a day appointment reminder with eyefinity EHR/PM! I think about 70-90% of the optometrists in CA take VSP and VSP hosts its electronic medical record via its Eyefinity PM and EHR so this is an area that Weave can really help by allowing integration of Eyefinity EHR with Weave Say the Day so patients can get appointment reminders right away as they schedule the appointment for the eye exams. I am sure potential eye dr offices clients of weave would be more inclined to subscribe to Weave if this feature is available too! Thanks so much!

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  7. We need to

    Have a time stamp on when Online schedule requests come into our desktop app. We sometimes have multiples or even for requests that are not available on the schedule and we have no way of troubleshooting.

    1 vote

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    0 comments  ·  Schedule  ·  Admin →
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  8. call recording

    The call recording toggle on and office is very easy to accidently click on the desktop app and the mobile app. My thought is that it should live within the admin portal only. I cannot foresee an office regularly flipping this feature on and off. I accidently flipped it off when we had a late start due to weather and it took over a week to notice. Of course, the reason I noticed is because I needed to hear something a patient said and now have no record of this conversation. I am spoiled and need that call recording! Thank…

    1 vote

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    0 comments  ·  Settings  ·  Admin →
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  9. Auto reminder to complete forms until they have been completed

    When trying to get patients, particularly new patients, to complete the necessary FORM, it would be nice to have an auto-message that continues to go out every1-2 days until the patient clicks on the FORM and completes it.

    1 vote

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    0 comments  ·  Forms  ·  Admin →
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  10. Call Pop Caller Was Forwarded Info

    Call Forwarding Location ID -

    We have two locations. Both use the same phone number, and our patients choose from a phone tree to talk to which facility they want. We have it set that if a patient calls our original location (option 1) and the call isn't answered, it is forwarded to our Cedar Park location. I'd like to add on the Call Pop info for that caller, some indication this caller tried the original location first and it was forwarded. This is just helpful for the front desk staff, so they are aware before answering that this is…

    1 vote

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    0 comments  ·  Phones  ·  Admin →
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  11. Oh Hold

    The phone rings a tone reminding us that someone is on hold; when it is doing that, we cannot pick up the line/the phone itself.
    Can this be fixed in the programing of the phones?

    1 vote

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    1 comment  ·  Phones  ·  Admin →
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  12. Recorded call permissions

    I need to be able to give certain users abilities to listen to recorded calls but I DO NOT want users to be able to delete recorded calls unless they have the proper permissions. For example. Phone manager should be able to listen to recorded calls but not delete. Deleting recorded calls should be Admin permission only

    1 vote

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    0 comments  ·  Settings  ·  Admin →
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  13. Reminder Calls

    I think reminder call would be a plus for the older patients that don't have texting or email Thanks to Aaron M for all your help 5 stars

    1 vote

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    0 comments  ·  Phones  ·  Admin →
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  14. Specify text response locations

    For an office as busy as we are, we would like to option to only see messages that apply to specific areas. ie)Optical only sees the messages tagged to them.

    4 votes

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  15. Regulate the ability to delete text messages

    Text messages that have already been sent to clients are able to be deleted. For example, if a tech assistant erroneously tells a client to discontinue medication, they can delete the text message after it has already been sent and received by client. As the practice manager, I cannot see what has been sent from our business number, even though a client has received this. The information is not recoverable. I propose that the ability to delete text messages is only a permission for Advanced User and above. In other words, this permission can be disabled by assigning someone a…

    1 vote

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    0 comments  ·  Text Messaging  ·  Admin →
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  16. Ability to transfer an incoming fax from a regular line to the fax line.

    It would be very convenient if we were able to program our fax line phone number into an available phone extension so that when a fax tries to come to a regular phone line, we can transfer to the fax line.

    1 vote

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    0 comments  ·  Fax  ·  Admin →
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  17. Need ability to see who has opened/viewed faxes, and maybe comment box to keep track of status if needed

    We need the ability to see who has opened/viewed faxes. It would also be helpful to allow notes to be made in the fax folder, or maybe a box to mark when requests are completed. This will make it easier to keep track of which fax is waiting on records to be faxed back, or if something else is going on that needs to be followed up on.

    3 votes

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    0 comments  ·  Fax  ·  Admin →
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  18. save the date reminders not being sent so fast

    Needing an option to choose when the save the date reminder goes out exactly. so like 20 mins,30mins and hour. When we put an appointment on accident it send a message to them for the wrong time then sends another one once appointment is finalized.

    1 vote

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  19. fax cover sheet

    i want to customize a fax cover sheet but i want it to stay there so my staff can't change it. when faxing information, we need a liability HIPAA clause at the bottom or somewhere but i can't do that. i can only customize the cover sheet and then send it to someone and it'll be there next time but my staff can still make the mistake of changing the words or deleting it and then our faxes won't have that legal clause on them anymore. this should be an admin right or something. this is a priority

    4 votes

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    Started  ·  2 comments  ·  Fax  ·  Admin →
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  20. Expand office hours every other friday off

    I need to be able to set more custom office hours including every other friday off for example. Its two extra steps to access the menu, change the office hours, and remove the lunch break. Then reverse the process the following week. Also standard holidays such as Christmas, New Years Day, etc should be standard options to have off. Thanks

    3 votes

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