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  1. Feed back follow up/ Reciept

    How can I see if my previous Feedback/Suggestions have been viewed or answered. I haven't received an email to confirm the receipt of those suggestions/feedback.

    1 vote

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    Merged  ·  0 comments  ·  Contacts / Patients  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Appointment Reminder

    Please enable the appointment reminders to auto-fill the location address depending on which office they go to with an "Address" pre-fill button. For example, if a patient has an appointment at office A, if will auto-fill that locations address. If the patient has an appointment at office B, it will auto-fill that address. That way I don't need to create a separate appointment reminder for each location.

    1 vote

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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Need Access to Message Archive!

    Today a staff member accidentally hit "Archive" on a client text message, but did not see who it was before doing so. I reached out to Weave support and was told that there is no way to undo or restore archived messages and we would have to know the clients name or number to find the message. Not only do we not know who it was, but we get messages from existing and non-existing clients for booking, cancellation, questions, etc. so regularly on a business day that there is absolutely no way to surmise who it might have been. Now,…

    3 votes

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    0 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Verify Identity

    1-Your writeback use 4 identifiers First Name, Last Name DOB and Mobile Phone # in Kiosk Mode.
    Some of our elderly pt's do not have mobile phones but this a required field in the "Verify Identity" fields.
    How do we work around this when using the Kiosk?
    2-Second Suggestion same mode. When in Kiosk mode to type all of these identifying factors is a lot and does not make using the digital forms and the check in process easier. If we could use just PatientName or DOB and Chart ID# / Pt Id#. This would link the form to the…

    1 vote

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    0 comments  ·  Data Sync  ·  Flag idea as inappropriate…  ·  Admin →

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  5. when text to pay payment made add card type to the notice

    when text to pay payment made add card type to the notice

    it would be much faster for our team (who all take payments) to be able to see on the desktop app what card type was used per text to pay payment received instead of the extra step of opening the admin portal and searching there. less chance for error when inputting payments into our database.

    2 votes

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    0 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Physician contacts

    Our EHR maintains a list of physician office contact information as well as patient contact information. It would be incredibly helpful if Weave integration could sync the former in addition to the latter so that the most recent physician contacts can be pulled automatically rather than updated manually via CSV upload in the online portal.

    2 votes

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    0 comments  ·  Contacts / Patients  ·  Flag idea as inappropriate…  ·  Admin →

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  7. short cut to crystalPM

    I would like to be able to access crystalPM direclty from weave app. eg. someone calls and I can click on the name and the pts acounts opens automatically in crystalpm. Currently I have to copy paste the acct number or the phone number into crystalpm in order to achieve the same reuslts. Very tedious. thank you
    Dr Irani

    1 vote

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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Multi-Location Chats

    We have 5 locations and MANY of our employees work in multiple locations. It would be much easier when I am trying to send a chat message to John Doe, if all of my locations were linked so that regardless where John Doe is working he will see my message. Currently I have to change the location and try to figure out where he is logged in for the day and the keep myself logged in to that location until I get a response from him. Meanwhile, I may be missing chat messages from team members in the location I…

    1 vote

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  9. Filtering text messages - filter by "has attachment"

    We would like to be able to filter text messages to only return messages that include attachments. Thanks!

    2 votes

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    1 comment  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Campaigns

    The campaign feature has a lot of issues. I really want to use the campaign feature as a way to contact patients via email and phone (right now only email is an option). In addition, every single time I set up a campaign, want to exclude everyone who already has a hygiene appt. I have tried a million ways to make that happen, but it seems that patients that already have appts are still getting the emails and it is confusing.

    There needs to be an option to exclude all patients with future appointments that are 6 months and even…

    1 vote

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  11. PROBLEMS

    Make system more user friendly

    New patient forms all come as one and are placed under medical history... then need to seperate to all the different catagories IE pt registration, hippa, medical history , insurance ect
    MConsent put completed forms in correct catagory
    If pt name changes - Weave changes name in system with no way to know what the previous name was, as listed in our submitted form column
    New patients are completing six forms then when signing are being kicked out and info wiped out.
    pt has to Start over
    Patients are getting "stopped " if don't have…

    1 vote

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    0 comments  ·  Forms  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Become more user friendly!

    New patients are getting kicked out while filling out forms. That is very frustrating to them and does not look good for us. I was told by one of your employees that they cannot refresh the page because that will cause that to happen. You need to make this more user friendly, not all patients are computer savvy, nor should they have to be. Open Dental and mConsent are so user friendly that even my mom (75 years old) was able to use it.

    1 vote

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    0 comments  ·  Forms  ·  Flag idea as inappropriate…  ·  Admin →

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  13. populate info

    Please get the patient information to uni-formally populate between all forms so patients do not have to keep redoing it!

    1 vote

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    0 comments  ·  Contacts / Patients  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Identify patients

    We are new to your Weave forms, having switched from mConsent. In mConsent, we were able to identify a patient by their patient number, not just their personal info. Some patients may be on different accounts if they are the policy holder of insurance but want different accounts because of a marriage situation or a child that is under 26, but still on their insurance and want their kid to be responsible for the remainder of the bill. We need to be able to differentiate them so we can have them fill out the form. Right now if we pull…

    1 vote

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  15. Email confirmation notification

    There should be a way that we can see who confirmed via email. Maybe an email confirmation directly to our inbox instead of just having the confirmation in patterson. this will help to see who actually received the emails

    5 votes

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    1 comment  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  16. Earlier appointment time in reminder

    We had the option with our prior software to flag specific patients who were always tardy for appointments. These specific patients would get email/text reminders with appointment times 15 minutes earlier than the scheduled time. We do not want our entire patient base to get a 15 minute early reminder - only specific patients who need it.

    4 votes

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    Under Review  ·  1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  17. log of when users login

    Office would like to be able to see who logged in and when on Weave. They would also like to be able to see their own log of this (sort by person/user).

    1 vote

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  18. Payment through Website

    Hey, We had a thought!! We would love to be able to integrate the payment options through our website online!

    1 vote

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  19. Payment print receipts

    As far as payments go I love that I can email patients their receipts, however, I have some old school patients that want their receipt via paper. Currently I have to log in to the weave admin payment website. Unfortunately there is about a 2 minute Lag before the transaction shows up and is available for me to print. This has to change. There needs to be a print receipt option from the payment screen along with the text or email. I am shocked that this hasn't been addressed before. Thank you.

    9 votes

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    4 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Weave Buttons

    Be able to rearrange or "hide" app buttons not in use

    1 vote

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    0 comments  ·  Desktop Client  ·  Flag idea as inappropriate…  ·  Admin →

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