Phone System

  1. Ability to pull up client account in PMS from call pop

    When a call comes in, and you get the call pop, it would be great to click on their name and then it opens their account in the PMS. Currently, you have to switch over to the PMS and search for the client.

    4 votes

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  2. Automatic holiday voicemail over ride.

    My last job, we had a different voip provider and their system had an automatic way to set the phone system to holiday messaging. We could select the holidays that it would do this. We didn’t have to rely on someone remembering to switch a button in an app.

    1 vote

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  3. Call Queue.

    With the new call queue, the phone lines should automatically get put on hold in order of their call. Right now, all the phones ring and will not stop even though the caller is technically on hold, it is very distracting hearing the phones ring and makes us look like we are not helping our clients. It also makes it impossible to use the phone unless you want to answer that call.

    Also, when the receptionist hangs up the phone, the phone should ring right away with the next caller. It is at about a 5-15 second delay right now.

    5 votes

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  4. We need an indicator on the phone screen that shows when a line was placed on hold on a particular phone. For example, if I place a client

    We need an indicator on the phone screen that shows when a line was placed on hold on my phone, there needs to be an icon next to the line I placed on hold that is specific to my phone but shows up differently on everyone else's phone so they know that's not the line they're helping.

    1 vote

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  5. Short Codes

    We need to dial 311 (a city short code) from our phone but Weave currently does not support this. We are an animal hospital and need to contact our city animal services frequently. Currently, we're using our cell phones to do so when we should be using work phones.

    2 votes

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  6. Turn off messaging for Weekend/Holiday

    It would be nice to be able to turn OFF the ability leave a message on the recorder over a weekend or holiday. We find ourselves coming into several message cancelling appointments on short notice after a weekend or holiday.

    3 votes

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  7. Longest Idle

    The longest idle "says" it goes to the longest idle, but it appears it must start at one spot over and over i.e. if there is 10 numbers, it looks at #1, then #2, then #3..etc. if any of the numbers in the list have been off the phone for X amount of time, it rings it....so the phone in #10 spot barely gets calls. I can see this even from analytics that certain people in our communications center get more calls than anyone else. Fix this!

    1 vote

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  8. Have the phone line turn red when someone is on the phone only when you have someone on hold

    The phone system should turn the line red when someone is talking on the phone. Having all the lines green when someone from my office is on the phone is not helpful at all. The rest of the staff should be able to see that we are on the phone.

    4 votes

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  9. Allow more than 10 extensions in a call queue

    Our office needs 17 extensions on our phone queue but the limit is currently set to 10. Having the system jump queues as backups is not ideal.

    1 vote

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  10. Paging Groups Please !!

    Please set up paging groups so we can select which phones we would like to page to for each page, this would eliminated redundant paging with phones in reception that are right next to each other that need to communicate with the the rest of the hospital. Thank you

    2 votes

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  11. Ability to transfer calls to and from the Weave mobile App

    Just like how the desktop phones have the ability to transfer calls to other desktop phones, there should be a feature where they should be able to transfer calls to mobile app users. And mobile app users should have the ability to transfer calls to other mobile users and to desktop phones.

    3 votes

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  12. Have the ability to call and receive calls from US territories (U.S. Virgin Islands)

    We get patients with numbers from all around the united states but we also have patients that have come from U.S. territories and have kept their same cell phone number. We are able to text these numbers just fine but when it comes to calling them, the call cannot go through. Our office is in Florida and we see some patients that come monthly to acquire our services from these U.S. territories and they do not like the fact that we cannot call them regarding their treatments. It would be a great Idea to make it possible to communicate with…

    2 votes

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  13. Emergency Voicemail Solution is Crica 2010

    has your platform came up with a solution for emergency voicemail?

    This is the biggest short coming of the weave platform. Currently, on your app – on mobile or desktop you cannot find these voicemails. They in the nether of Weave somewhere. I can only access it from the email or text that I get on my phone. Then all I get is a phone number. There should be an Icon on the app for this voicemail box. Every dental office needs this and it is vital for patient care. If you don’t understand this please call me at 916…

    2 votes

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  14. Voicemail Drops

    This is the idea: we pre-record a handful of standard messages - new patient welcome message, happy birthday message, appointment reminder calls, post op calls (the kind of message that my staff leave 40+ times a day right now).
    Then whichever patients need to be called you just click a button and those messages get dropped directly into the patient's voicemail inbox. Their phone doesn't ring. Our message gets delivered, and it simply looks like they missed our call. I know we could simply text them but I think a voicemail is more personal. This would save us HOURS every…

    1 vote

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  15. Missed calls

    It would be nice to have the missed calls show on our phones and not just on the app like MangoVoice did.

    2 votes

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  16. I would like the ability to intercom all phones or multiple phones at once

    It's nice to be able to intercom phones individually but how can I intercom multiple phones at once or all phones at once?

    4 votes

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