Hold times for our Office can be very long due to the volume of calls we receive. Once a month we release our schedule and we are then bombarded with a large amount of call. Call hold time can be well over an hour long. We need to be able to extend those call time due to the shear amount of call coming in we can not just have those calls fallback to a voice mail as we would never be able to keep up with both the calls and the messages being left. I am sure this problem has occurred with other Offices as well. Limiting hold time can be problematic and turn customers away that need our services and are willing to wait long hold times to get appointments set.