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37 results found

  1. Forms Dashboard Signed In Timeout

    Please eliminate the Weave Forms time out. While working in forms we are requested to sign back in multiple times a day because we've timed out, even if the Weave portal itself has not timed us out.

    1 vote

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    Thank you so much for bringing this to our attention. I'm pleased to inform you that our team has addressed this, and you should no longer experience frequent logouts from the Forms Dashboard.

    I would greatly appreciate it if you could confirm that the issue has been resolved on your end. As part of the solution, we have extended the Forms Dashboard idle timeout to 4 hours. This means that if you use Forms dashboard even once within a 4-hour window, you should not encounter any logouts.

    We value your feedback immensely, and we encourage you to continue providing us with insights and suggestions. Please feel free to reach out to me on mayur.pathak@getweave.com if you have any further feedback or questions related to Forms.

  2. PreRegistration Form

    When there is a missed call and the auto text goes out, we have added some text regarding "if you are a new patient, please click the link to fill out our new patient forms and someone will reach out to you as soon as possible." The link is set up for Weave Forms, but requires the "Preregistration" to be filled out. This is not a problem except that it requires an email. Some patients don't have an email or are reluctant to give one to us when they first call in to make an appointment. Could this be made…

    2 votes

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    Hi Kristin and Clement,


    Thanks for your feedback. I'm glad to share that email is no longer mandatory in pre-admission registration form. Please refer to the attached screenshot.


    Please reach out to me directly (by replying to this email) if you have any questions. 


    Thanks,

    KJ

  3. Pre-Admission Registration Form in Spanish

    We have a lot of spanish patients in our area and we've noticed that the spanish version of the Pre-Admission Registration Form has a few words or phrases that could be changed. For example, for birth date it currently says "fecha de cumpleanos" when "fecha de nacimiento" works better. Also, for the state where the patient resides it currently says "Expresar" when "Estado" would be more appropriate. Thanks.

    1 vote

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  4. Autofill e-signature

    Our new patient registration forms are a lot. Is there any possible way to "autofill" date and signature? Similar to Docusign. It would save time and patience for many people

    2 votes

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  5. Insurance cards

    Can the insurance cards be merged into one Pdf instead of two. This way the front in back is easier to access on review.

    1 vote

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    We have no control on the layout of the forms our customers create because each form is different.

    We've made many improvements to the layout of the PDF Forms generate. More layout improvements are underway. Please get back to us with examples if you're still facing this issue.


    Thanks,

    KJ

  6. Highlight errors

    We had a patient complete a new patient packet and we attempted several times to submit however we kept getting error messages. It would be great if the errors could be highlighted so that they can be corrected for form to be submitted.

    1 vote

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  7. Have the office name & Contact info/logo on top of registation form.

    Have the office name & Contact info/logo on top of registration form and on the top of the medical history form. That way if we need to print off for any reason, our office info is on the forms.

    1 vote

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  8. Picture of Dental Insurance Card

    For new patient forms, allow the patient to add a picture of the front and the back of their dental insurance card!

    4 votes

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  9. 1 vote

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  10. Smart Doc Titles

    Can you see our posted comments on previous suggestions? we have commented on the "fix" but have not been answered.
    We still have concerns for our original suggestion: When forms are created as a PDF and then added to our Eaglesoft Document center, the PDF is imported/saved as a # ex: 5104-219839031.pdf, instead of the actual document name. It would be better if the title/name of the document was the PDF document name. To make our search for certain forms easier.
    We received a response for this previously from KJ (Group Product Manager, Weave), "Thanks so much for your patience.…

    1 vote

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  11. Eaglesoft Medical History Writebacks

    URGENT
    Medical History answers are not integrating to the Eaglesoft Medical History Form, which in-turn creates a pop-up medical history alerts with in eagelsoft.

    8 votes

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    Customizable Medical History (Hx) form for Eaglesoft is LIVE! 🎉


    Thank you so much for your trust and patience! You can now customize the questions and format of your Eaglesoft medical history form as per your practice's needs and easily import it into Digital Forms. Just follow these simple steps:


    1. Customize your medical history form in Eaglesoft
    2. Set it as Default
    3. Go to Form Builder in Digital Forms and click the Eaglesoft Medical History form
    4. Click the Sync button to import it into your Forms list
    5. Add it to a packet if required.


    Learn more


    We have more such highly requested features and improvements lined up for release. We'll keep you posted as and when they're ready for roll out. Please take a moment to rate this update and continue to help us make this product better. 


    Thank you!


    Best,

    KJ


  12. Pre-built form templates

    One thing our office used a lot from other digital form services was their pre-built templates. It seems inefficient to only be able to create forms from scratch, what if a new client would need a series of forms before they had time to create their own? An idea for a solution would be a forum/database with popular or necessary forms that many clients use (i.e. medical history form, new patient form, etc.). Especially for MSP's who have multiple clients all using a digital forms service using similar, if not the same, forms.

    3 votes

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    Completed  ·  0 comments  ·  Form Templates  ·  Admin →
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  13. Synced PDF should have the form or packet name

    When using digital forms... When they are integrated into Eaglesoft and saved as pdf in smart docs, they should be saved as the form name or packet name that is created instead of random numbers.

    5 votes

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    Dear Customer,


    Thanks so much for your patience. We're happy to inform you that PDFs of submitted forms will now have the original form or packet name when they save to your documents center / imaging module in your practice management software. 


    Thanks,

    KJ


    Product Manager,

    Weave Digital Forms

  14. Capitalization is removed when Form is converted to PDF.

    Multiple Choice options in a form have proper capitalization when previewed on forms dashboard or when being filled out.

    When it is converted to a PDF after being completed, the capital letters change to lower case. It does not make for a professional looking document. Please advise.

    1 vote

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    Completed  ·  sean.foster responded

    This issue has been resolved. Please let us know if you see otherwise. 


    Thanks!

  15. Carry over data from Verify Identity form to other forms in the packet

    It would be helpful if we could view what information patient parents enter in on the Identity Verification screen. We don't want to require them to enter it again once in the actual form. Thank you!

    2 votes

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    Thanks for your patience. The verify identity form is a security and compliance feature designed in accordance with HIPAA regulations. 


    We're excited to inform you that existing patients have to fill out only four fields of information in order to access forms via Kiosk mode. 


    Also, as of last week, any information that patients enter in the verify identity form will carry over and auto-populate into the primary fields* that are in subsequent forms in that packet. This is designed to avoid entering the same data over and over across forms in a packet, which significantly minimizes manual data entry and improves your patients' form filling experience.


    Note: *carry over of information to identical fields across forms in a packet will work only if you have built forms with primary fields. It will not work with elements fields. 


    We hope you appreciate the improved user experience. We are working on…

  16. Choose which forms to display in Kiosk Mode

    We'd love to be able to choose which forms are displayed when a patient selects either "New Patient" or "Existing Patient" in kiosk mode. Currently both options show all our forms which has the potential for confusion. Thank you!

    31 votes

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    9 comments  ·  Kiosk Mode  ·  Admin →
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    Hi Everyone,


    Thank you for your patience and enthusiasm.

    I'm excited to announce this improvement to our Kiosk Mode Patient Self Check-In, making patient check-ins smoother and more efficient. Within Kiosk Mode in the Digital Forms Dashboard, you can change how your forms and packets appear during the Patient Self Check-In flow. Pin frequently-used forms to the top, hide irrelevant ones, and apply filters to display only essential forms/packets to patients.


    1. While on the QR Code page within the Patient Self Check-In flow, click Customize Kiosk Forms in the top right corner.
    2. Select the Packets or Forms tab at the top. 
    3. Use the Sort by dropdown to choose which order the forms/packets should appear for patients.
    4. Click the More icon next to a form/packet to Pin To The Top or Hide This From the Forms List.
    5. Click Save when you are finished.
    6. Select Confirm.


    Hidden forms/packets will not…

  17. 8 votes

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    Dear customer, 


    Thanks for your patience! 


    We've made a host of updates to Weave Digital Forms. The newly revamped Form Editor now allows you to collect electronic signatures. You can add this element to any of your new or existing forms which allows your form recipients to either draw (touch-friendly), upload an image or type to eSign your forms. 


    Learn more


    Regards,

    KJ


    Group Product Manager, Weave

  18. Indicate that the form has more fields to fill out

    Please update the user interface for Safari in regards to forms. Multiple patients have been mentioning errors that they cannot submit without a "please fill out the form" message. On Safari with Apple mobile devices, the "Next" button stops after the third line, patients do not know that there is additional information to fill out on a page when there are no indicators that scrolling is needed or when the block for the "next" button is large and takes up 1/3 of the screen device face. If either a scrolling indicator, or the section with the button is smaller could…

    2 votes

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    HI Kelly, 


    Thanks so much for your valuable feedback. We have made some improvements to the patient form filling experience on mobile web browsers. Attached is a video demo of the improvements. 


    We appreciate your patience.


    Thanks,

    Karthik


    Product Manager, 

    Weave Digital Forms

  19. Ability to Re-order Medical Conditions

    From Scott Young, DDS, s0003509: The ability to add the "Medical Conditions" Element to a form is great. However, when we add a value at the bottom, we are not able to drag and re-order to keep it alphabetical. This is inconvenient. As of now, if we want it alphabetical we have to delete the existing fields or re-type them all. We want to add other conditions to match what we record in our PMS. But if we add, say Anxiety. It's stuck at the bottom.

    1 vote

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    Dear customer, 


    Thanks for your patience. This update was released back in October 2022. We hope you like creating and editing forms in the recently revamped Form Editor. Please continue to share your valuable feedback and help us make it even better. 


    Best,

    KJ

  20. Pre-Admission form/ Refreshs forms

    Pre-Admission registration form screen should be able to be edited in the portal. There is a lot of information that we do not need and the patient does not fill it if there are consent forms. We fill that out since we know what the patient is coming for. Having the ability to enter what I want on the pre-admission form would be better.

    Also, when a patient is filling out forms, if they accidentally refresh the page, then it kicks them out to pre-admission form and makes us start all over. This doesn't work because patients scroll up and…

    2 votes

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    0 comments  ·  Kiosk Mode  ·  Admin →
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    Thanks for your patience. The registration form is a security and compliance feature designed in accordance with HIPAA regulations. Therefore, customers will not be able to edit the registration form.


    We're excited to inform you that existing patients have to fill out only four fields of information in order to access forms via Kiosk mode


    Also, starting today, any information that patients enter in the initial registration form will carry over and auto-populate into the primary fields* that are in subsequent forms in that packet. This is designed to avoid entering the same data over and over across forms in a packet, which significantly minimizes manual data entry and improves your patients' form filling experience. 


    As for accidental page refresh: the web browser will prevent users from accidentally refreshing the form page. They will see a confirmation popup like this:  "Changes that you made may not be saved."

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