Desktop App
490 results found
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Pre appointment notification time
We would like to be able to set specified amounts of time to notify pts to arrive by for each appt type. (EX. pt has a 2pm appt, the system would recognize it is a New pt appt and instead of telling them to be here @ 2pm it would remind the pt to be here @ 140p)
1 voteWe are currently beta testing Dynamic Appointment Reminders which allow you to send reminders to patients with a specific Appointment Type or Provider. We can include you office as part of our beta if you would like.
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NPO Reminders
Automatically have an appt reminder that goes out for patients having oral sedation or nitrous telling them instructions of no eating or drinking before the appt. It should automatically know which one to send based off of the coding in the system. For example, NPO 6hrs for D9248 (oral sedation) and NPO 2hrs for D9230 (analgesia/nitrous). I have to put these in my auto reminders to make sure they get that reminder and it always confuses my hygiene patients because they think they are not supposed to eat or drink anything.
1 voteWe are currently beta testing a feature that allows you to send reminders to patients with a specific Appointment Type or Provider. If you are interested in taking part please let me know and we can get your office early access.
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recall
Would like a report to show who has scheduled recall appts after receiving the "recall" reminder from weave. Some patients are still needing to be called or sent a postcard reminder and this would make this processes much easier. 2) like to be able to send out mass texts to patients.
1 voteWe are currently beta testing a report that shows the results of automated recall.
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Marking Messages as Unread
We are new to Weave in our office and would love a way to mark text messages that need action as unread. Currently a blue dot will show up next to unread messages. If we read the message but are unable to take action at that time there is no way to go back and mark it as unread. This would be a helpful feature. Thank you!
1 voteHello!
So this feature is available in Weave. Please watch this video below to learn more:
http://www.weavehelp.com/texting-app/
thanks!
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Need cordless phones
Need cordless phones!
1 votehello!
Please reach out to our support team and they can get a cordless phone sent out to you. www.weavehelp.com
Thanks!
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More specific for reminders and recall
I would like be able to filter patients provider and have the ability to send out appoitment reminders by provider. Also in recall we should be able to send recall out by provider also.
1 voteWe have recently added the ability to send out reminders by provider, appointment type, and operatory. When setting up a reminder you will now see Advanced Filters that can be added to the reminder.
Let us know if you have any questions.
Thank you
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turning off Inactive Patients
Turn off texts and emails going to "inactive" patients for overdue recare appointments et all
1 voteThis was just changed. It should no longer send to inactive.
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Ways to make Weave more user friendly
Please allow Weave to run continuously during the day, the timing out is irritating.
Please add call forwarding to the Weave Phone App
1 voteA change was made to make the timeout window much longer. Thanks!
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Please incorperate Orthotrac so that when patients confirm it shows in orthotrac
Intergrate Weave and ortotrac so that confirmations show in both and you do not have to manually do it
1 voteWe are integrated with Orthotrac as well as writeback confirmations.
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we would like email to confirm in dentrix
please allow patients to reply by email
1 voteThis is now possible in the newest release!
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Manual Reviews
We would like to be able to send unlimited manual review invites instead of being restricted to the 1 time every 6 weeks.
1 vote -
Review Texts - filter by confirmation type
In the Reviews app have the ability to control review texts so they don't go out to unconfirmed, no-show, or broken appointments.
1 vote -
Extending character count on auto text.
Please consider extending your character count for the reviews auto text system. 145 characters does not allow the texts to be very personable. Also it would be great if the texts could auto fill the patients names. Thanks!
1 vote -
Text options
Could individual patient text option be added...as opposed to global text option for our patients.
1 voteThis is available in Dentrix and will be rolling out to other Management systems. We will support the patient settings you have in your system for texting preferences.
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Delay to reviews invite - set a one or two hour delay for Reviews invites
Delay to reviews invite
1 voteDone!
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New messages
New texts at the top of the list.
1 voteAdded unread filter.
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appointment reminders to minimize duplicate texts
please create appointment reminders via text at least if not a full appointment reminder system. I want to have only one text message system operational for our practice. If you had the automated text reminder 1.5 hours prior to appt, I could turn off the text feature of Lighthouse PLZ.
1 voteWill be released on April 19th.
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Schedule feature
It would be nice to be able to pin the day of the schedule that you want to work with so that I can click on a patient and view info and then be able to click back and still be on the day I was looking at.
1 voteA new fix that changes the way the back button works, will now allow you to do this. Let us know if you like it. Make sure you update!
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Reviews
Please let us prioritize which site for reviews we which to use for our office. Thank you.
1 vote -
Ease of use with lists
When you are looking at a list, and go to the patient's info, when you hit the back button it doesn't take you back to the list. It takes you back to all the phone contacts. VERY annoying and you lose track of where you were at a lot!
1 voteThis will be released in our next update.
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