Desktop App
490 results found
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Phone Directory
Would be great for us to have the ability to add numbers to our directories on our own! Having to call and update with someone else has been difficult.
26 votesWe've made the following improvements to Phone Directories:
1. We enabled the ability for the phone to save input data to our system so that no data inputs are removed upon reboot/reprovision. This means if you use the phone's T9 interface to add contacts to your local directory, they will save. (Finally, I know). This function is currently only working for Yealink devices, but will begin functioning on Polycoms in the next couple of weeks.
2. We've added a Contact Directories feature to the Weave Admin Portal that allows you to
- build lists of business contacts
- apply up to 5 business contact lists to any Yealink device (per manufacturer limitations)
- manage business contacts and business contact lists for all devices in your office
We want to continue to improve your experience with managing your business contacts and how you utilize them throughout your workday. Please continue to provide feedback in…
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Fillable PDFs not faxable?!
I see a similar request called "dynamic pdf" which I believe might be asking for the same feature but I believe a better description is needed. We learned the hard way that our faxes were all going out with blank text fields. Apparently Weave does NOT support fillable PDFs. This is pretty crazy as any office I have been in uses these types of PDFs. The recommend solution of printing the PDF (physically or digitally) then possibly scanning and then faxing the resulting PDFs is NOT a scalable process for a business.
3 votesThis is fixed in the new Fax in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Add more filter options to the messaging system
We should be able to view/sort by recent unread messages. This should have been a default feature, as I've never used a chat system that did not have this. There are a lot of messages that are being missed due to this not being already included.
Customized filter options would be great too, similar to how you can add custom tags.
4 votesThis is now available to all customers in the new Weave experience! We're also adding a Replied status very soon. You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Schedule function to send the payment text messages
we want to send the payment link text message to the patient in working hours only (9AM to 5 PM) Monday to Friday. so it there any option to schedule these text messages so that patient can get them within the working hours. Please do let us know if this is possible or not. I know that you have same methodology available in the normal text message. Thanks you
1 voteHi Sandeep!
In our new experience, we do allow you to schedule invoices to be texted. If you'd like a quick walk-through, attached are two videos showing you how you can do this.
To log in, you'll go to https://app.getweave.com/home/dashboard. You can then schedule the payment via Payments or via the Inbox.
Please let me know if you have any questions.
Thank you!
Payge Kerman, Director of Product Design
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Customize color for desktop app
This new color scheme you've chosen is incredibly painful to look at long term. If we had an option to change it, even if just back to the original aqua, it would be better.
25 votesI am pleased to announce that with the release of the new Weave experience into open beta, we have released the ability to customize the color of your desktop app. This exciting change has made Weave even more powerful and flexible to suit your needs. Want to learn more? Register for one of our webinars, send me an email, or visit the Weave website.
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"preferred name/nickname"
Patients that have a "preferred name/nickname" would like to have the reminder text state that name.
1 voteThis already exists! Just use the Preferred Name dynamic field - if there isn't a preferred name, then we'll fail over to the normal first name.
Best,
Matt Schultz
Weave Product Management
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Form notifications
It would be great to get a notification when a Form has been completed.
372 votesThe Digital Forms team is pleased to announce the release of Submitted Form Notifications--our most requested feature.
Learn more at WeaveHelp: https://www.weavehelp.com/hc/en-us/articles/4710009186203#digital-forms-notification-0-3
We hope you enjoy using this feature. There's more to come in the next few weeks!
We are making continuous improvements to Forms and your feedback is invaluable to us. Please take a moment to give us your feedback on Form Notifications: https://t.maze.co/94354135
Thank you!
-KJ
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Do NOT run upgrades that will take this function down without notification
It is absolutely unacceptable to take out a primary function for an office like chat or phones for an update without any warning in the middle of a work day. I understand it needs to happen sometimes to fix issues for other offices etc. but you still need to update all users before this is done. Many office rely on the internal chat functions to operate business. It is just as detrimental for some offices to lose chat like ours as it is to lose phones for an hour. Very frustrated and disappointed in this happening today causing an outage…
1 vote -
Customizable & Dynamic Fax Cover Sheet
We should have the ability to create and upload customizable fax cover sheets. Fax cover sheets could be uploaded as Word doc files so that they can include a company header/footer, contact information, HIPAA notice, etc. They should also be dynamic with fillable field options such as <<TO>>, <<FROM>>, <<COMPANY>>, <<FAX_NUMBER>>, <<NUMBER_PAGES>>, <<SUBJECT>>, and <<NOTES>>.
31 votesThis is now available to all customers in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Manual Reviews
Recently there was a Weave update that moved the customization of review requests to auto-messaging. Our office does not like to send auto-messages, and would prefer to send manual requests. There is now no option to customize what this says. Please fix, or change back to how it previously was.
1 voteHi Blaire, a fix is going out to desktop app today, so look for the latest version to be available to you sometime this week. When you go to send a review request, it will take you to the conversation where you can edit the message before sending it. We have some nice upgrades for templates coming very soon in the new Weave experience.
Best,
Matt Schultz
Weave Product Management
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Text Call to Action Button
For messaging text reminders, we would love to see a call to action button like the emails has as well as auto archiving as opposed to manually archiving those responses. It is a BIG WASTE OF TIME to do this manually in an office our size. With a company your size, it doesn't seem that this feature is impossible to create. Much appreciated.
1 voteHi Lisa Ann,
We can't add buttons to text messages, but you can add a link to any manual message template or auto-message. Also, there's a setting to auto-archive messages when a patient is simply confirming their appointment. In the Weave desktop app, go to Settings > Messages > Mark Confirmations as Read (toggle this one on!).
Best,
Matt Schultz
Weave Product Management
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Clarified or Individual Time Automated Text reminders
To have individual appointment text reminders for families that are not coming in within 1 hour of each others appointment time. Or to make sure all appointment times are added in the one text for added clarification.
For example, Patient A is scheduled for 8AM. Patient B, child of Patient A, is scheduled for 6:30 PM. They should get separate text appointment reminders, not one that says they both have an appointment starting at 8AM on the same day.
I have had several confused people wondering why they are both scheduled at the same time after getting an text.
1 voteHi Rachael,
If you use the First Names and Times (plural) dynamic fields in the Family template, then we will list out all the people on the schedule for that day, along with their times in the same order.
Best,
Matt Schultz
Weave Product Management
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Toggle for failed text messages
Add the ability to turn on or off if an office would like "message failed to send" texts to appear in the Actionable tab. It is handy for us (and maybe others) to be able to address the red text messages. We may need to hand call the patient or follow up with them in some way. With the current change to move all red messages to "All" we lose those texts being easily seen and addresed.
2 votesThis is now available to all customers in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Overdue patients List
We would like to be able to access our full list of overdue patients on our "list" category on our app, it currently only shows 70 patients to be able to direct send reminder messages from the app.
1 voteThanks for your feedback. Please ensure that you have setup your recall types as desired. To do this, please go to the Weave Portal > Data Sync > Choose your integration > Data Mapping:
You will see a list of all available recall types (from your practice management software) that you can toggle in order to sync with Weave.
Please refer to these Weave Help articles for more information:
https://www.weavehelp.com/hc/en-us/articles/360060887632-Data-Sync-Settings
Note: Weave Unify customers can filter these types by location.
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Give the option to mark read and unread at the same time.
Currently when you click a fax the only option is to "Mark Read". So to mark it unread you have to click out of the fax and then back into the same one before the option to "Mark Unread" appears. When "document options" appear, there should be options to "Mark Unread" and "Mark Read" in the same drop down.
4 votesI encourage you to try out the new Fax in the new Weave experience! Let me know if this interaction is improved in the new product. You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Overdue hygiene patients
It would be helpful to be able to send out a mass text to those patients that overdue and have parameters we can choose vs. the way it is done now. It is very time consuming to do each one individually. Not user friendly at all.
1 voteHi Jill,
Have you seen this product from Weave?
https://www.weavehelp.com/hc/en-us/articles/13900266969627
Best,
Matt Schultz
Weave Product Management
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Do NOT send messages to any number except cell phone!
The update where Weave will now attempt to text every phone number we have listed in our patient management system is absolutely HORRIBLE! Over the years, we have been informed of and honored out patient's privacy requests by moving their cell phone to the "Other" field (we have Dentrix) and now they are going to be receiving texts. This is the worst update you guys have ever put into place. The patients who don't want us texting them are usually rude to begin with so now this is going to cause a lot of upset. The real kicker is that…
3 votes -
THE RECENT CHANGE TO SEND REMINDERS TO ALL APPTS IN SAME DAY IS TERRIBLE
THE RECENT CHANGE TO SEND REMINDERS TO ALL APPTS IN SAME DAY IS TERRIBLE. THIS IS AFFECTING US IN A VERY NEGATIVE WAY AND CAUSING A LOT OF CONFUSION WITH OUR PATIENTS. PLEASE ADD THE OPTION TO ONLY USE EARLIEST APPT TIME FOR REMINDERS AS SOON AS POSSIBLE. THIS GOES FOR EMAIL AND TEXT REMINDERS.
1 vote -
Expanding body of message
Hi, I'd like to request the feature to add in a way to expand the body of the text message so that's easier to reread longer messages.
3 votesThis is now available to all customers in the new Weave experience! And we'll be allowing for even more room in the compose box very soon. You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Holiday Greetings
Not really a reminder, but it seemed closest to this category.
I would love if an option to create a Holiday Message were available, a simple message that would go out on Christmas for instance just thanking the patient for toughing out a year with us etc. Of course each office can customize it etc, but it seems the option to send small holiday emails etc currently isnt available.
1 vote
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