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ROBYN ADKINS

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  1. Auto review texts should not send to patients that have not showed.

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    1 comment  ·  Desktop App » Reviews  ·  Admin →
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    ROBYN ADKINS commented  · 

    It is CRAZY that your software still sends a request for a review to a patient who failed their appointment. We have auto-ask turned on, set for 2 hours after the appointment time. Your software should be able to tell that a patient's appointment has been removed (for example, they failed to show) BEFORE the request goes out. It makes our practice look like we don't know what's going on, reflects poorly on our business. I have heard from support that those messages are set to go an hour BEFORE the patient appointment time, and once that happens, there's no stopping it. RIDICULOUS! AND, I'm even more upset that your help menu or settings page doesn't explain this limitiation. I had to chat with support to find out. It looks like you KNOW this is ****, and so you don't advertize it, you wait for us to find out.

    ROBYN ADKINS supported this idea  · 

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