Desktop App
32 results found
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Modify Review Request verbiage per patient.
We should be able to modify the verbiage for review requests on a per patient basis, similar to how text to pay requests can be changed prior to being sent. This would be specially helpful if we'd like to request reviews from patient in different languages or to personalize the request to the experience.
1 vote -
Reviews into Social Feed
I've used Birdeye-- they had an automation for uploading reviews into facebook feed. Thank you for considering this!
1 vote -
reviews
Currently review requests are only sent if a client confirms the appointment. Majority of our clients do not confirm but still show up and therefore do not get review requests. We need a way to have review requests sent to every client with an appointment confirmed or not (with the exception of if it was cancelled or rescheduled).
1 vote -
Additional review platforms
What department are you in?
OnboardingWhich Feature does this pertain to?
ReviewsWhat area of the Feature?
Added integrationsWhat pain points/suggestions does the office have?
This office has multiple Review sites beyond Google and FB that are important for them and their industry for reputation. They'd love for Weave to be able to partner with those sites as well or to have a way to use Weave Reviews to direct traffic to those sites. Their big ones are HealthGrades, Vitals, and Yelp.1 vote -
Desktop App Review Analytics Needs UI overhaul
If you go to the Reviews Analytics in the desktop app (clicking on Reviews, then clicking on the top button with the total # of reviews) the charts at the bottom are not legible. All of the charts (Number of Reviews, Replies, Invitations, etc...) have the label "Jan" repeated across the entire X-axis with no year or date indicators. If you hover over the line data, there is text but it is white so it is not legible against the background. You can only tell there is text if it briefly appears to contrast against the think line graph color.
1 vote -
Manual Review invite list
We would like to have a way to see a list of review invites (especially manual review invites) that were sent through Weave. We'd like to be able to see what patients have received and responded to the invites.
1 vote -
Offices would like to send out review requests on a schedule instead of after appointments
Office is wanting to be able to send out mass texts of review request at a specific time each day instead of after appointments. Let them know we do not currently have this feature and offered to submit feedback.
1 vote -
Sync 2 office locations under google reviews
We operate 2 locations off 1 weave account due to 1 office being open at a time. Can you please make the ability to have both office locations sync under the google reviews so it will pull from both locations under google?
1 vote -
customize review request landing page
We would like to be able to customize the wording and logo on the landing page weave is providing for review requests. We plant a tree with every review we receive and would like to let patients know #1 that we do this, and #2 how many trees we have planted so far (We would want to update this monthly)
1 vote -
Weave Reviews on other sources
We need to get reviews from other sources than facebook and google. We would like for reviews to be posted on Yelp & Healthgrades as well.
1 vote -
Reviews for multiple locations
Ability to leave reviews for more than one location
1 voteThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
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Picking Days to Send Automatic Review Requests
We have different doctors on different days in our office. We would like to send automatic review requests for one doctor but not the other. A feature to designate which days to send requests would work great.
1 vote
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