Creating departments within Weave for text messaging
We would like the ability to divide our office into departments within Weave:: scheduling, optical, and clinic. Right now, all text messages come into one inbox and it's really easy for the messages to get lost and go unread by the department for which they are intended. It would be great to create a username for each department, and then that username have access to only the text messages that they send/receive.
If it's not possible to sort the messages by individual login, maybe having the ability to sort the messages in folders would be ideal?
We handle two scenarios for inbox organization:
1) Specific department / phone number - this categorizes any message tied to a given phone number in an easy-to-filter set of messages.
2) Tags for message organization - this allows you to tag specific conversations and filter by tag. This is useful when you only have one texting number but still want to organize your inbox.
If there's something we're still missing, please let me know!
Best,
Matt Schultz
Weave Product Management
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Billy Griswold commented
Agreed! Similarly, the missed call text should be configurable by department as well. When clients leave a prescription request on voicemail they receive a "sorry we missed your call" text and then respond, creating more--not less--work for the staff to do.
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George Lips commented
Hello Matt, has this feature been added to weave? George
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Erika Lasher commented
Having multiple conversation threads with one client. We occasionally have one doctor message a client about one patient and a separate doctor message the same client about a different patient, as well as the office communication about appointments. It would be great to be able to split these conversations.
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Anonymous commented
Text messaging thru Weave needs help. Everything is bulked together. Would like it to be more like Rhinogram. We need the ability to have unlimited preset messages and have direct ways to text and not have it lumped into the entire text thread. Way too confusing and difficult for an office with many users to follow.