OPTING OUT & CANCEL
We are having a lot of trouble with our patients using the word "Cancel" when responding to auto reminders. If they use this word, it OPTS THEM OUT of Weave. This is not intentional, and it causes a lot of extra work and hassle for the patient and out staff. Please don't allow this word to be identified with an OPT OUT. The word CANCEL should be matched to appointments.
7
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Anonymous
shared this idea
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Sue (Call Center Manager)
commented
I agree! the only word they should use to opt out is "STOP" I have seen several patients text "cancel" because they want to cancel their appointment. Now that I see this on the feedback forum I know why I have so many patients that have opted out of our texting!!!