Text Messages
We are having problems with some users looking at the text messages from patients and not marking them as "unread," and then our front desk team does not see them or realize that they need to be answered. Maybe a solution could be that a text message needs to be physically marked as "read" or "completed" rather than automatically marked as "read" after it is opened?
Hi Julie,
If you use the Actionable tab, this is handled already - once a user reads a message but doesn't respond, it's gets the orange bubble to indicate that there may be something left to do. In the future, we'll allow you to filter by this status.
Best,
Matt Schultz
Weave Produce Management