Desktop App
155 results found
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Notes option within text feed
It would be very beneficial for there to be a "notes" option that appears directly in the text message feed that is only visible to the office staff. We noticed there is a notes option if we click on the patients name and select notes, but it would be very helpful for this option to be directly within the text feed. It saves times and increases productivity to be able to see the patients texts and the offices comments all in one spot.
2 votes -
Hyperlinks within text editing
Text message - in the editing section ability to add a link and have it link in the actual text message as a one word. For instance: Click HERE for XXX. In the editing section is the place to add the actual hyperlink. This was very helpful in our old text messaging service and increased recalls made as it was very convenient to click from their phone. Thanks!
1 vote -
Text Connect
Hello,
There is no where in the weave training and set up that text connect is not working for a multi office location. We paid our website provider to add text connect to our website and now today we find out it doesn't work for a multi location account. Please get this up and running. We think this feature is important and would be a great addition to our website.Tracy
George Family Orthodontics1 vote -
Download all text conversions to a csv or sql file
It would be very helpful to be able to download all of our texts to a csv, sql or xml file. We have hundred of texts out to our patients with replies. It is very easy to miss information as is. If we could see and filter a database of texts, it would be very helpful to alleviate this problem.
2 votes -
Texting "Cancel" Prioritizes that Message
Which Feature does this pertain to?
MessagingWhat area of the Feature?
Cancelled appointment messagesWhat pain points/suggestions does the office have?
Office is requesting a feature request for when a patient cancels an appointment through text if Weave can trigger the word cancel and bring the message thread to the top so it doesnt pile up with other auto reminder messages.2 votes -
Birthday List
I need the birthday list to highlight the name I'm on and stay there between calls so I don't loose my place. It scrolls back to the top of the alphabetized list after each patient I help and then I have to scroll through the entire list again.
1 vote -
Remove the option to select the number to text
With the new update when you clock the messasge icon to text a patient you now have to select which number to text, home or cell and I think it just adds steps to the process as you can realistically only "text" a mobile number.
1 vote -
Save the date text
Hi! We schedule patients to see the hygienist for a cleaning and then a second appointment right after that to see the doctor for either an exam or fillings or something else. Sometimes a patient was scheduled for a cleaning 3 months out and then later decides to also see the doctor afterwards to complete treatment. In both cases, the patient is getting a 'save the date" text message right after the appointment's are scheduled. The problem here is that the patient is getting two "save the date" messages... one for the first appointment and then another for the second…
4 votes -
Appointment confirmation texts with questions
Appointment confirmation texts – when patients respond 'yes' to confirm their appointment, their text message gets archived into the ALL folder rather than actionable, which is great. BUT if they type 'yes' and add a question, the message also goes into ALL and we miss the question. If the patient types a “?” it should be coded to directly go to actionable.
1 vote -
open VM and SMS indicator icon
I've spoken to a few people on the weave team about this but feel its a really easily implemented feature. When a client calls they automatically receive a text message if we miss them. Many times a client will leave a VM and then also reply to the text, and in some cases these are at different times but before we have opened for the next day to review them.
If my reception team starts at different points one may call and respond to the VM without the info from the text, and some may send a text without the…
1 vote -
Issues with Notifications
We are small practice and use Revolution EHR--this isn't an idea so much as it is a complaint. Whenever we click "received" it sometimes will not notify the patient by text that their glasses are ready. It's very annoying. It's just me in our optical and I don't have time to go back and make sure that all the "Received" orders have been notified.
1 vote -
Auto Welcome Text & Email
Is there a way to have an auto welcome text and email go out to a client when a new profile has been created on weave?
1 vote -
2 day reminders
To whom it may concern,
We have a new text message reminder being sent out 2 business days prior to patients appointments. Everything works great until Thursday and Fridays text messages not out until the weekend. We would like to figure out a way that we can have them sent 2 business days prior to the appointment. We have a new policy in place that requires all patients to confirm 24 hours prior to the appointment or it is cancelled. We have talked to support a few times and they said that weave is not set up that way and…
10 votes -
We would like for our confirmations to say the day of the week as well as the actual date. example: Wednesday February 9, 2023 at 2:00pm
We would like our confirmations to include the day of the week as well as the date of the appointment. For example.....We look forward to seeing you on Wednesday February 9, 2023 at 2:00pm. :)
1 vote -
Notification for when appointment reminders stop sending
A notification is sent to the admin's email or on the weave app alerting the office that their appointment reminders have stopped going out. I was chatting with a multi-office and they mentioned that their appointment reminder had stopped going out and they didn't realize it for like a week which caused a lot of their patients to not show up for their appointments. If they had been alerted then they could have called support to fix it and had fewer no-shows.
1 vote -
Medication reminders
Automated texts to remind patients to take their medicine. The doctor can set up how often the reminder goes out and can say what the medicine is and how many pills they should be taking.
1 vote -
Enable ability to control Save the Date send time windows
Similar to this request that is already closed and can't be voted on - https://feedback.getweave.com/forums/310747-desktop-app/suggestions/43602021-save-the-date-reminders-send-too-early-in-am
We just had enabled save the date reminder SMS, and had multiple new patients who scheduled an appointment on Saturday and received reminders at 6:30am on Sunday morning.
This feature is basically unusable until similar functionality around earliest send-time is added like you have on regular SMS.
1 vote -
Download photos to jpg file
Any photos that are sent via text can only be downloaded as a png file. Eaglesoft does not recognize that file. I would like the option to change the file to either a jpg or pdf when downloading. Thank you!
2 votes -
"RECALL REMINDERS" DO NOT PULL THE CORRECT DATES IN DAYSMARTVET!
We were told that we would be able to send text reminders for our patients due for wellness exams, vaccines, preventions etc. All of our inventory items that fall under these categories were integrated into the "recall reminder" section. We realized after awhile that people weren't receiving text messages for the approaching due dates on these types of things for their animals. After months and months of working with Weave and Daysmart to figure out the problem, Weave finally found that it was pulling "expiration dates" of vaccines and not pulling "due dates" for each specific patient. We then were…
1 vote -
Message templates on phone app
It would be very helpful if the message templates were available when using the app on a phone. Several of our staff use phones exclusively, and access to those templates would increase their productivity and consistency.
6 votes
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