Desktop App
1153 results found
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Toggle between Two extension lines
I would like to be able to toggle between extension lines through the iphone app. See the general and also another line to be able to get messages and voicemails instead of going through the dialing 9000, ext.line, pw,.
It would also be nice to be able to control everything from the iphone app instead of having to log into the portal online.
Thank you1 vote -
Update the app to actually work in emergency closure situations, I want to be able to save and use my recorded message when away
Hello! Currently on the phone, I first spoke to Christian for about 30 mins and he attempted to assist me with the template "FSA Dental" I need to have one word added to the the sentence Unfortunately, these contributions expire at the end of the year. What you might not know is that you can FSA dollars to cover any dental treatment that treats or prevents a dental disease. If you could please add the word "use" FSA dollars... Previously the template glitched and did not update the our PRACTICE NAME, it stated (Your office name here) There seems to…
1 vote -
Email field on refund receipts
Hey guys! I had an office ask me to submit feedback, so I figured I'd do it here. Not sure if there's a better place for me to submit it haha.
So they noticed that on refund reciepts there is not an email address field where the office can list their email address, but there is one on the normal payment receipts. They'd like to be able to list their email address on the refund receipts as well.
1 vote -
Auto text from phone tree
Voicemail phone tree: If you are calling to schedule.... press #.
A voicemail states, it is a service we don't provide. If you would like a list of providers who do this via text, press #.
A text goes out to the number called from that is preset.1 vote -
User Invite Link Expiration Notice
Inviting users – if users do not immediately respond to an invitation or if the Resend Invitation feature is used, the link that they receive shows as expired and they are prompted to “Get a new link”. This then takes them to a page where they are prompted to reset their password. This is confusing for the user, as they have never set a password to begin with. I’ve instructed them to proceed with the password reset, but it is an oddity and causes unnecessary questions and confusion.
1 voteThank you for submitting your feedback!
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Again, thank you for taking the time to help us make our products better.
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Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Alternate Weekends
Being able to set a schedule on Saturdays for our offices. One office is open on the 1st and 3rd Saturdays of the month and another office is open the 2nd and 4th Saturdays of the month.
1 vote -
daily payment printed report
At the end of the day if we could print a report on what payments were taken through weave so that we have a paper trail nightly. right now we always have to go to app and look. Thank you
Julie1 vote -
Appointment Request Notifications On Cellphone App
I think there should be a way that Weave can notify offices of appointment requests other than just when you log into the desktop app because if a patient requests an appointment over the weekend for a Monday morning appointment, the office would not get that request until arriving back in the office Monday morning. If the actual cellphone app could get a notification that would be super helpful!
1 vote -
Payment Input
Hello i thik there should be some type of way that you can input what a patent paid for when they check out
1 vote -
Messenger App
I was informed by our IT company that Dentrix/Henry Schein aka the Evil Empire is going to no longer support their in app Dental Link messenger. Please consider offering a way using your messenger on workstations that don't have phones associated with them. Thank you!
1 vote -
Phone issues
Having an office that has rotating weekdays and two clinics would benefit from a separation in the open and closed hours between voicemails and phone lines.
1 vote -
After hour calls
We are having issues when patients leave us a message after hours. The process is very tedious. We have to click on the text message, which takes us to the website. We then have to log in and then we get the "welcome to the weave portal" page. There isn't anywhere to find the message, even when clicking on messages. So then, we have to go back to the text and click the link again which will then take us to the voicemail. Then, to call the patient back, we have to get a pen and paper and write down…
1 vote -
ACCURATE MESSAGE/CALL HISTORY
Outgoing call logs should store in the accurate file EVEN WHEN THE AREA CODE IS NOT USED. It's odd the system does not track patient calls in "history" unless the entire number is entered on the phone. That is just silly and completely an inaccurate way to be able to track calls with the WEAVE Application.
1 vote -
Weave Widget Conversion Tracking
Please add conversion tracking to the Weave Widget! We're running a Google search campaign, and were hoping Weave offered an integration for conversion tracking? Ideally we'd like to track people who came to the website via an ad, and then converted to a lead via the Weave widget.
1 vote -
Picking Days to Send Automatic Review Requests
We have different doctors on different days in our office. We would like to send automatic review requests for one doctor but not the other. A feature to designate which days to send requests would work great.
1 vote -
Quickfill add on
Hello,
This is the front desk at Chicago Dental 312 and I have a few idea to add tags to quickfill so we can have patients grouped by dentist.
Thank you
1 vote -
Cornerstone Integration Gripes
Cornerstone integration gripes:
-Unable to use the reminder feature as Weave is unable to filter by type of appointment in Cornerstone to send reminders to.
-Unable to use the ‘save the date’ feature for same reason.
-Unable to use the missed call text alert as Weave is unable to filter which lines this applies to. There are two lines that are strictly VM lines that we do not want to sent this text to.If at all possible to fix in the near future would be greatly appreciated!
1 vote -
Edit message template; Archive forms
Forms...... I feel like this option wasn't beta tested that you just wanted to sell it and we will figure out issues later. All the problems that I am facing with are things that would of come out in a beta test. 1. The names are not appearing... 2. The message that appears when you are manual send the forms... is not typed correctly - so every time I sending it I have to correct it. There should be a way that we can create our own message that would populate properly every time. 3. There is no way to…
1 vote -
app and CS recommendations
When receiving an emergency message I used to be able to just click the link in the text message notification, now I have to call in and dial through to access the voicemail box, that should be put back the way it was.
The Names at the top of the app should be able to have the font size changed to be able to see the full name as we have the location at the end of our name but you cannot see it because its too long.
I'm sure this has been brought up before but the customer service…1 vote -
I need a rep to call me
I need better service.
1) There is known problem using the app to call out and NO ONE has alerted us. Horrible service. I had to pester customer service to get an answer.
2) The chat is very frustrating and time consuming. I want voice interaction.
3) I want my account rep to call me. CALL ME. No chats. No emails.At the end of the day, there are several disappointments with your service. I would like to discuss what I need from you.
1 vote
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