Desktop App
1144 results found
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Intergration
Would like to see patient pictures port over from Eyefinity EPM. We would also like the ability to send custom mass texts to our patients as well as emails. Thanks
1 vote -
VM bypass
Are office hrs are listed for the general public but I am here earlier. I would like to have a code or something to bypass the VM and ring into the office for employees who may be late, sick etc.
1 vote -
Metrics
Hi there,
I need to pull Average speed of answer and Average Handle time or Average Talk Time.
Thanks,
Deborah1 vote -
Weave Admin Portal Reporting Modifications
In the Weave admin Portal I would love the ability to look back farther than 2 weeks. I would like to be able to compare month over month to see the volume of messages that are going out daily. This is especially vital as we are working through the anniversary of the shutdown and the number of patients that we saw in March, April and May of 2020 are drastically smaller than the months previous and I would like to ensure that the modified recall reminders are going out to a wider range of patients.
1 vote -
Change receipt font, size and bold
Be able to change the font, size or bold for the receipts. Everything I print through my receipt printer is great, except receipts from Weave. Only the business name is clear to read.
1 vote -
Form Editing Capability
It would be very helpful if we could have access to edit our COVID questionnaire or if Weave could create a fillable version of our COVID form and link that form to the text messages our patients receive.
Thank you,
Terri Lipps, Office Manager
Woodard Orthodontics1 vote -
VOICEMAIL
iN OUR ADMIN PORTAL GRETING SCHEDULES FOR OUR OPEN SELECTION, WE HAVE "SEVERAL CLOSED" SELECTIONS. CAUSES CONFUSION DUE TO OUR PHONE EXTENTION RINGING. CHANGING NAME OR REMOVE CLOSED PORTION WOULD HELP OFFICE
1 vote -
Feature under "Lists"
In the weave portal, under the Lists area, there are few options for collections as well as unscheduled patients for recall. In the past I remember that it would break it down further and show the no of unscheduled patients for 6 mo, 12 mo, 18 mo etc.
Also under collections, it would break it down to amount over due by months. For some reason there is filter option but doesn't show the breakdown anymore.
Please add that feature back, it was insightful.
Thanks.1 vote -
Analytics display and data
The color scheme for the font in analytics is unreadable. It is white on light grey. Make the font black please.
Also need metric with total call minutes rather than just number of calls to accurately reflect phone activity.1 vote -
Better "Delete" phone number in the dial pad so you can call the next person
Delete phone number in the dial pad - not have to do back space a bunch of times before calling the next person. When I have to work off of my cell phone it slows me down to have to back out of each number one digit at a time before dialing the next number.
1 vote -
Second prompt/refunds
We had an overcharge yesterday because it was keyed in wrong. Could there be a second prompt after you click process payment? Maybe prompting are you sure you want to process with cost showing. I realize its an extra step but an extra click would take no time at all. Also when you go to refund an charge in the admin. portal the drop down menu gives you options of why we are refunding and I feel it would help to have one that says overcharge or operator error. Thank You
1 vote -
Extension Transfers via iPhone App
It would be nice if on the iPhone app we had the ability to transfer only a specific extension to our cell phone rather than an entire company's lines. We have managers that transfer between clinics a lot and having the ability to have one phone number's extension transfer would be a bit game changer.
2 votes -
Integration with Cornerstone appt types
Please integrate Cornerstone appointment types (reasons for visit) with Appointment types in Weave.
2 votes -
CSV Upload: Support Pet Names, too
We are a Vet practice and use both Clients (animal owner) and patients (the animal) with some clients with multiple patients. It would be nice to include the patients names when uploading the CSV file. Mike
2 votes -
Office Management of Phone Trees
Our office would love to be able to manage our own phone trees. Having to wait up to an hour to talk to someone on chat and then going back and forth when we are in the middle of running a busy office is less than ideal, and that's putting it nicely. PLEASE create a feature that will allow us to manage our own phone trees!
6 votes -
Caller ID
Caller ID on the phones. A lot of time when new patients call they have difficult spellings of names, caller id helps tremendously with that. It would be very helpful. When it is a current patient but we do not have their new phone # it helps to let us know also.
48 votes -
Open Cornerstone PVL from weave app
Ability to pull up cornerstone patient visit list from weave incoming call alert
2 votes -
Missed Call Analytics only for open business hours
Please make call analytics customizable so it does not track missed calls that happen when the office is closed.
19 votes -
CSV file upload Logging
It would great to be able to tell the dates and times for the CSV uploads so that the administrators in the practice could ensure things were updated properly.
1 vote -
Notification: New Payment Received
There should be a way to receive a notification when a patient completes a payment online in response to a weave text for payment. We sent text requests for payment occasionally, but we never know whether or not the patient has followed the link and paid unless we go to the weave admin portal and check. Some sort of notification or indication via email or directly in weave would be helpful in making sure that the patient's payment is promptly credited to their account.
79 votes
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