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  1. Updated Analytics ideas (Phone tree)

    We would like to have an updated analytics report to identify what option the phone callers are pressing in the phone tree. Also, If playing a media file when that option is pressed in the phone tree, can be identified as an answered call and not a missed call.

    We are trying to identify our missed calls, and it is quiet difficult now with a phone tree when we can not identify where the call went to, and those robot calls that do not press any buttons, still show as a missed call. Are we potentially missing patients who need…

    1 vote

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  2. Pulling Report of Opt-Outs by date range

    Would love a feature that allows us to pull a report to show all patients who have opted out of text messages.
    Patient name, date they opted out, etc.

    I believe you can only see the current or past week of undelivered messages and those who have opted out. If we could see an all-time list, that would be helpful for our in-office systems.

    6 votes

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  3. Tids and Bits

    Hi. I have a few suggestions.

    1. Being able to send a fax would be much easier if there was a phonebook to add our most used numbers. It would also be nice to be able to format your own cover sheet. Or to make it basic it should have company name, and telephone number. Also, the page numbers do not include the coversheet.
    2. Sometimes when texting a patient it picks a family members name to put at the top of the app. I understand that is hard to match but I have even seen it be an inactive patient.
    3. The…
    2 votes

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  4. Faxes/emails/tagging

    It will helpful if
    1. faxes could be sorted into either a designated files or categorize them to specific departments.
    2. having the option for patients to opt out via email or text messages
    3. when we tag a person from a specific department- having the notification be sent to their messages or alerting them they have a message pending for them to view just because i tag them doesnt mean they are seeing it
    4. Being able to delete faxes from the weave app not just the portal
    5. saving faxes contacts- so it will wouldnt be reenter every…

    2 votes

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  5. See reviews sent/reviews done

    A way to know who we have sent reviews too and then to know if a patient has left us a review. Makes it hard to verify who we have sent reviews too already.

    11 votes

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  6. phone analytics

    Hi there, we would like to see a feature for phone analytics section to differentiate normal calls vs duplicate calls. For example: patient calls the office and no one answers. Same patient calls back again in 5 seconds. Is there a way to see those and remove them from the overall incoming numbers received to get more accurate stats? Thank you.

    3 votes

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  7. Features on Weave App iPad

    It would be highly beneficial to add the digital form templates to the weave app on apple products. We find it would be beneficial to have our iPad chair side to go through the form with them in a convenient and more efficient manner.

    2 votes

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    Thank you for submitting your feedback!  We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.  Again, thank you for taking the time to help us make our products better.  If you need help with any issues immediately, I would recommend reaching out to our support team at:  www.weavehelp.com.  Thank you, and we look forward to working with you in the future.  -Your Friends at Weave.

  8. Remove Closed Hours missed calls from reports

    We want to be able to react to a message in Team Chat instead of sending a separate emoji on a separate line. It takes up too much space on the messaging and if 28 employees all react, you have to scroll up so far to see what the actual message was regarding.

    2 votes

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  9. Call Analytics Available to Administrative Users Only

    Call volume analytics are available to all users, not just for those with administration rights. That poses a problem between team members when they can see each other's productivity. Leaders need to be able to view and dig in so they can coach but it should not be available to every staff person.

    3 votes

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  10. Phone Tree Report

    Would it be possible to have a report in the phone analytics that was broken down by options in the phone tree? For example, it showed the amount of calls that went to Option 1, how many of those were answered and how many were missed.

    3 votes

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  11. Export Phone Analytics

    Export CSV file & PDF of Phone Analytics for record keeping & productivity reports. Thank you!

    6 votes

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    3 comments  ·  Analytics  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  12. Analytics for missed calls

    Hello, When reading our analytics and missed calls, It looks like Weave counts missed calls at times our practice is not accepting calls. For example, So far this month our missed calls are mostly at 7am when the practice is not open for business. It seems inaccurate to calculate the missed calls based on a time that we are not even in the building. It would be nice to customize Weave to show analytics for during business hours only.

    2 votes

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  13. recall check box

    When using the "recall" for scheduling past dues Pt's it would be helpful to have a check box or a way to identify which patients have been contacted and who has scheduled. We have a couple of team members using this recall option and it makes it difficult when we dont know who has called who on the list

    2 votes

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  14. Analytics Tool Viewing

    It would be great if we could view our practice analytics in the admin portal, or if the desktop ap screen could be made full size. There is so much great info the analytics tool but it is really hard to view and digest it all on such a tiny scale.

    1 vote

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  15. Patient Reports

    I love the Weave aps an all that can be done within your program. I would love to see the program adopt a system that we can pull reports of patients that have unscheduled treatment or people that have cancelled and need to reschedule. We used Dental Intel before Weave and they had a great report system. Thanks

    2 votes

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  16. Voice Mail Audit

    As a Practice Mgr. I would like some type of ability to check on VM that are left at different departments are being listened to / worked timely and no setting for hours upon hours. Some type of report etc....

    2 votes

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  17. Weave Widget Conversion Tracking

    Please add conversion tracking to the Weave Widget! We're running a Google search campaign, and were hoping Weave offered an integration for conversion tracking? Ideally we'd like to track people who came to the website via an ad, and then converted to a lead via the Weave widget.

    1 vote

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  18. Admin control who can view analytics.

    Add the ability for admins to control who can see the analytic area or phone stats area. We have staff who watch it constantly and then complain that they are answering the phone more than others....etc. Just something to maybe stem that kind of activity. Thank you.

    2 votes

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  19. call volume by day of the week

    I would love to be able to track what our busiest call volume DAYS of the week are - not just times. I can clearly see times of day, but when considering when to put another receptionist on days of the week - it would be nice to see if Mondays or Thursdays are busier call wise without having to go through day by day - that is tedious. Thanks!

    2 votes

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  20. Reports

    The ability to have a report of how a patient confirms email vs. text. So you can determine which method is most effective.

    The ability to see how a specific patient confirms. and an expanded "positive" response list to confirm such as "Yes, I will make it."

    2 votes

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