New Weave App
49 results found
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Pop-up Notifications
The new app does not allow for the pop-up notifications as the Legacy app. This is necessary for our office to allow providers and staff to be informed when we are messaging within team chat. Please allow for settings as the pop-up outside of the browser to the screen.
10 votes -
Pressing Enter shouldn't send texts
This would probably be the number one thing we would fix in the app. Every time we hire a new employee, we have to drill into them that pressing Enter will send the text, not go to the next line, and invariably, everyone accidentally sends a few unfinished texts before getting it into their muscle memory. Even experienced users occasionally make mistakes.
Although there is the Shift-Enter option to go to a new line, that is not intuitive for most people, as few other applications use that function.
I propose reversing the current Enter vs. Shift-Enter functions. Enter should create…
7 votes -
Fax
POC said, "We would just like to be able to customize the cover sheet so we could have information on it that we would like and how we would like it laid out. Like our practice name, doctors names, address, phone number, fax number, confidentiality statement, etc."
7 votes -
Small App
We do not like the new app altogether. We prefer the smaller condensed screen of the legacy app.
The options for messaging were much more user friendly on the Legacy app.
Please allow updates to the Legacy app to continue.
The new "app" is almost an exact replica of the weave portal and is horrible and has disrupted our workflow greatly. We are not pleased with this change at all.6 votes -
Bring back the feature that links to weave to family file
Bring back the feature where you can click the arrow in the box next to the patient's picture and it takes you directly to their family file in Dentrix
6 votes -
Implement the ability to add mobile apps to a call queue
Over the past few days due to a major snowstorm that hit our area, a few of our office staff have had to use the Weave mobile app from home. Since we can only add users of the mobile app to a Call Group and not a Call Queue, there were several calls that ended up getting lost and marked as "Abandoned" in the call log, meaning that these callers had to be called back after a previous call has ended. This doesn't really make sense considering mobile app users can easily be added to a Call Group, so why…
4 votes -
Reactions to messages
It would be a great feature to add the ability to react to texts in message threads. This can be done through emojis such as hearting, thumbs up/down ect.
4 votes -
Voicemail Tracking
Would like to see if a voicemail was transferred by someone, and possibly a timestamp when that was done. This would help provide additional information about a call if we knew the voicemail was transferred, by whom, and when.
4 votes -
Bulk Tag Application for Mass Messaging
As an orthodontic practice using Weave, we'd love to enhance the efficiency of our mass messaging system. Currently, when sending text campaigns or bulk messages, we have to manually apply tags to each patient individually, which is time-consuming. A valuable feature would be the ability to select multiple recipients and apply tags to the entire group simultaneously during the campaign creation process.
This would streamline our workflow by:Allowing us to select the desired patient group for the message
Having a dropdown or selection field to choose which tags to apply
Automatically attaching those tags to all selected recipients in…3 votes -
Add "Pet Name" and "Pets' Names" tags back to the manual template options in the new Weave app
Currently, the 'Pet Name' and 'Pets' Names' tags are available in the legacy app but not in the new app. When importing templates that include these tags, the new app replaces them with plain-text '{petname}' or '{pets'names},' requiring staff to manually correct them before sending texts. Unfortunately, this step is sometimes overlooked, which can be embarrassing for the practice.
With Weave planning to discontinue the legacy app soon, it's essential that this functionality be added to the new app to prevent inconvenience for all veterinary clients.
3 votes -
Offices would like for Weave to transcribe calls under calls like we do for voicemails, but we only offer it in Call Intel.
Offices would like for Weave to transcribe calls under calls like we do for voicemails, but we only offer it in Call Intel.
3 votes -
Manual Template in the Mini message thread
For the New Weave app, It would be a good feature to have the option in Schedule > You click a patient profile > Click the message icon and in the mini message thread you can use the manual templates there.
3 votes -
Include Notifications for Transferred Voicemails
When transferring voicemails, the recipient of the transfer does not receive a notification of the new voicemail. If the recipient has received a bunch of voicemails more recent than the timestamp of the voicemail that is being transferred, then the transferred voicemail is buried in the recipient's voicemail list and can be easily missed. A notification of a transferred voicemail is critical.
3 votes -
Auto-Message Glitch for Multiple Appointments on same day for same patient
-here's the problem: patients with multiple appointments are getting two different reminders. It isn't random. The week before reminder attaches to the earlier appointment and then the day before appointment attaches to the later appointment. This is so confusing to patients and causes them to be late and miss that first appointment.
There are two solutions:
-add a "first time" tag to the auto-message template for individuals so the reminder is ALWAYS for the earlier time...should be like that anyways-OR allow us to make these appointments a certain type that is linked to the "multi" status in dentrix and…
3 votes -
Help chat mobile within the app
I would love the option to move the help chat out of the way so that it is not interfering with tasks while waiting for a response and to be able to leave the help chat open while testing out the help actions. Currently it is locked to the bottom right corner which is right over top of the team chat pops ups.
3 votes -
Be able to edit the weave schedule
When the systems seem to not since it would be nice to allow us to edit the weave schedule when its incorrect whether it be the appointment is missing on the weave side or is not supposed to be there.. Which would also make sure that patients receive messages. This could help us continue to make money and not lose money due to patients not getting the very necessary reminders.
3 votes -
Excel Report for Reminder prompts
Can we get access to a report that shows all the reminders for vaccines and appointments needed for our client? Like an excel spreadsheet op
2 votes -
Need a report generated that would show the patients that have opted out by texting STOP to us so we can OPT them out on our PMS also.
Need a report generated that would show the patients that have opted out by texting STOP to us so we can OPT them out on our PMS also.
2 votes -
Text Messaging
Please bring back the "Actionable" and "All" tabs from the legacy App
OR
Allow something to dismiss from the "unreplied" section. This section is bogged down with patients responding "confirm".2 votes -
date tab
there needs to be a date tab in the manual templates
2 votes
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